full_metal97
New member
In any business transaction, or life in general, communication is key. This day an age of email and texts I have noticed that communication is lacking. I buy and sell 100s of items a week on eBay and I have come to the conclusion that more than half of people have no clue how to communicate or when they do they only make excuses. I would truthfully rather be cussed out than ignored. In my line of work I get dozens of inquiries daily. If I don't know the answer and need assistance from co-workers I will give the customer a timeframe for a return call from me. If I don't have the answer by that time I STILL call them back to let them know what is going on and that they have not been forgotten.
I am not going to judge anyone here, but simply make a small point: Communication is more important than you can imagine. The seller here has probably lost future customers because people fear that if something doesn't go correctly that they will be left in the dark. An email doesn't have to be a novel, but just a quick note to say that you have not been forgotten would have probably kept this situation from getting out of hand.
Secondly, I hear it on eBay weekly pertaining to poor customer service....we are swamped and don't have the staff to get your item out within 2 weeks. Well, if you don't have the staff to properly run a business then you need to step back and look at how you are managing your business. There are several options, including scaling back production so that you can properly provide service to your clients or ramping up your staffing so that you can again provide proper service.
From an outsider it looks like company management should consider some changes to their operating procedures because it is clearly upsetting some of the customer base.
I wish everyone the best in resolving their problems.
I am not going to judge anyone here, but simply make a small point: Communication is more important than you can imagine. The seller here has probably lost future customers because people fear that if something doesn't go correctly that they will be left in the dark. An email doesn't have to be a novel, but just a quick note to say that you have not been forgotten would have probably kept this situation from getting out of hand.
Secondly, I hear it on eBay weekly pertaining to poor customer service....we are swamped and don't have the staff to get your item out within 2 weeks. Well, if you don't have the staff to properly run a business then you need to step back and look at how you are managing your business. There are several options, including scaling back production so that you can properly provide service to your clients or ramping up your staffing so that you can again provide proper service.
From an outsider it looks like company management should consider some changes to their operating procedures because it is clearly upsetting some of the customer base.
I wish everyone the best in resolving their problems.
