Bad Guy Bad experience with Shipyourreptiles.com

[ToshaMc]

Curiously Ed yelled Fire in the theater and ducked out.

There is no tracking number to prove his story.

There is no explanation as far as what happened on the sellers end, the receivers end, if SYR was contacted and attempted to find the package or if someone just complained to them at the end and they refunded

If the package got misdirected and SYR did nothing to try to help redirect ok problem there - but I see no evidence of this. If this is a typical misdeliver on behalf of UPS and SYR wasn't even made aware until afterwards - then whose fault is that really?

As far as what it was shipped. One of these options must be checked during processing -- is it possible that the shipper checked the wrong one?

Shipping Method
UPS Next Day Air
UPS 2nd Day Air
UPS 3rd Day Select
UPS Ground

What's the whole story.

 

[Pasodama]

I don't see how SYR can be blamed for a delay that was caused by another entity.
UPS was contracted and entrusted with the care of a package. If UPS did not follow through (be it a delay, damage, or other), it is the fault of UPS (not SYR).
SYR at least refunded (which not everyone, who ships packages, would do ... just see how many Ads state that they are not responsible for errors caused by the shipping Co.). I don't see what else SYR could do.
Thus, a "bad guy" thread (in this case, on SYR) is, IMO, unwarranted.

To go a little further ...

When it comes to delays, several things can cause this.
Which, BTW, Includes shipping to a rural address - where arriving, later in the day, is a good possibility - and shipping co. excludes these areas, from guarantee, of early, in the day, arrival (may want to keep that in mind).

Delays do not occur with only UPS. Delays, also, occur with FedEx, etc.
Plus, other problems, or horror stories, do not occur (or have not occurred) with only UPS.
No matter who you ship with, there is, always, a risk.

With that said, successful shipments far outweigh the unsuccessful. However, of course, it seems that we tend to hear about the bad, rather than the good, far more. This can have the tendency to skew perceptions.

Another thing to keep in mind, should any problems arise, is to contact SYR rather than UPS (if/when SYR is used).
SYR may be able to get more info, from UPS, than the intended recipient &/or actual shipper. This is because the account, that is being used, is theirs and they are a "preferred customer" (and, being such, have another number, that they can call, where they may be able to get more info).

I have used SYR, several times, and have not had any problems.
Only once was there a same day delay (IOW Package should have arrived earlier, in the day, but did not arrive until later the same day)... plus, the package did not take the expected route.
With its not arriving, at around the time expected and with the package going an unexpected route, I contacted SYR (the recipient always received UPS shipments no later than 11 AM &, in this case, here we were in the early aft.).
SYR was more than helpful in contacting UPS, finding out some things, and calling me back (in timely fashion) with the info. Of course, their hands were tied, as well, unless the package did not arrive until the next day. Regardless, I really appreciated their customer care and the bit of info that they could provide me with.

BTW Although later than expected, the package arrived in great condition (that same day) shortly after I contacted SYR.
I also found out (not via SYR) that some changes had occurred, within UPS, in the form of layoffs (or some such?) and, thus, a re-routing was implemented (IOW routes were changed) ... this, I believe, played some part in the delay that day (and explains why the package took an unexpected route).
Should this have turned into a bigger problem (arriving next day or worse) ... and refunds aside ... I would not have placed a direct blame, on SYR, for the internal workings of UPS (which SYR has no control over and, very likely, would have no knowledge of).

 

[Clay Davenport]

Curiously Ed yelled Fire in the theater and ducked out.

There's nothing curious at all about Ed ducking out, it's par for the course with him, his Modus operandi if you will. He makes a statement then when called on it or questioned about it in any way, he disappears and refuses to respond any further.

Come on Ed, man up, grow some balls. You started the thread, now it's time to defend your position.

 

[Bill & Amy]

Come on Ed, man up, grow some balls. You started the thread, now it's time to defend your position.

It will never happen, at most he will pop in with another stupid remark and bail again.

 

[Mooing Tricycle]

It will never happen, at most he will pop in with another stupid remark and bail again.

I think hes just testing the waters. Personally....

He made a false accusation in a sad attempt ( once again ) to stir the pot and place the blame on someone that was undeserving of it. Amazing though, that it always turns around to smack him in the face. Honestly, ive grown tired of the game. its sad and pathetic, really.

