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Inquiry Anthony Caponetto no delivery

10-4 me to i got a system generated reply from him saying he is at a show and will be back in on monday. after i recieve my displays i will never purchase from him again. he should ither stop selling for this company or stock these items and ship them his self
 
Hey guys,

I just realized this was still going on.

First of all, this isn't a problem with the manufacturer. I said that I take full responsibility and I meant exactly that. In fact, I'd go as far as to say they're probably the best in the industry when it comes to getting things out when they're supposed to. Anyone who's been around the reptile hobby for any length of time knows how rare that is with cage manufacturers.

The problem (in a nutshell) was that the manufacturer wasn't getting some of the orders from me and I had no idea because some were getting through and some were not. Again, not the manufacturer's fault...the functionality of my order processing system is my responsibility, not theirs.
 
[email protected] said:
10-4 me to i got a system generated reply from him saying he is at a show and will be back in on monday. after i recieve my displays i will never purchase from him again. he should ither stop selling for this company or stock these items and ship them his self
Click to expand...

Eric,

The system generated reply was from the show last weekend. Forgot to turn that off on Monday when I got back.

Anyways, I have a UPS tracking number (1Z14W5620196313453) showing your order was left on your front porch March 31, 2009. You only have one address listed in your order, so it couldn't have been shipped to the wrong address or anything like that.

Brandi just called me back as I was typing this, so I'm sure she'll fill you in on the rest.

Thanks,
AC
 
ajc said:
Eric,

The system generated reply was from the show last weekend. Forgot to turn that off on Monday when I got back.

Anyways, I have a UPS tracking number (1Z14W5620196313453) showing your order was left on your front porch March 31, 2009. You only have one address listed in your order, so it couldn't have been shipped to the wrong address or anything like that.

Brandi just called me back as I was typing this, so I'm sure she'll fill you in on the rest.

Thanks,
AC
Click to expand...



Tracking Number: 1Z 14W 562 01 9631 345 3

Type: Package
Status: Delivered
UPS has delivered the shipment.



Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.




Delivered
Delivered On: 04/09/2009
9:47 A.M.
Delivered To: DENVER, CO, US
Signed By: OLSON
Service: NEXT DAY AIR


i am a huge reptile fan of yours anthony and i wouldnt hesitate from buying from you but but unless this is the wrong tracking number, this number says delivered today and signed for today.
 
Sorry...that was a copy and paste from one of my reptile orders. lol

Here's the right one...

1Z2TT7770345503815
 
[email protected] said:
10-4 me to i got a system generated reply from him saying he is at a show and will be back in on monday. after i recieve my displays i will never purchase from him again. he should ither stop selling for this company or stock these items and ship them his self
Click to expand...

Here's the right one...

1Z2TT7770345503815


this has your town on it and says it was shipped and delivered. can you chime is as to why it says delivered on the 30th but you're saying today that you havent gotten it yet?
 
[email protected] said:
10-4 me to i got a system generated reply from him saying he is at a show and will be back in on monday. after i recieve my displays i will never purchase from him again. he should ither stop selling for this company or stock these items and ship them his self
Click to expand...

i am a bit confused with your name. racksandreptiles? is it because you have racks and reptiles? just curious bwecause you're buying racks from someone else and have none for sale.
 
Anthony refunded my money when i didn't even ask him to do so. Let me ask you, how was it that you became one of the leading gecko sellers in the industry? Your customer service BLOWS!
I can understand, you came here, read this thread, and got all butt hurt about pissing off a customer, but........... WHO'S fault is that again?
I might have been hasty in the beginning, but this.......... is absolutely ridiculous. I think i'll go spend my money with your competition now, and from here on out. I'll also suggest that anyone i know do the same.


matthew watkins
 
xanaxez said:
Tracking Number: 1Z 14W 562 01 9631 345 3

Type: Package
Status: Delivered
UPS has delivered the shipment.



Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.




Delivered
Delivered On: 04/09/2009
9:47 A.M.
Delivered To: DENVER, CO, US
Signed By: OLSON
Service: NEXT DAY AIR


i am a huge reptile fan of yours anthony and i wouldnt hesitate from buying from you but but unless this is the wrong tracking number, this number says delivered today and signed for today.
Click to expand...


if the package was left at the front door and we have not yet recieved it then it must have been stolen. it says that they should be left out of sight and out of weather but yet i live on a corner facing 2 schools and 300 kids walk close enough to my door to touch it.
 
