justin-branam
New member
Short Story:
I placed my order on Feb. 21 for one Ranco bare thermostat (NO wiring required), one Herpstat thermostat, and one bag of perlite. It was confirmed via e-mail on Feb 22 and said it would ship within 1-7 days depending on wiring. I heard nothing for 2 weeks and sent an e-mail asking what the status f my order was with no reply. 2 days later i sent another e-mail asking the same thing and i expressed a little disappointment that i didn’t get a reply. i got a reply to this one claiming my order would be shipped the next day, march 8 via priority mail, and that i would be refunded for the perlite since he didn’t have any in stock (even though orders are claimed to be pulled the same day ordered, which means it took over 2 weeks to tell me this). i asked for a tracking number that same day. i didn’t receive a tracking number or the package after the 3 days it takes for priority so i sent another e-mail, this one clearly expressing my frustration, but i was not rude about it, the afternoon of the 11th. I waited all day on the 12th with no response, so sent him another e-mailing that i was disappointed with his service, and would be canceling my order, etc. etc. (see emails below for more on this). I then got a response only 11 minutes later (and this is at 10:30pm) stating my package was already shipped, and that he would be dropping it off in 30 minutes (that doesn’t add up), and that he would never do business with me again. Now if you read all of that, you will probably like to read the e-mails:
remembering my order was placed and then confirmed on feb 22, we'll start with the second email i sent:
Me on Mar 7 am:
Sent the email below on sunday. it has now been 2 business days and you have not responded (like you state on your website). i also left a phone message yesterday with no return call. i am starting to get a bit flustered with this. please let me know if i need to order from somewhere else as i am in need of the items for my incubator.
Justin
----------original message sent mar. 4, 2007------------------------------
hi,
i am wondering where my order is. i have been waiting for 11 days now since your last e-mail which said 1-7 days depending on wiring, and there was no wiring since i ordered a bare ranco unit (and i don’t think the herpstats have to be wired). i am starting to get a little frustrated that i haven’t heard anything or received my order. please let me know what the status is.
justin
His reply on mar 7 pm:
Hello,
Yes sir we are indeed here. We don’t get a chance to be n the hone much and sorry to say I did not get your email. Your order will be shipping out of here tomorrow vis priority mail. We are out of the perilite so I will be refunding the 9.99.. Thanks for your patience,
-Matt
Lies here about shipping it.
My reply on mar 8:
tracking number?
justin
with no response from matt, my reply on mar. 11, 3pm:
i have now sent you another e-mail which i did not get a reply to. i was simply asking for a tracking number so i could be sure you actually sent out my package when you said you would. please let me know if it has shipped out and please provide me with a tracking or confirmation number (USPS Priority includes this).
justin
with no response after 36 hours, my 2 replies sent this one at 9:35pm:
Okay, I think i have waited long enough for my stuff and since you have no customer service manners, to even tell me if my order has shipped (like i asked in my past two un-answered e-mails), if i don't hear from you with a tracking number by tomorrow, i will be forced to call my credit card company, tell them the situation, and have them cancel the payment to you. I don't know what has happened with your service, but i came to you because you used to have a good rep. but after more research that has obviously changed. you really need to start being a little more respectful to your clients, or you will end up losing business from more than a few people. I will be sending a carbon copy to a third party to verify this e-mail was sent.
Sincerely,
Justin Branam
________________________
and this one at 9:44pm
Since i forgot to mention in my other e-mail, if my order has not shipped yet (as of 12 March 2007), consider this my notification to you, to cancel my order. If i do receive the package with a ship date later than 12 March 2007, i will be sending it back pending a full refund on both the item total as well as shipping and return shipping.
Justin
then his reply to my emails at 9:46pm (only 2 minutes after my second email):
Hello Justin,
Thanks for your email. You emailing me stating I do not have a good rep is not the way to get attention, neither is stating you will commit fraud and reverse the charges on your card.. Now, I haven’t been ignoring your emails or anything I have been pretty busy and I also had my right eye damaged by a dog. Your order will have a tracking number in the next 5 minutes. Please pass this aling to your buddy as well.. Good day sir!
-matt
and this one at 9:56pm
Allow me to direct you to our TOS
http://www.mgreptiles.com/Terms.html
Your order has indeed shipped. It will be dropped off in a night box in the next 30 minutes. Label and tracking on file with paypal and I shipped to your confirmed address so that basically means no refunds! Have a good one and please don’t email us anymore as your business is no longer wanted!
Now let’s look specifically at these last 2 e-mails:
WOW! funny how that works. Doesn’t reply to 2 other e-mails, but when i send him those at 10pm look what i get only 2 minutes later:
His reply to my first e-mail:
Hello Justin,
Thanks for your email. You emailing me stating I do not have a good rep is not the way to get attention, neither is stating you will commit fraud and reverse the charges on your card.. Now, I haven’t been ignoring your emails or anything I have been pretty busy and I also had my right eye damaged by a dog. Your order will have a tracking number in the next 5 minutes. Please pass this aling to your buddy as well.. Good day sir!