This is the kind of problem EVERYONE who ships live animals needs to be aware of. it HAPPENS, and that risk should be noted with every shipment. Is it always detrimental to the animals? no, but it means that people need to watch shipments every step of the way, and be on top of them if anything happens. Dont accept vague answers from the companies you ship with.

Ive used ship your reptiles, as well as have gotten shipments from them, and all of my transactions thus far have been excellent.

I thank them for the service they provide.

 

[MiamiExotics]

Basic info for LACEY ACT compliance is to label the top of the box in readable format, whats in it, and the quantity. Scientific names confuse would be thieves so use those instead of common names. Also besdes having to state whats in it , quanitity, you have to state as well is it live or dead(live harmless reptiles) and so forth. Needs to have an invoice even if its for 0.00$
thats federal law and there is more to it then that.
YOU HAVE TO. PERIOD label whats in it, and more. Not to mention IATA regulations even if its not airlines.

 

[ForkedTung]

Basic info for LACEY ACT compliance is to label the top of the box in readable format, whats in it, and the quantity. Scientific names confuse would be thieves so use those instead of common names. Also besdes having to state whats in it , quanitity, you have to state as well is it live or dead(live harmless reptiles) and so forth. Needs to have an invoice even if its for 0.00$
thats federal law and there is more to it then that.
YOU HAVE TO. PERIOD label whats in it, and more. Not to mention IATA regulations even if its not airlines.

Not to take this thread more off-topic, but seeing as Ed is MIA. It is my understanding that both the scientific and common names are to be displayed on the box in additon to what you've mentioned. That's what I do, although I write it as small as the smallest lettering on the label.

 

[exitree]

I wouldnt even call it approaved. Ship Your Reptiles DOES NOT have permission to ship snakes. A friend of mind is an Overnight Express Supervisor who handles the night shift on express items at the main UPS facility hookd to the MIA airpory, and over a period of nagging and bothering him he still says all POLICIES ARE THE SAME. Snakes are still not allowed to be Shipped through UPS, however SHip You Reptiles is sneaky about how they explain you can by asking you to say it is a "harmless reptile" and to jus drop off>


This jus my advice, if UPS finds out you have shipped a live snake they will have custom fine you and take your snake. Almost happened to me about 2 yrs ago. Through a random inspeaction they discovered my live animal was a snake and flipped. Had a agriculture/customs agent call me...Luckly i was a "naive first timer" so i slipped the loop on that one...

Someone with a SHip Your Reptiles LAbel go to a UPS and say i have a ball python here, please be careful handling. They WILL DENY it....Try it. Just shedding light here...


Pablo Gomez
(Full Name Harold finally got the habit LOL)

UPS is aware of the contracted agreement between UPS and SYR. I had a situation where a couple animals I was supposed to receive were shipped UPS ground. I called and talked to several UPS people and explained the situation I told them there were snakes in the package, and they never did anything, or said that they wouldn't ship it. The only call of concern I got from UPS was when they got a call (I'm assuming it was the scumbag shipper) that said there were live venomous snakes in the package. I explained they were ball pythons and everything was better. Even if they would've sent someone after me for the package containing snakes I'd of been fine since the person who sent the snakes actually sent an empty box instead, but that's another story.

 

[chris allen]

So far, I couldnt be happier with SYR. Ive shipped numerous packages and 1 delay(due to mechanical problems per ups), which the package got delivered in the afternoon. Everything was ok, and SYR refunded asap. I don't see how in any way they can get a bad guy post for something that UPS delayed. I mean if the issue was due to billing, or some type of error on their part, ok, but I don't see such an issue here?

 

[Mike Schultz]

The way i see it, Ed didnt do anything wrong here.

He paid for a service from SYR, did not receive it, and posted a thread here warning others. The fact that he got a refund does not change the fact that the company failed him.

To those saying it may have been UPS's fault and not SYR-
The reason many people use SYR is so that they dont have to deal with the intricacies of shipping. If SYR is going to charge to provide a service of shipping reptiles for you, they should be the ones to blame if things go wrong. If I order a package from Amazon.com and it doesnt arrive, I blame Amazon, not FedEx or whatever shipping company they use.

Thats my 14 cents.

 

[ToshaMc]

The way i see it, Ed didnt do anything wrong here.

He paid for a service from SYR, did not receive it, and posted a thread here warning others. The fact that he got a refund does not change the fact that the company failed him.

