I swear, people just try to get as much money out of someone as they can, thinking a customer will never notice the difference. When my laptop went down with the bios password problem, when i initially called Toshiba, i was informed by an "Irma" that my model was one they were having an issue with, and it would be a free repair, all i had to do was ship it to the depot, with them paying the shipping.
They said tops, 10 days for it to be fixed when they received it. To my surprise, i get a prerecorded call about 5 days after i shipped it, saying it was repaired and on it's way back. Well, another week goes by, no laptop, so i go on their site to check the status, and it says "Repair pending" (in direct contrast to the phone call i received).
So i shoot an e-mail asking what was going on, and i get a reply back saying it was going to cost me $179.00 for it to be repaired


At that, i decided to call them and inform them that i was told it was going to be a free repair, and where did the $179.00 come from?
I also informed the supervisor of both calls, the one where i was told it was to be a free repair, and also the one where i was informed it was repaired, and you know what he told me?
THEY HAD NO SUCH RECORDINGS OF SUCH CALLS!!!!!

To say i became angry was an understatement, i asked to speak to his supervisor, and was told she was not in at the moment and that she would just tell me what he did. He then said, what's the problem, just give me your credit card number and i can tell the depot to go ahead with the repair!!!!!
I said, no thank you, send me back my laptop, unrepaired, and i told him i would be issuing a complaint. Wonders never cease, the next day i get a call from a "Stacey" saying that my laptop was covered under a recall notice, which i never got, and the repair would cost me nothing.
I guess the Toshiba people thought i was stupid, and would believe whatever they told me, but i had proof otherwise, and they were the ones to back down