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Bad Guy: Joe Hoegeman- Wild Inside

C

CheriS

No furry helpless bunny
Joined
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Messages
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Location
Sarasota, FLorida
This is the company and owner that is selling the Active UV Heat bulbs @ this URL http://www.uvheat.com/ActiveUVHeat.html

On 2/21/03 I ordered two bulbs the cost was $89.98 plus $7 for shipping, on 2/22/03 I got a confirmation of my order and it was charged to VISA

From: "Joseph Hoegeman" <[email protected]>
To: "Cheri Smith" <[email protected]>
Sent: Saturday, February 22, 2003 12:38 AM
Subject: Metamorph Enterprises Customer Receipt/Purchase Confirmation
> Thank you for your business.
> Visit us at Wild-Inside again
>
> ========= GENERAL INFORMATION =========
>
> Merchant : Metamorph Enterprises
> Date/Time : 21-Feb-2003 09:38:19 PM
>
> ========= ORDER INFORMATION =========
> Invoice : 10002624
> Description : <PRE>
> Online purchase from Metamorph Enterprises:
> subtotal: 89.98
> tax: 0.00
> shipping: 7.00
> total: 96.98
> Amount : 96.98 (USD)
> Payment Method : Visa
> </PRE>
I have emailed him since in March and April with no response checking on the order.

From: "Cheri" <[email protected]>
To: "Joseph Hoegeman" <[email protected]>
References: <[email protected]>
Subject: Re: Metamorph Enterprises Customer Receipt/Purchase Confirmation
Date: Fri, 14 Mar 2003 11:20:38 -0500

Just checking on my order since I had not received them yet, can you let me know what the status is?
Cheri

I also attached the original order so there was a reference.

To date I have had no response on any emails but my original order confirmation, I don't mind that it may take some time, but it does bother me that I can not even get a response to my inquires checking about them two months later. Its a VISA charge so I can challenge it, but I would like to get the product.

Just a heads up if you need a product they carry, don't depend on promptness or response to inquiries. At this point I don't even know if they are processing the order or just taking money from people.
 
Just A Question

Did they charge your Visa? IF so your what ever company you have your Visa through should be able to help you, and if it was like mine and is just a visa debit card you can talk to your bank and they will help you out.

Thanks
 
Hi Cheri,
See if you cant call them. I have ordered a lot of bulbs from them in the past, and yes, they always take forever to get to me. However, I learned that if you keep calling them and bugging them, they get to you faster--LOL.
I have to say, I've tried most of the different uv/heat bulbs out there--all of them have burnout issues (zoomed is the best with replacements)--but the ones that I get from Wild inside, consistantly last longer than the other ones.
Good luck.
dana
 
We've tried several too, I have not tried Big Apple yet, but so far we like the Active VU heat ones best too. We just replace one that was 14 months old and still had a UVB output. The Zoomed's we also seem to have a quick burnout rate with . Three we bought at the same time only worked for 2-3 months, strange as they were still putting out UVB, the bulbs just went dark. We have other ZooMeds that have been on for 6-8 months and are still good. They did replace the one that went out.

I will try and give them a call and see what is going on, ever get a reason why they are taking so long? Like I said, I don't mind the time but I would like to hear something.

My main concern is that others that need replacements not depend on these to come in timely and should make other arrangements for thier animals or order way in advance, I keep 3 extra now on hand. Locally these blubs cost $87-$97 and it kills me to have to pay that when I can order them online for $44 or get them at Daytona 3 for $100.
 
You are the most patient people alive!

I know the price is great, but the price must be available from some other seller that doesn't leave you in the dark (pun intended) for 7 weeks. That's just ridiculous.

You should be able to contact the manufacturer and ask for a list of distributors. If you explain the situation, I'm sure someone else would meet the price and manage to actually ship them to you.
 
I think the problem is that they do not have any distributors. If you want that specific bulb, it is through them. It used to be that they were the only people that had the uvheat bulb.
As far as the delays--they've told me several things--part of it has to do with the parts to make the bulb. But I think 6 weeks is the quickest I ever expect to get the bulbs from them, LOL.
Dana
 
Well, in all fairness to them, I did finally receive a response today this is what it said
Hi I didnt receive the invoice via my email but obviously it exists I will apply to get it and email you back, thanks for your patience Joe
Click to expand...

No comment on the other emails I sent inquiring and no response
 
4/25 I contacted them again via email inquiry since the product still had not arrived. A few days later he called me and wanted to know what I had ordered as they could not locate it.

FINALLY, Friday May 2, 2003 the two bulbs arrived, so I have the order now.

These bulbs are really very good, just make sure you order them 3-4 months before you need them!
 
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