-matt
actually this was the way to get his attention. seemed like the only way in fact.
First i in no means would be committing fraud. what a joke (really, i laughed when i read this). if you pay for something and you don’t get it, that’s what you do. call the CC company and ask them to stop/reverse charges. In fact i believe fraud could be defined as stating you have shipped a package, and then not shipping it.
second, if he had his eye damaged, a simple e-mail to all pending orders is not too much to ask. would surely keep him from being hassled by pending customers.
third, so even though my order was supposedly shipped within 1-7 days from feb 22, again last thursday, mar. 8, it is now going to be shipped in the next 5 minutes?? so thats twice it should have gone out, but now he claims to be sending it yet again.
Now let’s look at his second email:
Allow me to direct you to our TOS
http://www.mgreptiles.com/Terms.html
Your order has indeed shipped. It will be dropped off in a night box in the next 30 minutes. Label and tracking on file with paypal and I shipped to your confirmed address so that basically means no refunds! Have a good one and please don’t email us anymore as your business is no longer wanted!
First, I find it hard to comprehend how my order has already been shipped, yet he will be dropping it off in the next 30 minutes.
Second, so ill assume what he meant is that it hasn’t shipped yet, but is on his way to do so. That's funny because i clearly remember stating that if he hasn’t shipped it yet, to cancel my order. seems silly to make a special trip to the post office drop box at 11pm to ship a cancelled order.
Third, In fact i did read his TOS which clearly state that the items i ordered can be returned (less a ridiculous 35% re-stocking fee), yet he states in the e-mail "that basically means no refunds!". The TOS also state orders on flexwatt and thermostat can take up to 7 days. why wasnt i notified when it has obviously taken much longer than that.
Fourth, he tells me my business is no longer wanted. I guess he didn’t understand that i wouldn’t be ordering from him ever again. Darn, i guess ill have to go somewhere else!
So far i received the tracking number through paypal the night of the 12th, but i checked it and all it has said up until today (mar 15), is Electronic Shipping Info Received (which doesnt mean it has actually been shipped). I have no idea if he actually sent it this time, or if he just lied about it again. Ill update if i ever receive the package.
Signed: Justin Branam
I placed my order on Feb. 21 for one Ranco bare thermostat (NO wiring required), one Herpstat thermostat, and one bag of perlite. It was confirmed via e-mail on Feb 22 and said it would ship within 1-7 days depending on wiring. I heard nothing for 2 weeks and sent an e-mail asking what the status f my order was with no reply. 2 days later i sent another e-mail asking the same thing and i expressed a little disappointment that i didn’t get a reply. i got a reply to this one claiming my order would be shipped the next day, march 8 via priority mail, and that i would be refunded for the perlite since he didn’t have any in stock (even though orders are claimed to be pulled the same day ordered, which means it took over 2 weeks to tell me this). i asked for a tracking number that same day. i didn’t receive a tracking number or the package after the 3 days it takes for priority so i sent another e-mail, this one clearly expressing my frustration, but i was not rude about it, the afternoon of the 11th. I waited all day on the 12th with no response, so sent him another e-mailing that i was disappointed with his service, and would be canceling my order, etc. etc. (see emails below for more on this). I then got a response only 11 minutes later (and this is at 10:30pm) stating my package was already shipped, and that he would be dropping it off in 30 minutes (that doesn’t add up), and that he would never do business with me again. Now if you read all of that, you will probably like to read the e-mails:
remembering my order was placed and then confirmed on feb 22, we'll start with the second email i sent:
Me on Mar 7 am:
Sent the email below on sunday. it has now been 2 business days and you have not responded (like you state on your website). i also left a phone message yesterday with no return call. i am starting to get a bit flustered with this. please let me know if i need to order from somewhere else as i am in need of the items for my incubator.
Justin
----------original message sent mar. 4, 2007------------------------------
hi,
i am wondering where my order is. i have been waiting for 11 days now since your last e-mail which said 1-7 days depending on wiring, and there was no wiring since i ordered a bare ranco unit (and i don’t think the herpstats have to be wired). i am starting to get a little frustrated that i haven’t heard anything or received my order. please let me know what the status is.
justin
His reply on mar 7 pm:
Hello,
Yes sir we are indeed here. We don’t get a chance to be n the hone much and sorry to say I did not get your email. Your order will be shipping out of here tomorrow vis priority mail. We are out of the perilite so I will be refunding the 9.99.. Thanks for your patience,
-Matt
Lies here about shipping it.
