Bad Guy Bad Shipper Martha Garcia aka dovelett15 Baby Elongate Tortoise

[imabirdmom]

#1
dovelett15
Registered User

Join Date: Apr 2015
Location: Burbank, California
Posts: 5
Name : martha garcia
dovelett15 is an unknown quantity at this point
Trader Rating: (0)

Buyer beware. Purchased 2 of this "breeders" baby Elongated Tortoises listed on Fauna on Monday after exchanging several messages. Babies were shipped out yesterday for delivery today. Came in uninsulated cardboard box measuring 6x6x6 in a Gladware disposable container that she split into half with a piece of cardboard. Container was slightly longer than box so could not lay flat. Baby in "upper" compartment flipped over and did not survive. Buyer shipped them in wet cocofiber without heat in an uninsulated box to Seattle WA where overnight temps were 43 degrees. Surviving baby is lethargic but alive so far. Seller did refund half the purchase price after I filed with Paypal but so far has admitted no fault and apparently no remorse. Am filing a complaint with Ship Your Reptiles since that is the service she shipped through.

 

[stolenheron]

if the buy did indeed use SYR, then that packing job violates SYR's shipping guidelines (must have insulated box, heatpacks at certain temps, etc etc).

 

[Pasodama]

The good thing is that the seller, at least, refunded you for the baby that passed away.
Sad that the baby passed away though. Especially since it could have been an avoidable situation.

The bad thing is her packing method for shipping. Certainly dropped the ball, there, and should really learn, and implement, the proper method of packing for shipment.

If notified, SYR will, very likely, take some sort of action. It does not please them when someone does not follow the proper packing procedures.

 

[imabirdmom]

SYR called me after I send them pictures of the shipment to assure me that they will be in contact with the seller and that the shipment is in clear violation of safe practices. Buyer did refund but never even offered an apology nor show any remorse for how it turned out. Said she's shipped like this many times and it's always turned out ok. NOT OK!

 

[imabirdmom]

Here are screen shots of my text conversations with Martha

At no point does she say she feels bad or that she's sorry other than sorry we are disappointed. Yes we are disappointed and heartsick of this. It did NOT have to turn out like this.

 

[imabirdmom]

Texts continued

And more

 

[imabirdmom]

More text from shipment day

Almost the last one

 

[imabirdmom]

Last message from that day

Sorry this was so long but I was just so ticked off when she refused to take responsibility.

 

[Guy Castro]

Nothing like saving a couple bucks and risking the health of an animal,while having your head up your arse with your shipping practices!

 

[imabirdmom]

Finally got a picture of the head wound from the holes in the container

This is the gouge in the top of the head of the surviving baby. Poor kid. She is doing ok though. She had a bath today and drank a lot and finally poo'd. She's showing more interest in her food today too so that's good.

 

[dovelett15]

Hello Kathy,

Life is a learning curve at least I hope for most, such as myself. I do agree of the necessity to properly ship to help avoid any tragic events for occurring as previously stated. In the future pics. will be posted of shipping box/materials. As with my other customer's I offer to you aftercare advice. The best way to reach me is through my contact number which you have as my work schedule does not allow for quick accessibility to a computer.

Best regards,
Martha aka dovelett

 

[TheLittleHeathen]

Poor babies. =( I agree 100%: there is absolutely no excuse as to why those torts were shipped the way that they were. Without heat packs and proper packing to ensure that the animals won't move around, you're asking for trouble. And in wet Coco Fiber on top of that. I also find it very insensitive for the seller to not apologize at all. This could have very easily been prevented had she gone the extra mile and packed the torts properly.

I hope your other baby is doing alright. Refunds don't take the pain out of losing one of them, but I'm glad you got it. I'm so very sorry for what happened. =(

 

[imabirdmom]

Thank you. So far she's doing ok. Starting to eat a little but pretty quiet compared to my baby Hermanns. See it's not just me seeing that she NEVER said sorry or expressed a single iota of sorrow for the baby that died. I know she's making nice in the other thread offering help and acting like she just didn't know but from here out will ship correctly but she used SYR's site. They have EVERYTHING you need to know about how to pack and ship right there on their page. They are clear in what they expect from their shippers. She knew. She cheaped out and because she's got by with it in the past she was ok with it. I don't believe she's sorry now except that everyone knows. Breeders like that need to not be in the business. We were crushed.

 

[neilg]

RIP! what an awful month of shipments to you, between Martha's Elongateds and new Kevin's

i take it that Kevin did NOT use SYR?

and Martha DID use SYR? (if so, what's the sense in using SYR yet not following their packaging guidelines.. just to get their discount?)

 

[JCCS]

Neil here really has it out for SYR, either because he didn't like getting shut down on his worthless thread about them or more probably, because he has some form of relationship with reptiles express.

 

[neilg]

inquiring mind wants to know.