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Bad Guy Armstrong Crickets

D

dgreptiles

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Hello all. I recently purchased a box of 500 crickets from Armstrong Crickets. I paid over $16 for next day shipping (only going to Texas, one state over from Lousiana). The box arrived with a good size dent in it and crickets crawling on the outside of the box. It looked to me to be well short. I e-mailed them to their e-mail for customer service and explained the situation. I have not recieved any response. It has been over a week. I will never do business with this company again. I deserve at least some kind of response. I know they cannot control the shipping side, but they are
profiting from this while I am shorted crickets and ignoring the situation.
STAY AWAY FROM ARMSTRONG CRICKETS!
 
I used to buy from them many a years ago.. They are great people with awesome crickets... Please call them and they will take care of you. They always replaced when I had problems. They have been in the business for many years .:yesnod:
 
I have had 3 shipments go bad. Box crushed, crickets escaped, sat out in the heat too long and every time they replaced the box free of charge. Call them and ask for Terri. Even when the shipment was sent on a 2 day, the overnighted the replacement. So they are good people just contact them and they will take care of you. Based on my experience.

Scott
 
Thanks for your replies. I realize if I called I probably could get what I want, but calling is time consuming and at times not possible for me. If I buy on line I want at least some kind of response from email. I will try Fluker Farms, heard good things about them.
 
dgreptiles said:
Thanks for your replies. I realize if I called I probably could get what I want, but calling is time consuming and at times not possible for me. If I buy on line I want at least some kind of response from email. I will try Fluker Farms, heard good things about them.
Click to expand...

Calling was too time consuming? Really? It takes about the same time to call as it does to email and explain things. You gave this company a bad guy thread that they do not deserve because you felt it was too time consuming to call! I think that was rather harsh.

This has been happening a lot lately. People would rather jump on here, tarnish a business reputation because they are too lazy (or can't be bothered) to take proper steps to solve a problem. Rather disturbing.
 
fluker

fluker is great. Just received a 1000 cricket order, very well packed, arrived on time and alive despite 90 deg temps in Arkansas.
 
wyldwurm said:
solve a problem
Click to expand...

Kimberly, I see what you are saying. But if a company is quick to take an order online, quick to take payment online, I am thinking that it should also be willing to listen and communicate with its customers online.
From the positive comments here it seems as if this is a good company. Perhaps they could give someone in their organization the responsibility to quickly check and respond to emails daily. An easy fix.
 
I have ordered from Armstrong for many years and never had a problem with them. Good people to deal with.
 
Lucille said:
Kimberly, I see what you are saying. But if a company is quick to take an order online, quick to take payment online, I am thinking that it should also be willing to listen and communicate with its customers online.
From the positive comments here it seems as if this is a good company. Perhaps they could give someone in their organization the responsibility to quickly check and respond to emails daily. An easy fix.
Click to expand...

And what if his e-mail happened to go to spam or, for whatever reason, was caught by a filter and did not arrive?

This is why I do not rely on e-mail when trying to get a problem resolved.
 
ShadowAceD said:
And what if his e-mail happened to go to spam or, for whatever reason, was caught by a filter and did not arrive?

This is why I do not rely on e-mail when trying to get a problem resolved.
Click to expand...


I actually vastly prefer email as it provides a record/proof in case of a misunderstanding by either side, especially in the case of problem resolution. But you have a point, if one type of contact is not working, it may be worth trying another.

Either type of communication is subject to plusses and minuses. As you say, Diem, sometimes an email does not get through. But phone calls rely on both the caller and receiver having time for a conversation when the call is initiated, for many customers and many small business sellers or breeders who may have full time jobs elsewhere calls are not always easy.
 
wyldwurm said:
Calling was too time consuming? Really? It takes about the same time to call as it does to email and explain things. You gave this company a bad guy thread that they do not deserve because you felt it was too time consuming to call! I think that was rather harsh.

This has been happening a lot lately. People would rather jump on here, tarnish a business reputation because they are too lazy (or can't be bothered) to take proper steps to solve a problem. Rather disturbing.
Click to expand...

You obviously have no idea what you are talking about. Calling can be a real pain (mostly when on on hold). They sure take your money fast but responding to an e-mail seems so hard. Who is the lazy one?
 
dgreptiles said:
You obviously have no idea what you are talking about. Calling can be a real pain (mostly when on on hold). They sure take your money fast but responding to an e-mail seems so hard. Who is the lazy one?
Click to expand...

I never was put on hold the 10 years I dealt with them.. Only to be transferred. They ARE BY FAR THE BEST CRICKET COMPANY AROUND. They give a great count and their crickets are healthy. I have been to their farm.It is amazing. I know some of the people there personally for many years.... Bill Jack , Tammy .. Just to name a few.. I e- mail but always follow it up with a phone call when ordering on line whenever possible.:yesnod:
 
I agree with Lynn. I have never been put on hold. They answered their emails right away. Most businesses operate by phone as well. That's why they put their phone number on the website. They are the most economical when it comes to shipping.The crickets are always healthy. If you don't call how do you get it resolved? oh well your money!
 
dgreptiles said:
You obviously have no idea what you are talking about. Calling can be a real pain (mostly when on on hold). They sure take your money fast but responding to an e-mail seems so hard. Who is the lazy one?
Click to expand...

While I agree emails should be returned, it takes a minute to make a call. The Bad Guy label is unwarranted simply because YOU were too lazy to make a simple phone call. If you can't be bothered to do something as simple as picking up a phone, it makes me wonder what else you cannot be bothered to do for the care of your animals.
As it was said, oh well, it's your money...but this does not make the Bad Guys...it's apparent to me, the opposite is true!
 
My point is that not every avenue was attempted to resolve the situation.

The OP cannot be bothered with the time to make a phone call but they can make a BOI post and respond to it?

Yeah, that makes sense.
 
dgreptiles said:
You obviously have no idea what you are talking about. Calling can be a real pain (mostly when on on hold). They sure take your money fast but responding to an e-mail seems so hard. Who is the lazy one?
Click to expand...

I order from Walmart.com. Target.com, Costco.com and never hear back for at least a day or more. I pick up the phone and talk to someone and get my question or problem handled.
Just because your online order is filled doesn't mean someone is sitting at a computer waiting for customer emails.
If your time is that valuable maybe you shouldn't order online.
 
dgreptiles said:
You obviously have no idea what you are talking about. Calling can be a real pain (mostly when on on hold). They sure take your money fast but responding to an e-mail seems so hard. Who is the lazy one?
Click to expand...

You sure as heck can come here with your precious time and make a BG thread, but you can't spend the same amount of time to call them to see if they got your email, or to make a complaint with them? Who cares if you're on hold for a few minutes? It's your money that you're griping about, but you can't be "bothered" to do anything about it?

Ordering online is AUTOMATED, there is not a real person sitting at the computer 24-7 taking your order. Therefore, what makes you think that there would be a person sitting behind the computer 24-7 to answer emails?

I think you answered your own question about who the lazy one is...Obviously it's you, since you can't be bothered to use other avenues to get a hold of the company that took your money.

Oh, and just because the box was dented, and missing quite a few...That's not necessarily their fault. It's the shipping company's fault, as they are the ones that handled it and gave it to you that way. But you would still need to go through Armstrong to get it corrected.
 
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