1 we are in the middle of a complete restoration of our house
2 i am not buying a rack I'm buying an acrylic show display
3 my racks are for breeding purposes not display
4 its the middle of the breeding season for me so racks will start being built again in about 2 months except for our hatchling rack those we will be starting up in the next couple of weeks. but all of our racks are made as ordered and yet yes i do have them for sale pay attention before grilling some one
 
if it was stolen, it sounds like something you'd need to take up with the shipping company? Out of curiosity, Eric, were you not furnished with a tracking number until yesterday? I don't think any seller accepts responsibility for ups/fedex errors, but I could be wrong.
 
no that is the first time he has given us a tracking number or i would have allready known that the package was delivered and yes you are right should be shipping companys responsability if indeed there regulations state that it is to be put out of sight. it would be imposable to leave a package at my front door or any door at my house for that mater and it be out of sight. poor judgement by the driver if this be the case. but again i was only given a tracking number yesterday so going without any response left me to believe that it was not delivered. but ill keep you updated on what happens because even thow it would be the shipping companys fault ac would still have to handle it cause he is the one who paid for shipping.
 
If the package has been lost then that would be the shipping companys fault.

However as the seller seems to have shipped this to the buyer without actually informaing them in time to make sure someone can recieve it. It's really no good telling someone you're shipping a couple of days AFTER it was supposed to have been delivered!
 
Masonexotics said:
If the package has been lost then that would be the shipping companys fault.

However as the seller seems to have shipped this to the buyer without actually informaing them in time to make sure someone can recieve it. It's really no good telling someone you're shipping a couple of days AFTER it was supposed to have been delivered!
Click to expand...

:iagree:
 
brodie691 said:
Anthony refunded my money when i didn't even ask him to do so. Let me ask you, how was it that you became one of the leading gecko sellers in the industry? Your customer service BLOWS!
I can understand, you came here, read this thread, and got all butt hurt about pissing off a customer, but........... WHO'S fault is that again?
I might have been hasty in the beginning, but this.......... is absolutely ridiculous. I think i'll go spend my money with your competition now, and from here on out. I'll also suggest that anyone i know do the same.


matthew watkins
Click to expand...

Talk like that is just gonna get you in trouble---remember?

http://www.faunaclassifieds.com/forums/showthread.php?t=127961
 
xanaxez said:
i am a bit confused with your name. racksandreptiles? is it because you have racks and reptiles? just curious bwecause you're buying racks from someone else and have none for sale.
Click to expand...

What does this have to do with anything?

I can understand that you want to protect someone that you are a huge fan of---but what's up with being so defensive to the buyer? The guy shelled out cash and didn't know what was up.
 
mvite said:
Talk like that is just gonna get you in trouble---remember?

http://www.faunaclassifieds.com/forums/showthread.php?t=127961
Click to expand...

Eh, not truly worried about the backlash. I know how i treat my customers even though i am just a "small timer", and i know how i want to be treated. I DID act a bit hasty when i first posted on here no doubt, but.......... After i received my initial e:mail from him, you know how he's always "not receiving e:mails", i didn't hear back from him in a week's time. He said that he was going to get right on it... Here are the e:mail's starting from the first to the last.....

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Re: Inquiry from ACReptiles.com
Wednesday, April 1, 2009 1:13 PM
From:
"Anthony Caponetto" <[email protected]>
Add sender to Contacts
To:
[email protected]
Hi Matthew,

I'm sorry for the delay. It should have been there by Monday at the latest.

Just FYI, Your order came it after noon on Friday March 13, so wouldn't have been started on by the manufacturer until Monday (the 16th). Ten business days from then would have been this past Monday, the 30th.

They don't usually send me tracking numbers unless we run into a problem, so I'll give the manufacturer a call and see what's going on. I know several people got their orders this week and they placed their orders after you, so I'm afraid it may have gotten lost (doesn't happen too often, but it does happen). If that's the case, we'll just re-ship immediately and then I'll deal with making a claim with UPS later.

Don't worry about a thing, though. Worst case scenario we'll ship a replacement order out to you ASAP.

Thanks!
Anthony


On Apr 1, 2009, at 1:00 PM, [email protected] () wrote:

> Below is the result of your feedback form. It was submitted by
> ([email protected]) on Wednesday, April 1, 2009 at 14:00:40
> ---------------------------------------------------------------------------
>
> name: Matthew Watkins
>
> comments: Anthony i ordered 2 deli displays on the 13th from you and they still have not arrived on the 1st of april. I was counting on them to make it to me on friday the 27th for a show i had in South Carolina. I have another show this weekend and once again unless this is sent to me i will not again be able to vend. Can you please let me know when i can expect them?
>
> matthew watkins
>
> submit: Send

From:
"Anthony Caponetto" <[email protected]>
Add sender to Contacts
To:
[email protected]
Hi Matthew,

I just saw this or I would've replied. I moved all my emails over to a new computer last Sunday and on Monday, I was still getting emails on the old computer (big mess...I basically lost a day and a half worth of emails until I found them just now). Anyways, I'm really sorry about that.

