And it's that description of how the site acted, and how things went down, that should be enough to show anyone that it was not the result of an attack on their website. A few people have also already stated that this exact same thing happened and was likely caused by either 1. Their servers/code/entire site being so terrible that it couldn't handle the influx of traffic for the auction. or 2. That it was purposely pulled so they could re-list and hopefully get a better price than what it was going to go for.
According to them, many other auctions have gone through just fine. So why would it only be a certain few(mainly high dollar snakes going for not nearly the profit margin they had pulled on other auctions) that this happened to?
Their explanation, and lack of willingness to provide proof of anything they claim to anyone, including their actual customers that have put money toward their site, should be more than enough to sway anyone from participating in the funding of a business that doesn't seem to want any sort of transparency.
And yes, actual customers have asked questions, and the second they did they were called liars and/or haters and banned.