My reply on mar 8:
tracking number?
justin
with no response from matt, my reply on mar. 11, 3pm:
i have now sent you another e-mail which i did not get a reply to. i was simply asking for a tracking number so i could be sure you actually sent out my package when you said you would. please let me know if it has shipped out and please provide me with a tracking or confirmation number (USPS Priority includes this).
justin
with no response after 36 hours, my 2 replies sent this one at 9:35pm:
Okay, I think i have waited long enough for my stuff and since you have no customer service manners, to even tell me if my order has shipped (like i asked in my past two un-answered e-mails), if i don't hear from you with a tracking number by tomorrow, i will be forced to call my credit card company, tell them the situation, and have them cancel the payment to you. I don't know what has happened with your service, but i came to you because you used to have a good rep. but after more research that has obviously changed. you really need to start being a little more respectful to your clients, or you will end up losing business from more than a few people. I will be sending a carbon copy to a third party to verify this e-mail was sent.
Sincerely,
Justin Branam
________________________
and this one at 9:44pm
Since i forgot to mention in my other e-mail, if my order has not shipped yet (as of 12 March 2007), consider this my notification to you, to cancel my order. If i do receive the package with a ship date later than 12 March 2007, i will be sending it back pending a full refund on both the item total as well as shipping and return shipping.
Justin
then his reply to my emails at 9:46pm (only 2 minutes after my second email):
Hello Justin,
Thanks for your email. You emailing me stating I do not have a good rep is not the way to get attention, neither is stating you will commit fraud and reverse the charges on your card.. Now, I haven’t been ignoring your emails or anything I have been pretty busy and I also had my right eye damaged by a dog. Your order will have a tracking number in the next 5 minutes. Please pass this aling to your buddy as well.. Good day sir!
-matt
and this one at 9:56pm
Allow me to direct you to our TOS
http://www.mgreptiles.com/Terms.html
Your order has indeed shipped. It will be dropped off in a night box in the next 30 minutes. Label and tracking on file with paypal and I shipped to your confirmed address so that basically means no refunds! Have a good one and please don’t email us anymore as your business is no longer wanted!
Now let’s look specifically at these last 2 e-mails:
WOW! funny how that works. Doesn’t reply to 2 other e-mails, but when i send him those at 10pm look what i get only 2 minutes later:
His reply to my first e-mail:
Hello Justin,
Thanks for your email. You emailing me stating I do not have a good rep is not the way to get attention, neither is stating you will commit fraud and reverse the charges on your card.. Now, I haven’t been ignoring your emails or anything I have been pretty busy and I also had my right eye damaged by a dog. Your order will have a tracking number in the next 5 minutes. Please pass this aling to your buddy as well.. Good day sir!
-matt
actually this was the way to get his attention. seemed like the only way in fact.
First i in no means would be committing fraud. what a joke (really, i laughed when i read this). if you pay for something and you don’t get it, that’s what you do. call the CC company and ask them to stop/reverse charges. In fact i believe fraud could be defined as stating you have shipped a package, and then not shipping it.
second, if he had his eye damaged, a simple e-mail to all pending orders is not too much to ask. would surely keep him from being hassled by pending customers.
third, so even though my order was supposedly shipped within 1-7 days from feb 22, again last thursday, mar. 8, it is now going to be shipped in the next 5 minutes?? so thats twice it should have gone out, but now he claims to be sending it yet again.
Now let’s look at his second email:
Allow me to direct you to our TOS
http://www.mgreptiles.com/Terms.html
Your order has indeed shipped. It will be dropped off in a night box in the next 30 minutes. Label and tracking on file with paypal and I shipped to your confirmed address so that basically means no refunds! Have a good one and please don’t email us anymore as your business is no longer wanted!
First, I find it hard to comprehend how my order has already been shipped, yet he will be dropping it off in the next 30 minutes.
Second, so ill assume what he meant is that it hasn’t shipped yet, but is on his way to do so. That's funny because i clearly remember stating that if he hasn’t shipped it yet, to cancel my order. seems silly to make a special trip to the post office drop box at 11pm to ship a cancelled order.
Third, In fact i did read his TOS which clearly state that the items i ordered can be returned (less a ridiculous 35% re-stocking fee), yet he states in the e-mail "that basically means no refunds!". The TOS also state orders on flexwatt and thermostat can take up to 7 days. why wasnt i notified when it has obviously taken much longer than that.
Fourth, he tells me my business is no longer wanted. I guess he didn’t understand that i wouldn’t be ordering from him ever again. Darn, i guess ill have to go somewhere else!
So far i received the tracking number through paypal the night of the 12th, but i checked it and all it has said up until today (mar 15), is Electronic Shipping Info Received (which doesnt mean it has actually been shipped). I have no idea if he actually sent it this time, or if he just lied about it again. Ill update if i ever receive the package.
Signed: Justin Branam
.
I don't know if that really matters to you or not but I thought you could use the info. Best of luck to you,
