OK this is ridiculous, name calling and what-not. I thought this was an adult forum for people who had bad experiences. We have all bought something from the Wal-Mart only to get home and realize it was broken or missing stuff or whatever, you simply go to the store and return it for a full refund or replacement. The bottom line is Anthony didn't deliver,(figuratively speaking of course). He actually sent us confirmation of shipment on the new gecko, telling us to keep the old one. We told him repeatedly to take the "deformed Freak" back. That’s right I said it, not Courtney. If you haven't figured out who this by now....'nuff said.
He (Anthony) went as far as sending us shipping confirmation which we changed our schedule to accommodate, again. He then changed HIS mind and said he would not send us a gecko, till we shipped the other back. Buddy, you are the one who needs schooling on business ethics, so have your pencil ready. No matter how difficult you perceive a customer to be, your obligation as a business owner is to honor your own terms. When you make a deal stick to it, that my friend is what makes you a Bad Guy. Another thing, you love to turn words around to make others look worse. You misquoted me, I never said "legally binding", I said binding contract on the reputation of your company, which is totally different. I'll spell it out for you slowly so you'll understand, We (I say we, because this transaction affects two people, not just one) were promised a certain gecko on a certain day, then you backed out against your word. In this type of business sometimes our word is all we have. Yours apparently means nada(nothing) but again it's all in the emails for anyone literate enough to read. The only nasty comments were by you, saying "problem Customer", "your type", and the word "jerk" was in there. Very unprofessional.
We are not problem customers, we were paying customers with a problem. If you don't know the difference then you are in the wrong field. You made comments about us being beginners and not knowing how to care for our animals; I am no beginner, and tell me honestly have you ever seen my geckos? No? Didn't think so, but I have one of yours which obviously is in less than great shape. Again slowly so you understand, calcium deficient mom = calcium deficient egg = calcium deficient hatchling, it's not rocket science, its actually biology. The pics? Anyone ever use a camera? Different angles and lighting will show different things. Someone said we shouldn't have kids because of our unhappy transaction, and we are the ignorant and unreasonable ones, seriously dude these are the people you thank for backing you up? We have been caring for this "freak" (I use that term because I think it's hilarious that that’s the only phrase that sticks in you people's mind) So AC, ( I know of a band with those same initials) no matter what the bored, lonely, undereducated, people speaking on your behalf say I know it and you know it, you did wrong. I have been in customer service for YEARS, I know how to take an unhappy cust.(I've actually been screamed at, cursed at and threatened physically) and turn them into happy, returning paying clients, you obviously do not posses that skill. Your comment about our $99 sale not being important to you, well let me say this, the first rule of business, a small sale or large sale all have one thing in common...duh they're sales!! A happy cust purchasing even a small item can turn into a future, larger profit for you. Learn anything yet? Probably not, I expect another string of hideous insults hurled toward us from anyone who hasn't got time to worry about their own problems, or just want to take a stab at someone they know nothing about to make up for their own insecurities.
Your comments that you think are funny are really just idiotic, although your use of smiley faces is almost masterful (sarcasm). In fact we wouldn’t ask you to cut off anything especially what you are referring to (your penis, I presume). I would feel so bad for your right hand, unless of course you are a lefty.
Oh well,at least I hope you are satisfied with that new arrival! (can't send that one back)