To those saying it may have been UPS's fault and not SYR-
The reason many people use SYR is so that they dont have to deal with the intricacies of shipping. If SYR is going to charge to provide a service of shipping reptiles for you, they should be the ones to blame if things go wrong. If I order a package from Amazon.com and it doesnt arrive, I blame Amazon, not FedEx or whatever shipping company they use.

Thats my 14 cents.

Technically no - if this supposed transaction is even real which we have to assume without proof that it is not - SYRs customer is the shipper not Ed.

Second in your scenario - Ed should be blaming the seller not the service he uses.

 

[Mike Schultz]

Technically no - if this supposed transaction is even real which we have to assume without proof that it is not - SYRs customer is the shipper not Ed.

Second in your scenario - Ed should be blaming the seller not the service he uses.

Ed said he recommended to his client that he use SYR for its simplicity. Since SYR ended up giving him the problems, he posted about them.

I guess my amazon.com hypothetical wasn't a very good parallel, but my point remains the same

 

[ForkedTung]

Ed said he recommended to his client that he use SYR for its simplicity. Since SYR ended up giving him the problems, he posted about them.

I guess my amazon.com hypothetical wasn't a very good parallel, but my point remains the same

Mike, This is what happened:
Ed wrote,

At the suggestion of someone else I allowed them to ship Shipyourreptiles.com

If it makes you feel better to have SYR as the [Bad Guy] fine, but as is pointed out here often, the true measure of anyone, is not how they handle things when all is well, but rather how things are handled when things go wrong, they did and SYR handled it perfectly.

 

[Mike Schultz]

Mike, This is what happened:
Ed wrote,
If it makes you feel better to have SYR as the [Bad Guy] fine, but as is pointed out here often, the true measure of anyone, is not how they handle things when all is well, but rather how things are handled when things go wrong, they did and SYR handled it perfectly.

I'm not trying to start any fights here- simply stating my opinion on the matter. And that is that a company whose entire business is shipping reptiles, should pride themselves on shipping reptile perfectly, not in fixing mistakes perfectly. There's very little room for error in shipping live animals and luckily the bearded dragons in question arrived safely despite the problems.

Now I and nobody else here is in any position to speculate on what went on with UPS and SYR, but the only 'facts' of the matter as it was relayed to us is that somebody paid SYR to ship some beardies overnight, and it took 2 days for them to arrive at their final destination. That the money was refunded does shine some good light on the fact that SYR was willing to do what they could to fix the matter, but Ed is entitled to let others know what happened when he chose to use SYR to get something shipped to him.

I guess its his prerogative to label it as a [Bad Guy] thread, instead of perhaps an [Info] thread, when they refunded the money- perhaps in his opinion it is still unacceptable to have had a problem like that in the first place when live animals' lives are at hand.

Again, I don't know Ed or anybody else here really, just wanted to offer my thoughts on some of the matters being debated here.

 

[Mooing Tricycle]

SYR has Zero control on how UPS gets their packages to their respective destinations. Thats the whole point.

 

[Mike Schultz]

SYR has Zero control on how UPS gets their packages to their respective destinations. Thats the whole point.

Then I would not pay them, or recommend anybody else pay them, to ship my reptiles if they have zero control on whether my reptiles get to their destination or not.

 

[Mooing Tricycle]

Then I would not pay them, or recommend anybody else pay them, to ship my reptiles if they have zero control on whether my reptiles get to their destination or not.

Then i suggest you never ship reptiles, as you will not have 100% control over when those animal arrive to their destination!

 

[Mike Schultz]

Then i suggest you never ship reptiles, as you will not have 100% control over when those animal arrive to their destination!

I know you never have 100% control over shipping, but I prefer the healthy medium of "anything other than Zero Control" as SYR was described to have.

 

[Mooing Tricycle]

I know you never have 100% control over shipping, but I prefer the healthy medium of "anything other than Zero Control" as SYR was described to have.

Oi. Enough of that petty bullcrap.

SYR does not do the shipping personally, UPS does. They opened up another venue for people to be able to ship, much like one opening up their own fed ex account.

Why should they be the blame for another companies issues in delivering packages on time? When a delay happens with fedex, when i get a shipment from a friend, i dont blame the friend.....

Your logic, is unsound, and so is Eds.

 

[fearaffect]

Ive never had a problem with SYR and shipping snakes......even the UPS drop off knows I ship snakes.....heck, I've even opened a few boxes to show them!! They see that it is threw SYR and they have no prob.