"The complaint was filed when she responded to my request for verification without supplying a phone number to verify the breeder and stating she would be away from her computer."
So you filed a complaint with paypal and froze up her account over a verification issue that SHOULD have been discussed before the deal was ever sealed and money was sent. Smart move... The deal was done. You had no business making additional demands. The deal was not for CB Snakes with papers from the original breeder. It was for cb ball pythons. If you needed some sort of verification, you should have made the request BEFORE the deal was finalized.
My responses below are in BLUE.
ALSO, I explained to Mr. Gilbert that I would be away form my computer for about 24 hours, not days or weeks as seems to be inferred by his response. I did this in an attempt to let him know in advance why I wasn't going to respond imemdiately to his e-mails the next day.
"I would think it would be easy for all to understand that it looked like an excuse or a delay tactic (or at least could have been) which would provide her the time to empty her account and leave me helpless."
What it looked like or could have been is really irrelevant. You acted impulsively, and yes, in my opinion you did jump the gun with your complaint. Did you ever call her? I think she more than explained things to you during the situation and after.
Mr. Gilbert had 45 days to file a PayPal complaint form the date he paid (July 8th). Instead he only waited 9 days (July 17th) even tough he had until late August to file a claim, and even though he had agreed to accept replacement snakes. It seems he got mad at me when I told him I would be away from the computer for a day and decided on the spur of the moment to file a complaint. Yes, I too would call that (in pch101's words) "jumping the gun".
"It was only AFTER that she explained that she did not want to provide a number for the breeder because she felt she would be compromising her wholesale source."
Again, was the original deal contingent on her providing you some sort of proof? You should realize that most brokers do not give out the contact info to their wholesale sources for obvious reasons. If you as a buyer do not like this, than you as a buyer always have the option to pass on the deal, and deal with someone else. After you send money, you cannot make additional demands and then file a complaint with paypal because she would not give you that Information. She offered to send you replacements and some extras for your trouble. If you did not like it or if you felt it too fishy, I would not fault you for one second, but you should have simply asked for a refund instead of filing the complaint.
I would have gladly provided a refund if replacement snakes were not acceptable. I would have also issued a refund if he had asked. This was never the case. Mr. Gilbert stated many times over that he wanted the snakes and not a refund. Yes, I too feel he tried to add new stipulations to our deal afte the fact. I don't go around handing out the phone number for my supplier(s) or everyone could buy from them and I would make no money at all becuase other people would buy from them instead of from me.
"I was still willing to wait for the shipment (not "jump the gun" pch101) at this point however, she fails to tell you that she still refused to ship the snakes unless I canceled the complaint."
Are you not listening to her? Apparently she is broke due to some unfortunate circumstances. Circumstances that she made you aware of. Then you froze her only access to any funds that she had. She could send through UPS, but If I were her, I would not either. I would just wait for the refund and be done with you for good.
pch101's response was the same as mine was going to be on this one.
"I'm sure that everyone has had experience with people that have lied to them by contradicting themselves and that was the way they were caught- in their inconsistencies."
I think you are a little paranoid and impulsive, and I think that you became your own worst enemy.
"I'm not saying she DID lie, just that is was another very suspicious pattern in a circumstance that contained MANY suspicious circumstances."
All you needed to do was just turn on CNN. There was indeed a Hurricane...
And as the Hurricane was approaching us, it was a strong Catagory 4, and people here (the "locals") were afraid it was going to be another Hurricane Camille (1969?). When I was advised by locals to leave, I decided it was in my best interests to do so, because the "locals" here almost never leave during a hurricane. I evacuated to prevent loss of life of myself and my animals, unfortunately it turned out to be the wrong thing to do, but fortunately the hurricane didn't hit my house and leave me with nothing at all, I am thankful for that.
"I explained this to her and apologized by telling her I could not cancel the complaint until I actually received the animals-"
COULD not remove it? Don't you mean WOULD not remove it? So what was it that was the problem here. She set up a time with you to ship the animals and explained everything, and you still filed a complaint because you did not get the additional info that you felt you were entitled to. Well, you were not.
"after all, she had the money and the merchandise and was telling me she could not trust ME! "
Actually, I would not trust you at this point either. For such a suspicious guy. surely you can see that it looks as though you are attempting to take advantage of the situation and double dip just like the previous customer did to her. Not saying that you would, but it certainly could be looked that way. See my point...
"Aprylla and pch101 are obviously friends and even quote each other with the "Jumping the gun" phrase. "
Here is a perfect example of your "gun jumping" ways. I was and have been very objective here. I have maintained through this entire thread that I felt you acted too early with the complaint. However, I have been very critical of Aprylla throughout most of this thread, even though you had provided us with no evidence (up until just now by way of Jim) of anything even after being asked to do so repeatedly. Now that she has come here it is quite clear to me why you are in this situation. You tried to kick her while she was down because you could not get the info that you wanted after the deal was already done, and in kicking her you ended up breaking your foot in the process and crippling the both of you. Now, let me explain one last thing to you Mr. quick draw McGraw. I have never dealt with , or spoken to Aprylla that I am aware of. We are not friends, and I assume she quoted me, because I have such a great way words with words! I think this thread is just an example of your inexperience and quickness to jump to false conclusions. I have some advice for you, if you do not trust someone than do not make deals with them.
copy of the letter he sent to PayPal, to be expecting a refund in full because one had been authorized by him. *WHY* after that did you all of the sudden decide to file a "bad guy" post about me on the BOI...? What do you want to gain out of trying to make me look bad AFTER a refund has been put into motion...?