Moonstruck Exotics/Constrictor Cages
I inquired about the cages then I ordered 2 of them. I wanted to test drive them for awhile before I ordered more. One cage was going to have a divider installed. I sent money via Pay pal on Oct. 19 2003. After Moonstruck Exotics received my payment they said the would contact me on the progress. I inquired a few times after the 3 weeks time had elapsed. I was having a few e-mail issues (sometimes taking several days to receive e-mails) so it didn’t concern me that hadn’t heard from them.
I sent Neil and Lisa an e-mail on Nov. 21 asking if they had been sent and if so could I have the tracking number. Moonstruck sent a reply on Nov. 24 “I am switching to ups for my shipping ( from fedex) way to many losses. Ups is saying they will be better(we will see!) They have to come by and inspect my packaging for credit on a damage claim. Sorry for all of the delays, but will next week work?” I said next week would be great. I inquired again on Dec. 4 2003 about the cage status. They sent this response “Charles, one cage went out yesterday Ups tracking# 1zy71f450399182054 The one with the divider is going out monday...Thanks again for your patience.”
I didn’t receive my first cage till Dec. 16 2003. The cage had brown box tape on it which when removed left brown adhesive on the cage. Not a serious problem. It was also missing the heat tape (double checked their Kingsnake ad to make sure I wasn’t mistaken about it coming with heat tape). I e-mailed about my concerns. They responded the same day “Hi Chuck, I am sorry for the tape sticking. I tried a new kind, and apparently it’s not the one I want to use.Try a little rubbing alcohol on it, but make sure not to get any on the doors!! It will cloud them up. My heat just arrived yesterday, so I will send heat, cords and clips with the divider cage, which will go out thursday at the latest. Sorry for all these delays, I am ready to pull my hair out with all these problems, but it is getting much better (growing pains I guess) If you need other cages in the future, I will make sure it goes a lot smoother, and I will give you a discount for the trouble.” As of Dec. 28 2003 I am still waiting on the divided cage and the heat tape for the first cage.
Email received on Dec. 29, “Chuck, I will have a tracking# tomorrow for you. I feel horrible for the delay. Is there anything I can do to make things better for you? Do you need a thermostat for the cages? I have an extra, nothing high dollar , but one that would get you by? I didn’t forget about the other heat panel. Neil and Lisa Marie Moonstruck Exotics constrictor cages. I told them the thermostat would be appreciated.
Email I go on Jan. 3, “Chuck, just so you know. the heat for the cage you have now is taped to the bottom of the cage you are receiving, It is taoed with masking tape, so be carefull removing. Also included are clips,cords, and clear dowell pins (for stacking). I am shipping the thermostat separately, because I don't want it damaged. BTW, I used masking tape, so you should have no residue!!!”
thanks
Neil and Lisa Marie
Moonstruck Exotics
constrictor cages
Finally received my divided cage on Jan. 9 2004. With it was the heat tape for the first cage. There was a cracked corner right by the door.
The cages themselves are of ok construction. It would be nice to have a knob or something on the doors so you could open them (have to use the key to open). I wouldn’t have a problem doing more business with them if they could guarantee delivery times. Luckily I wasn’t in a real hurry to get these.
As of Jan 19 I am still waiting on my thermostat and glue to fix the cracked cage.
If your in a hurry to get new cages you might want to shop elsewhere.