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Good Guy Animal Plastics

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paulWTAMU

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I just wanted to publicly thank AP.

I have a couple of the rack systems and cages from them. This weekend, when doing cage maintence I noticed a funky smell, and it turned out something was wrong; heat tape had overheated in one of the racks and had started to melt a tub (tell me how ya'll do pics on this board and I'll post one, it's pretty amazing, didn't know heat tape got that hot).

Most of my cages are hooked up to Johnson thermostats, but this one was on an older thermostat I've had since god-knows when. I don't know which failed; the heat tape or the thermostat, but AP responded to my email on monday and today I had a nice fresh role of replacement heat tape. ready to go (and yes I got a new, better thermostat!). It's nice to get quick prompt help when you've gotten yourself in a bit of a bind.
 
oh, also let this be a lesson--don't freaking cheap out on heat controls! I had a nice SD retic in the tub that melted. Thank god he seems to be doing OK, and is temporarily in with a female I have in a different, non-melty cage until the tubs get in!
 
yes, they're awesome. the original thermostat mount that came with one of my rack didn't match the dimensions of the thermostat i chose to use... so they customized one for me for nothing. :thumbsup:
 
I have always has great customer support and products as well with AP! I have purchased 3 racks and one cage from them previously.
 
Just had my 2nd wonderful order from Animal Plastics /APcages. Ali has been great answering all my questions, and has gone above and beyond on customer service.

For example, on my first order, the cage glass shipped separately. However, the Fedex guy somehow missed my box when the glass was supposed to ship, so it didn't ship until a couple of days later. When I asked when it would ship, Ali noticed the error and credited me for part of the shipping because it was late! Completely was not expecting that.

In the second order, that had some larger cages and was shipped LTL on a pallet, one of the glass doors got broken during shipment. Ali sent a replacement Fedex and it arrived in 2 days without a question.

The cages assemble very easily and look great! I am very impressed by the level of service AP has repeatedly shown me.
 
I have to say I love their products. Great quality & I would not hesitate to buy more. Now with that said.. Here is my only gripe. They take way way to long to get. It could be because I don't buy tons at a time. But The 3 times I have bought from them they were at least 1 month later than promised. I also had to call them to ask them when I might get my stuff. Instead of them calling me first letting me know this will be late.

So for me great product that I am willing to wait for it.. Just wish I didn't.

Ted Adams
 
Best product for the money hands down and I've used racks from all the major companies.
All my orders have arrived on time or sooner.

AP makes the best racks, period.
 
I would have to say Animal Plastics is great to!!! I got two racks from them and would get more. They are great to work with and good customer service!!
 
I have to add to all the great comments about Animal Plastics. I'm on my 3rd rack from them and their customer service, whether a sales inquiry or question about an existing order, has been awesome. Ali is simply a ROCKSTAR!

Chris Dieker
 
Rock Star Reptile said:
I have to say I love their products. Great quality & I would not hesitate to buy more. Now with that said.. Here is my only gripe. They take way way to long to get. It could be because I don't buy tons at a time. But The 3 times I have bought from them they were at least 1 month later than promised. I also had to call them to ask them when I might get my stuff. Instead of them calling me first letting me know this will be late.

So for me great product that I am willing to wait for it.. Just wish I didn't.

Ted Adams
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Yeah, I have to agree with that. I was told 4 weeks on mine, and it's been 8 weeks. I had to initiate the contact. It's a bit frustrating, but the product is well worth it. I just order mine in stages (one rack every 4-5 months) so I get the previous rack while I need a new one, and when I need a new one after that, the previous one's coming in.
 
I don't know which failed; the heat tape or the thermostat, but AP responded to my email on monday and today I had a nice fresh role of replacement heat tape.
Click to expand...

Was this 4" flexwatt ? and do you have a pic available?
 
Slashmaster said:
Yeah, I have to agree with that. I was told 4 weeks on mine, and it's been 8 weeks. I had to initiate the contact. It's a bit frustrating, but the product is well worth it. I just order mine in stages (one rack every 4-5 months) so I get the previous rack while I need a new one, and when I need a new one after that, the previous one's coming in.
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Order placed October 12 for a custom arboreal cage.

Told 5 weeks.

Now on 8 weeks and had to initiate all of the contact. They have been nice enough to offer a $50 rebate, but at this point, I sorely need that damn cage.

E-mailed them this weekend and asked for a confirmation of the ship date. No word back.

I've been through all of the cage manufacturers at least once and know the drill. Most of them are chronically late. However, there are three that always deliver when promised. As nice as the folks at AP are, misquoting delivery times by half is really not too cool.............especially when there are others out that don't.
 
Animal Plastics has GREAT products and awesome customer service. Unfortunately, I do feel that the lead times can be inaccurate. Othe plus side, they have always offere me free shipping or a rebate for my delay.
 
I also wanted to chime in on how happy I was with their service and product. I got a custom rack from them to fit V-18 tubs and they were great to work wit every step of the way. The directions they gave made the rack easy to assemble. The rack itself is top notch. I'll definitely be getting more from them in the future. Thanks AP!!
 
I love AP. Their racks can't be beat, and nobody gives better service than they do. I have 3 racks from them, and they are all perfect. Fortunately, all of mine arrived in less time than I was originally told. they are aces in my book.
 
Are their 4' cages 1 piece molding or screw together?
I need some cages and will not be going back to the guy i bought from the last time.I dont like split cages and sarcasm from the owner of the split cages.
although i really liked the cages.
Thanks
 
I also have AP racks and love them!!
I have no complaints about them and the people at AP
are super especially ALLIE!!
I plan to get another CB-70 this coming spring.
Debbie Preucil
 
Skiploder said:
Order placed October 12 for a custom arboreal cage.

Told 5 weeks.

Now on 8 weeks and had to initiate all of the contact. They have been nice enough to offer a $50 rebate, but at this point, I sorely need that damn cage.

E-mailed them this weekend and asked for a confirmation of the ship date. No word back.

I've been through all of the cage manufacturers at least once and know the drill. Most of them are chronically late. However, there are three that always deliver when promised. As nice as the folks at AP are, misquoting delivery times by half is really not too cool.............especially when there are others out that don't.
Click to expand...


From Animal Plastics' Facebook page:

Animal Plastics
We are experiencing some problems with our e-mail since our host performed an upgrade. We are getting e-mails, but not all e-mails that are sent our way are being received. We are working with our host to try to resolve this issue as quickly as possible. If you send us and e-mail and don't receive a reply or get an error message, please resend or give us a call. We are very sorry for the inconvenience! Thanks all!!
 
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