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Bad Guy Beeger Boxes

Call your accountant, see if you can just give Chad the cage as advertising (and maybe deduct it).
Whether you can see it now or not, that particular cage IS advertising; it is up to you as to whether it is good or bad advertising.
 
There is more than one unsatisfied customer here and there is sufficient reason to believe that those unhappy customers are justified.

If Chad wants a refund, then he is entitled to an immediate refund. As has been stated, if you have time to do shows just this previous weekend (even when "deathly ill" just a short time before and without internet, blah blah blah), then you should have time to attend to those customers who have already PAID you for product promised for delivery multiple times.

Nick A. nailed it in one sentence, "Do you and Ross ever speak with one another?" One makes promises he can't keep, the other keeps the wolves at bay with excuses and feigned ignorance.

I have no dog in this fight, but I know at this point I would opt for a refund and not keep waiting around for an enclosure I needed and that may or may not be what I paid for, given the fact it took a negative BOI thread to even elicit a response.
 
Thank you for this post. I was looking into Beeger Boxes for my next 2 racks... Definitely not gonna use them now. I would just file the chargeback and not even think twice about it. Soooo many other cage suppliers who will bend over backwards to make you happy and deliver on agreed upon time. Time to start talking to them instead. Well Beeger Boxes this post and your poor response of excuses and attitude has made you lose my business. Thanks again OP for bringing this to light. I will take my money elsewhere.
 
Thanks for the support, I am just doing a charge back.Im going to try a bigger more reputable cage manufacturer this time . Hopefully my next review is how awesome my cage is :)
 
Just saw this pop up in my newsfeed. Apparently they have money to buy new animals, an internet connection good enough to show them off on Facebook and time to build cages for their own personal use. Why can't their customers who are waiting on a resolution get refunds, communication or cages?
 

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Anyone can make a mistake it's how we respond to it that matters. It's obvious that the wrong expectations are being set and possibly there are quality control issues, too. I hope this business will rethink the current procedures, make good on any outstanding mistakes, and not repeat them going forward. Not responding to this inquiry with a plan to make good on this is a big mistake IMO
 
With no shipping number still, and absolutely terrible customer service, I think Chad should definitely get his money back at this point in time.
If these being custom made is the issue, then they need to just be put on the site as already made (since I'm sure no one is willing to send them for advertising purposes; though that would be the more eloquent solution).

Those of us who have had good experiences (yet the same issue with shipping speed) can only be left disappointed by this whole debacle. I, personally, will not be a return customer. It's a shame because up until now, I had highly praised and suggested Beeger Boxes to anyone who would listen.
These cages are pretty good quality, but not unique by any sense. The market is vast, and with shipping times not meeting expectations, it's unfortunately not worth recommending anymore. Good customer service is an absolute must during these times, especially being that the market is very competitive.
Regardless, Chad wouldnt know how the cages match up because he simply hasn't recieved his product when promised.

Posting on Facebook instead of addressing him makes it really look like he's being blown off. This whole thing is, again, truly disappointing. I wish they would simply refund you and make this right, Chad. Since that doesn't seem to be coming to fruition, I hope that chargeback works. Do show the credit card company this whole thread.
 
She's said she's been deathly sick but she's also been on facebook often and recently expos.. so she has the time to do that but not the time to answer customers of her husbands who have been waiting a ridiculous amount of time now..
 
Snake-Queen said:
I will confirm that there was no internet access at the show Debbie was vending in Charlotte.
Click to expand...

With the ease of smartphone and Wi-Fi hotspot devices, not having an Internet connection provided at a show isn't really an excuse.
Especially when you are dealing with customers waiting on you to respond.
 
Dravorak said:
With the ease of smartphone and Wi-Fi hotspot devices, not having an Internet connection provided at a show isn't really an excuse.
Especially when you are dealing with customers waiting on you to respond.
Click to expand...

There was no wifi and the building we were in did not allow cellular connection on a steady basis.

The show was very busy, making going outside to check your phone impossible and impractical.

Consider this ... Ross is the one who should be contacted about caging, not Debbie.
 
Snake-Queen said:
There was no wifi and the building we were in did not allow cellular connection on a steady basis.

The show was very busy, making going outside to check your phone impossible and impractical.

Consider this ... Ross is the one who should be contacted about caging, not Debbie.
Click to expand...

We are not talking about a weekend only, the caging was weeks late. The thread is titled "Beeger Boxes". Debbie inserted herself into the mix. Ross so far has not. I realize that these may be your friends, but you are keeping this thread at the top with info that is not helping their case at all.
 
Snake-Queen said:
Consider this ... Ross is the one who should be contacted about caging, not Debbie.
Click to expand...

The burden in my opinion is on the seller to contact the buyer, not the other way around. The buyer has completed his obligation by paying. Two deadlines were given and not honored. The buyer should not have to spend time chasing after these cages.
 
Dravorak said:
With the ease of smartphone and Wi-Fi hotspot devices, not having an Internet connection provided at a show isn't really an excuse.
Especially when you are dealing with customers waiting on you to respond.
Click to expand...

I'm not saying that the lack of contact is ok at all. Especially when it's more than a weekend. But this statement isn't totally fair. I have no cell phone (I know, people can't understand that). I don't use the internet when I'm away from home. I do let people that I'm working with know that though and post it on my page that I will be unavailable for so many days.

I'm really hoping Debby and Ross do the right thing and can work things out with the customers. Being late is one thing. We see that with cage/rack companies a lot. But they need to be in constant contact with people who have orders in. If it were me, I would just issue refunds and apologize for everything and try to find ways to make sure it doesn't happen again.
 
David Scarboro said:
We are not talking about a weekend only, the caging was weeks late. The thread is titled "Beeger Boxes". Debbie inserted herself into the mix. Ross so far has not. I realize that these may be your friends, but you are keeping this thread at the top with info that is not helping their case at all.
Click to expand...

Debbie did not, the OP contacted her hoping for info on her husband's business. All I was trying to say is that it is Ross' burden to contact his customers. The OP needs to call Ross and talk to him, not Debbie ... she deals with the animals, not the cage/rack making.

We are fellow vendors, who are friendly ... not best buddies.

I am also not defending Ross' lack of contact with his customer ... that is not professional.

Lucille said:
The burden in my opinion is on the seller to contact the buyer, not the other way around. The buyer has completed his obligation by paying. Two deadlines were given and not honored. The buyer should not have to spend time chasing after these cages.
Click to expand...

Correct, the seller being Ross of Beeger Boxes, not Debbie of Jungle Jewels.
 
Why does her phone message say beeger boxes? Why does she post on behalf of beeger boxes, why is her email on the web page for contacting? Debby is a part of that business, she is the one who took my money, and sent my reciept.If she doesn't want involved and be held liable for beeger boxes she needs to remove herself from the everything I just listed.
 
grimmassjenkins said:
Why does her phone message say beeger boxes? Why does she post on behalf of beeger boxes, why is her email on the web page for contacting? Debby is a part of that business, she is the one who took my money, and sent my reciept.If she doesn't want involved and be held liable for beeger boxes she needs to remove herself from the everything I just listed.
Click to expand...

This is something I did not know. We are fellow vendors and are friendly ...

My best advice is to start charge back procedures if lines of communication have stopped.
 
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