Hello, I'm new here... I just wanted to mention that I did indeed order 2 Red-Tailed Green Racers from them a week ago. They both arrived fine, but within hours the larger one had to be taken to the vet to be euthanized.
Dr. Bethany Whetstone, my preferred veterinarian at the Parker Animal Clinic here in Plano, can explain how poor her condition was. She arrived with a severe infection, with about an half inch long by half inch thick of flesh rotted out directly below the cloaca. She was nearly septic by the time I brought her in, and Dr. Whetstone did confirm that she had been that way for no less than 3 days, meaning before they sent it.
The second snake arrived with a slight bubbly problem, which from what I read could be associated with Asian arboreal's aggression, but by the time I realized it was really a Respiratory Infection, the vet was closed. I could not get him in until Tuesday afternoon. The veterinarian this time was a highly reputable exotic vet named Dr. Greg Moore, who has been trusted with the most extreme exotic and avian of surgeries in the DFW area. This one as well was put down due to extreme Pneumonia.
So far I have only received refunds for the first snake, and ever since I mentioned the second one being sick they have not responded. This was highly stressful for me, and though both vets were exceptionally kind enough to wave all costs for euthanization etc, I atleast want the refund for the second snake. Which isn't asking a lot, seeing as I paid $40 just to go through this trauma. I recently purchased a female Gonyosoma oxycephalum from a different supplier, Underground Reptiles, with amazingly good results. She eats well and hasn't been a problem.
I just want to help prevent people from doing business from people that can't even think enough not to send out animals this sick, let alone let them get in this condition. Below are the arrival video and pictures.
Arrival :
http://www.youtube.com/watch?v=-CZR6GIQdNY&feature=plcp
Female's Cloaca
Male with Open Mouth