Bad deal with Bobby Pruett and Ty Young!!!

[Bobby Pruett]

Like I said, if you need someone to ask you to refund 100% of thier money, then you don't understand why they shouldn't have to ask for it.

Wes Pollock

Like I said, I didnt send the refund! If they would have emailed me and told me they were out there 3% things just might be a little different now. Get it?

 

[robin d.]

i did not say that but personally i know of one whom in my opionin is.

so tell me..
did it say in your TOS (prior to the sale) that any and all refunds through paypal would be deducted 3%?


three percent is the service cost for you doing business with pay pla and not the responsibility of your customers or potential customers.
unless of couirse you state in your tems that all pay palrefund will be deducted 3% off the total as a fee

oh oh but by stating that you are violating pay pals terms of service, so either way you have no leg to stand on,..... so just refund them the money

my bad for not using the quote thingie....

What in the world are you talking about?

so there is a little more what i am talking about.

I dont have one email from Mr.Lee asking for the 3%.

and regardless of what the emails says they are unhappy, period end of story. you keeping the three percent and now saying it was never stated in the emails is just sneaky and shady and just trying to save your own butt.. it isnt your money it is theirs you have no right to it and you are just trying to justify it.

 

[Bobby Pruett]

my bad for not using the quote thingie....





so there is a little more what i am talking about.






and regardless of what the emails says they are unhappy, period end of story. you keeping the three percent and now saying it was never stated in the emails is just sneaky and shady and just trying to save your own butt.. it isnt your money it is theirs you have no right to it and you are just trying to justify it.

Heres my terms on paypal
If using Pay-Pal our pay-pal ID is [email protected] Animals will be shipped on Mondays and Tuesdays ONLY...

Now show me where I said I was CHARGING or KEEPING the 3%

 

[Wilomn]

Ok, bobby, if you didn't issue the refund and ty did, or whatever happened so that you, the one who was originally paid for the add that you placed, did not know the 3% was not refunded why not just say, oops, my mistake, I'll send it out right now by paypal and be done with it?

If you are refunding money it is your responsibility to make sure you refund all of it, not just part.

That's the part that you, as a seller, should not have to be asked by your buyer , to do.

Wes Pollock

 

[Bobby Pruett]

Heres the email I had prior to Mr. Lee calling Ty.

----- Original Message -----
From: USAGeckos.com
To: Bobby Pruett
Sent: Monday, October 13, 2003 4:08 PM
Subject: Re: male #5


By the way, what do you mean that you told a frind of mine? I am the one buying the gecko, so why would you tell someone else what is happening with the deal between us?

I still want the gecko as long as there is no more problems with this deal. Make sure you ship him to:
Olympus America
C/O Jeanne Leary
187 Billerica Road
Chelmsford, MA 01824
978-250-1795

After he talked to Ty I was informed by Ty he was a jerk and he was getting a refund and not one of his geckos.

 

[Bobby Pruett]

Ok, bobby, if you didn't issue the refund and ty did, or whatever happened so that you, the one who was originally paid for the add that you placed, did not know the 3% was not refunded why not just say, oops, my mistake, I'll send it out right now by paypal and be done with it?

If you are refunding money it is your responsibility to make sure you refund all of it, not just part.

That's the part that you, as a seller, should not have to be asked by your buyer , to do.

Wes Pollock

I did not get a chance to say oops. Have them show you a copy of the request. I didnt get it and I didnt send it. I was not aware of the 3% until this thread!

 

[robin d.]

Now show me where I said I was CHARGING or KEEPING the 3%

well you sold them the reptile,whether brokering it or not you are primarily responsible for the customers satisfaction. you are putting your name by the animal hence the being repsonible thing. did you state in the original ad you were brokering them or selling them for a friend? and to email him??
no
so automatically you take all responsibility of these animals and the customers. so when they were not happy you should have made sure they were.

if you are not ready for this type of responsibility you need to stop brokering/selling animals for friends or selling anything at all, it comes down to fairness and customer service


damn what happened to the customer is always right thing or do the right thing

 

[Wilomn]

Robin just covered, again, what I was saying.