Thanks,
Anthony

On Mar 30, 2009, at 10:57 AM, [email protected] wrote:

> Below is the result of your feedback form. It was submitted by
>
> ([email protected]) on Monday, March 30, 2009 at 11:57:04
>
> ---------------------------------------------------------------------------
>
>
>
> name: Matthew Watkins
>
>
>
> comments: Hey Anthony i made an order on the 13th of March for two Deli Cup Displays and have not received them as of today March 30th. I was actually set to vend over this last weekend at the SC Repticon show, and could not do so because my displays never showed up. My order # is: 10437. I SERIOUSLY need those by the end of this week for another show i have coming up.
>
>
>
> Please let me know as to when you can have these shipped out to me.
>
>
>
>
>
>
>
> Thanks,
>
>
>
>
>
>
>
> Matthew Watkins


From:
"Thomas Watkins" <[email protected]>
Add sender to Contacts
To:
"Anthony Caponetto" <[email protected]>
Thank you Anthony i apologize for being so hasty then, as i didn't realize that.
I hope to do more business in the future with you.

Sincerely,

Matthew Watkins

Then on the 8th i sent him this:


From:
"Thomas Watkins" <[email protected]>
Add sender to Contacts
To:
"Anthony Caponetto" <[email protected]>
Anthony, still no word on those deli displays...

matthew

Then i come home to these e:mails last night:


From:
"Anthony Caponetto" <[email protected]>
Add sender to Contacts
To:
"Thomas Watkins" <[email protected]>
Hi Matthew,

I wish I would have known that before you added to that thread on the BOI. You said it had been a week and I hadn't replied....but up until 11:21pm (when this email arrived), I had no idea that your order wasn't there.

I'm going to refund your money and suggest that you shop elsewhere for your displays.

Thanks,
Anthony


From:
"Anthony Caponetto" <[email protected]>
Add sender to Contacts
To:
"Thomas Watkins" <[email protected]>
>> Matthew,
>>
>> As mentioned in my previous email, your order (#10437) has now been cancelled and a refund has been issued through PayPal (Unique Transaction ID #0WR99807H65264735).
>>
>> Thanks,
>> Anthony


NOT a good way to do business in my opinion. Do i think he's a scammer, NO! Do i think he needs to learn how to treat those of us who decide to do business with him, YES!
I would have gladly paid more to Superior for their displays had i known the real hastle that would ensue. Would i recommend him to anyone else? NO!
Not after this..... I am sure some of his supporters that just think he can do no wrong will come here in support of him, but i think this is ridiculous to do to a customer........ ESPECIALLY one such as myself that tends to spend ALOT of money in this industry.
I tend to value my customers and the way i treat them reflects upon my business.
I think that if he continues to make excuses as i have seen here with the "lost e:mails"/"lost shipments", yada yada yada, it's going to catch up to him and reflect poorly upon his business ventures in the future.
I certainly wouldn't buy an anole from him myself...........

Matthew Watkins
 
[email protected] said:
no that is the first time he has given us a tracking number or i would have allready known that the package was delivered and yes you are right should be shipping companys responsability if indeed there regulations state that it is to be put out of sight. it would be imposable to leave a package at my front door or any door at my house for that mater and it be out of sight. poor judgement by the driver if this be the case. but again i was only given a tracking number yesterday so going without any response left me to believe that it was not delivered. but ill keep you updated on what happens because even thow it would be the shipping companys fault ac would still have to handle it cause he is the one who paid for shipping.
Click to expand...

Have you found the rack? If so/if not, have you let Anthony Caponetto know?

While I agree that it's the shipping company's responsibility---notification should have been sent to the recipient so they could have been on the lookout for it. Also as mentioned, the shipper/seller is the one who has to file the claim for insurance.

I'm getting it that Anthony Caponetto is busy--shows, breeding, drop-shipping supplies & keeping them listed online. I also really appreciate someone who can own up to their mistakes and not point the finger at someone else. (Although I do keep chuckling thinking about Mr. Caponetto in his footsie pajamas talking to his college buddy lawyer about suing someone's nuts off...)

Doesn't Anthony Caponetto design websites? Shouldn't some of this be fairly easy to fix?

I think it's too bad that a couple people who ordered products got "dumped" by the seller--but it's a free market--and at least they got their money back. Sellers can fire their customers at any time, I suppose.
 
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