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Anthony Caponetto-non delivery

D

Daniel Moore

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After getting stressed out several times and making several attempts to contact him I thought I would post this message to prompt a response. Ordered and paid for since the 9th of this month. 3 bulk packages of repashy crested mrp. I am not slandering Anthony's animals or service, I am frusterated and tired of running out for more with no light at the end of the tunnel. Again this is to speed this process to get a confirmation email or product. I have ran out twice and ran out to get a short supply twice, now I am on my third time and dont want to make it a fourth.
regards
Daniel Moore
 
My last order of crested diet came from Anthony and was delivered within a few days of placing my order. He's always been very prompt and professional with regards to his customer service as well. I strongly feel there has to be a legitimate explanation.
 
How was your payment made? Do you have the web recipt, or have any other sort of proof that he has recieved the order and the payment? Did you let him know about this thread so that he can respond?

It just doesn't seem like him.
 
explanations

Paid via paypal, all proof is there retained all emails. Anthony is a good guy and gave me the best price, again no slander just looking for resolve. Emailed numerous times since then with no response. So if I cant get ahold via email this seems to be a responsive proactive choice. Even with a major event aside from Anthony being in the hospital or other circumstances a timely reply is a courtesy that all good business people do, he has in the past and I am sure he will rectify his position. This is another avenue of communication that I have chosen to use. :yesnod:
 
current status:
Dan,

I apologize for the miscommunication. I sent you an email last Tuesday to let you know that my big order got delayed from Repashy. I was totally out of diet myself or I would've sent you some to get you by. Allen just left for a month (to New Caledonia & Fiji) and apparently he was slammed with orders and missed mine somehow. Anyway, I just got the shipment this afternoon and am planning to ship yours tomorrow.

Thanks,
Anthony

See the fruit that falls when we shake the tree!
 
See the fruit that falls when we shake the tree!
Click to expand...

Is that part of Anthony's email to you, or something you wrote yourself for the purpose of posting? Just curious, it's not really clear. :)
 
Something I added. Although I never received the email that he sent, he just responded tonight and has promised delivery sending tomorrow. I hope so because my cresties mrp is out and I dont want to go out for another $15 (small container) three day run!!!!
 
Spam

Daniel Moore said:
Something I added. Although I never received the email that he sent, he just responded tonight and has promised delivery sending tomorrow. I hope so because my cresties mrp is out and I dont want to go out for another $15 (small container) three day run!!!!
Click to expand...

Daniel,

Just a thought --- have you checked your spam folder? I get phone calls every now and then from friends asking if I got this email or that. Sometimes I have received the email in question - but the email was never in my inbox because Outlook will throw it into the "Junk" folder for this reason or that. This has happened on a number of occassions.

- Peter Jolles
 
Dan,

I apologize for the delay, but let's be clear about something. Your order was a special situation and was not just a normal order from my website.

You emailed me asking for a bulk discount for ordering several of the 4lb bags. I told you that I couldn't go lower than the advertised price, but that I would ship it for free (saving you $24 for the three bags) if you ordered ahead of time. I explained that I would order it with my next run and then ship the diet when it shows up.

This is not something I normally do, but I thought it was pretty clear that you were ordering ahead of time and waiting for my shipment to come in and I didn't think it would turn around to bite me (by ending up here). Of course, my diet didn't show up and here we are.

I did email you last Tuesday to let you know that the diet wasn't here yet. If you didn't receive it, you may check your spam folders (as others have suggested).

Again, I apologize that it has taken so long, but I have to say that seeing this is quite disappointing.

-Anthony
 
Anthony, Could you please post any emails between you and Daniel regarding this?

If you made clear to him that the diet would be shipped to him at the earliest possible date, ie, as soon as you received it, then his post here would appear to be frivolous at best.
 
ajc said:
This is not something I normally do, but I thought it was pretty clear that you were ordering ahead of time and waiting for my shipment to come in and I didn't think it would turn around to bite me (by ending up here). Of course, my diet didn't show up and here we are.



-Anthony
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AJC is well known in the herp industry and runs a highly reputable business.
.This is what happens "sometimes" when you try to give someone a break, i wonder if Dan will still be receiving that 24cent discount ?
 
brucestephenson said:
Why would you say such a thing about Ed? My research indicates that he has a stellar reputation.
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It has nothing to do with his animals, Bruce.
 
monkeywrench133 said:
Anthony, Could you please post any emails between you and Daniel regarding this?

If you made clear to him that the diet would be shipped to him at the earliest possible date, ie, as soon as you received it, then his post here would appear to be frivolous at best.
Click to expand...
I don't want this to be confrontational. Bottom line - He didn't get my email explaining the situation, so I don't blame him for being upset. I just wish it hadn't ended up here, that's all.

Again, I sincerely apologize to Dan (I know what it's like to run out of diet) and hope he'll give me a try next time he orders.

Thanks,
Anthony
 
ajc said:
I don't want this to be confrontational. Bottom line - He didn't get my email explaining the situation, so I don't blame him for being upset. I just wish it hadn't ended up here, that's all.

Again, I sincerely apologize to Dan (I know what it's like to run out of diet) and hope he'll give me a try next time he orders.

Thanks,
Anthony
Click to expand...

^_^ its good to see such a level headed guy handle something like this. Somtimes other people would just fly off the wall because a post about them made it here.

I think this thread can settle in the dust now, Things are well.
 
Anthony,
Did you read the first couple of posts? I sir am the person to be disappointed. I have been professional courteous and communicative. I did not slander or speak of you poorly. I did check the spam folder as I do everyday, since you are listed as a contact on my MSN it notifies me when you email. I have every contact since we initiated this transaction as I do with every customer and supplier. This was an attempt to have a definitive response, and as for the savings it was lost with the cost of gas and the fact that I have purchased over 5(the current count) of retail MRP on two separate occasions. In all reality I should have ordered from you and another supplier at the same time to see a resultant savings. Again I never spoke poorly of you or of your animals(that are an industry standard) or of your service, I even thought that you might be mortally injured if read prior. I take my business seriously and each transaction with high regard. This was thought to be a swift transaction (with certain exception) with a mutual benefit. It has not. As stated before this is/was a viable form of communication that resulted with a definitive response. My one and only intention. I thank you for the service and the business and my animals will benefit from your efforts.
 
I apologize if I came across as crass, my msn directed me to an eariler post that was not current. thank you again anthony.
 
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