It's you, bobby, who placed the add. It's you, bobby, who got the paypal from the buyer. You, You, You.

You should have taken responsibility for everything. Not passed it off on ty.

Now do you get it?

Wes Pollock

 

[LeosAnonymous]

Just to put things into perspective here....

Bobby I don't know you, but here is some friendly advice.

3% of $500 is $15... it seems to me that you are losing far more than $15 from the negative publicity this thread is creating. I think the smart move from you at this point would be to drop this arguement, put your ego aside, and simply appologize and refund the additional $15.

Honestly think about it.... are your ego and the $15 you saved really worth all of this?

You might look at this as a joke because all of this is over $15, but the bottom line is that it's not about the $15... it's about the principle of the thing.

 

[Bobby Pruett]

Where did I say I was charging him 3% on his refund or telling him I was keeping 3% on his refund???

I did take care of it with a phone call.

They got the refund they requested

This thread is where I found out about the 3%

You have made up 5 pages only showing how the BOI BLOWS things way out of line...

I dont care how much money someone is willing to spend on one of my animals. If they are rude, etc... They can take their money and stick it. Just because you are paying for something from me doesnt mean you can disrespect me.

 

[Bobby Pruett]

Just to put things into perspective here....

Bobby I don't know you, but here is some friendly advice.

3% of $500 is $15... it seems to me that you are losing far more than $15 from the negative publicity this thread is creating. I think the smart move from you at this point would be to drop this arguement, put your ego aside, and simply appologize and refund the additional $15.

Honestly think about it.... are your ego and the $15 you saved really worth all of this?

You might look at this as a joke because all of this is over $15, but the bottom line is that it's not about the $15... it's about the principle of the thing.

Wow Ross

You would think that with all the Fat tails you have bought from Ty you might have a few nice things to say about him. This is a joke. How many times do I have to say it????? I never once said Mr.Lee wasnt getting his 3%?

 

[LeosAnonymous]

Bobby... the problem is that when they asked for their refund they only got back 97% of the $500. The point everyone is trying to make is that they should have gotten 100% without having to specifically ask for it.

I'm honestly just trying to help end this when I say... Drop the arguement, appologize for the situation, and refund them the additional $15.

I'm not picking on you Bobby, I'm just trying to say that whether you intended to or not, they were shorted 3%. That is what everyone is trying to say.

Nothing I'm saying is meant to be any kind of personal attack. And all you have to do to make this thing go away is appologize for this "misunderstanding" and refund the $15. It seems well worth it to me.

 

[Nett]

Where did I say I was charging him 3% on his refund or telling him I was keeping 3% on his refund???

I did take care of it with a phone call.

They got the refund they requested

This thread is where I found out about the 3%

You have made up 5 pages only showing how the BOI BLOWS things way out of line...

I dont care how much money someone is willing to spend on one of my animals. If they are rude, etc... They can take their money and stick it. Just because you are paying for something from me doesnt mean you can disrespect me.

I would have to agree.......How was Bobby spose to know about the 3% if they didnt tell him ...instead they decided to post on the BOI when I am sure all it would have taken is a phone call or email to Bobby and he would have made it right.....How is Bobby going to know that they didnt get their refund in full if they didnt tell him ,he isnt a mind reader.......

The BOI is a great thing but.........some people jump at the chance to tell that they were wronged before they have let the people they are accusing deal with it ....I have seen this time and time again here ......There needs to be more communication between the buyer and seller before it gets this far.......These threads sometimes cause more damage then good.....IMOH

 

[Bobby Pruett]

Bobby... the problem is that when they asked for their refund they only got back 97% of the $500. The point everyone is trying to make is that they should have gotten 100% without having to specifically ask for it.

I'm honestly just trying to help end this when I say... Drop the arguement, appologize for the situation, and refund them the additional $15.

I'm not picking on you Bobby, I'm just trying to say that whether you intended to or not, they were shorted 3%. That is what everyone is trying to say.

Nothing I'm saying is meant to be any kind of personal attack. And all you have to do to make this thing go away is appologize for this "misunderstanding" and refund the $15. It seems well worth it to me.

I dont see the misunderstanding here Ross. I didnt know they were shorted 3% Now if they would like to appologize for jumping the gun and starting this STUPID post before even asking me if I was aware of their 3% problem.

 

[Wilomn]

You never said he would get the 3% back either bobby and went so far as to imply that they would, in fact, not recieve anything else from you other than the 97% that ty sent.

Wes Pollock

 

[Bobby Pruett]

You never said he would get the 3% back either bobby and went so far as to imply that they would, in fact, not recieve anything else from you other than the 97% that ty sent.

Wes Pollock

And your point is? You were saying that I ripped them off for $15. I just CLEARLY pointed out to you that NOWHERE did I say he wasnt getting his $15

 

[LeosAnonymous]

Bobby, why are you getting so offended by what I'm saying?

I really think you are missing my point here...

The "misunderstanding" is that you didn't know about the 3% shortage.

Here is an example of the apology I was talking about:

"I'm sorry you didn't get all of the money back with your initial refund, I had no idea Ty only refunded you the $485 and I will get the last $15 sent to you via Paypal right away."

By continuing to argue with everyone here you are just making yourself look hot headed and probably losing more customers.

Once again, this is NOT a personal attack... it's just honest advice.

 

[Bobby Pruett]

Bobby, why are you getting so offended by what I'm saying?

I really think you are missing my point here...

The "misunderstanding" is that you didn't know about the 3% shortage.

Here is an example of the apology I was talking about:

"I'm sorry you didn't get all of the money back with your initial refund, I had no idea Ty only refunded you the $485 and I will get the last $15 sent to you via Paypal right away."

By continuing to argue with everyone here you are just making yourself look hot headed and probably losing more customers.

Once again, this is NOT a personal attack... it's just honest advice.

For starters I am a hot head and everyone that knows me already knows this about me. You know what? If they would have called or emailed me telling me they were shorted on their refund I would have replied with something along those lines. But no, they just had to run here and post they had a bad deal with me, but they left out the part where they didnt tell me about it! You are missing the point here.

 

[Wilomn]

OK, one more time......
He paid you for the gecko. You posted the add. This is reasonable.

He wanted a refund from the guy he gave his money to. This is reasonable.

You tell him to deal with ty on the refund. This is not reasonable. His deal was not with ty, it was wity you bobby. Not reasonable.

You, as the seller of the gecko should have been on top of the entire sale, start to finish. This is reasonable.

You were not aware of how the refund was handled. This is not reasonable.

Now do you get it? He should not have had to ask for a full refund. Since you decided not to ship to him, or he decided he did not want the gecko for whatever reason, you bobby, should have made certain that a FULL refund was given.

It was not ty's responsibility as the deal was with you.

Wes Pollock

 

[Bobby Pruett]

OK, one more time......
He paid you for the gecko. You posted the add. This is reasonable.

He wanted a refund from the guy he gave his money to. This is reasonable.

You tell him to deal with ty on the refund. This is not reasonable. His deal was not with ty, it was wity you bobby. Not reasonable.

You, as the seller of the gecko should have been on top of the entire sale, start to finish. This is reasonable.

You were not aware of how the refund was handled. This is not reasonable.

Now do you get it? He should not have had to ask for a full refund. Since you decided not to ship to him, or he decided he did not want the gecko for whatever reason, you bobby, should have made certain that a FULL refund was given.

It was not ty's responsibility as the deal was with you.

Wes Pollock

You must really like to type about things you know nothing about. You can one more time it all you want. A simple call or email would have solved this without any problems.