I had a 7' Retic. (said dwarf 7 yrs old) i purchased from a Sara and Michael Clark. They had auctions running on Retile Auction. A friend asked me to just check out the site. I had been looking for weeks off and on for another Retic.
I had emailed the seller after a few pictures and some info. was sent to me about the snake, and i wanted to purchase it.
I paid Fedex! After which Sara wrote me and said they wanted a gas charge at Fedex and she was sending the snake UPS. I said not UPS they run late here. If this snake came Fedex as i paid for the delivery would have been at 10:30am. I recieved an email AFTER the snake was at the UPS drop, under her private business name. Pure Romance!From: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Fri, 20 Jun 2008 21:04:19 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
Im going to call animal control in the morning....And tell them how I shipped it and where I shipped it from...Like I said thats not my box!!....So you are saying they have tapes you can see publicly?...Good because I want you to see that is not what I shipped him in...I have not recieved any calls from them at all and obviosly they tampered with my box because the one you got is not mine! Thanks for letting me know and for the pictures I will hand over to animal control tomorrow!
This snake arrived after she dropped it off at UPS btw and then emailed me after the fact and insured me in an email not to worry they always use UPS for her Pure Romance business to ship snakes, that he would be fine.
I asked in an email for cool packs we are running in the 90's in Fl. And to please mark the box Perishable etc.
UPS always arrives usually at 6:00pm at my home. They dropped off the snake at 5:55pm.
Does not matter much i guess, i took the box which was very very warm to the feel, and my roomate and i opened it quickly, the snake was packed in a SMALL box, inside a childs (appeared to be) pillow case, inside a plastic bag tied shutwith no air!!!!
I am here to tell my story and show emails. I took pictures of the snake dead within minutes and sent them to her. Dead Retic. box, (she claims her box was white) and a thick plastic bag!
I contacted animal services the next day and they came out to take pictures, and the body along with a report. I have a simple copy of the pick-up of the dead snake from Animal Services.
Sara or her husband, not sure which has emailed me and said instead of running around why don't i just ask for a refund! I did!!!!!
I emailed them and asked them to call me. She did finally, she would not let me speak to her husband. She said UPS killed her snake. Wrong box she says (she claimed it was the wrong snake at first as well, it is not) and the police are going to be called, i tried to help her because she thought the drop off UPS had tampered with the package, i asked her to go in the drop off and see if there are cameras (maybe people are recorded on tape at these places i don't know) etc. and she asked if she should contact police, i said what ever you think happened, do it. She emailed me saying the police will contact me or my police Dept. Nothing!
Now they refuse my emails and one last call i made to their home.
I gave them every proof they needed. I told them i was very sad this has happened to the snake and me as i am Retic. keeper and lover very much, many people know this.
Still Paypal today said all they have to do (Sara or Mike) is click a button and i get my refund, they also suggested going to my cc company which i have with all the emails, and animal Services was kind enough to fax a report to my bank, while i wrote up a report about what has happened.
This is first a sad story. Second i am not here to be slammed. I am here to let others know this has happened. Sara tells me they sell reptiles weekly and they seem to be on Reptile Auctions as that is where i seen more reptiles sold and for sale by them.
I am stunned, sad and livid. If she has a problem with UPS, i should have been refunded by now. This was no wrong doing on my part. The snake has suffocated!
I have pretty graphic pictures of a dead snake imo. And countless emails with them saying it's ok. The snake will arrive fine.
Here is one email. I had already paid for Fedex delivery, and shipping cost. Then she decided to go to UPS. Sara and Michael deny wrong doing. UPS said the box was fine all through the trip. No mishap.
Thanks to all who understand my loss.
rom: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Mon, 16 Jun 2008 14:53:27 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
Hi,
Alright then we are all set on an argreement..I will send you a paypal invoice and as long as its paid i will ship him out thursday afternoon for a fri delievery!!! thanks!
----- Original Message ----
From: pamela <[email protected]>
To: Michael Clark <[email protected]>
Sent: Monday, June 16, 2008 5:46:06 PM
Subject: Re: Your Retic.
Yes! I just ordered a T-65 Animal Plastics cage for him today.
I would love to have him shipped for Friday morning, so i can stack a few Vision cages around and make room.
Let me know what to do next.
Thank you Pamela.
Or if you would like to call about the sale... (321)952-9477
---------- Original Message ----------------------------------
From: Michael Clark < [email protected]>
Date: Mon, 16 Jun 2008 11:01:22 -0700 (PDT)
>Hi,
>Yes he is still available at the moment. I have another guy who wants him but he has given me no money! And technically you were interested b4 him...That cage is fine!! The cage I have him in at the momment is 4' x 2' x2' b/c we r rearranging the reptile room!! And he seems fine in that!!....You want him shipped to be there thursday or shipped thursday for friday?......
>
>
>
>----- Original Message ----
>From: pamela <[email protected] >
>To: Michael Clark < [email protected]>
>Sent: Monday, June 16, 2008 1:53:02 PM
>Subject: Re: Your Retic.
>
>
>Hi and thanks for the pictures. Caging is a problem at this time.
>I have a few reptile tubs, but they may not be wide enough. I don't want to cramp him for a time.
>
>May i ask what size cage he is used to. I do have a 5'Lx3'x2'h for now. Everyone says this will hold him fine for a few weeks. But he will have to come out.
>
>If he is still up for sale can i get him for a Thursday morning ship to my home?
>
>I need to hit Home Depot etc. To look around for now. My Vision i thought would work is a tad too small for him my roomate and i decided.
>
>Thanks Pamela.
>
>
>---------- Original Message ----------------------------------
>From: Michael Clark < [email protected]>
>Date: Sun, 15 Jun 2008 15:55:05 -0700 (PDT)
>
>>Hi Pamela,
>>I do not need to sell him on reptile auction I will sell him outright. I ship Fedex overnight...but if you have an account for shipping somewhere you can set up shipping if you would like. Otherwise I need your zipcode to tell you how much shipping would be. My husbands bottom price on the retic is $125+ shipping....He eats f/t jumbo rats... never misses a feeding. Let me know if you want him and I will take him off reptile auctions.....and we can do a mutual agreement through email....I do have paypal also.....let me know what you think...
>>PS. You seen pics on reptile auction or do u need some?
>>Thanks Again,
>>Sara and Michael Clark
>>
>>
>>
>>----- Original Message ----
>>From: pamela < [email protected]>
>>To: [email protected]
>>Sent: Sunday, June 15, 2008 4:25:39 PM
>>Subject: Your Retic.
>>
>>Hi. My name is Pamela. I do not have an account on Retile auctions, but a friend told me about a male dwarf Retic. you want to trade or sell.
>>
>>I keep 6 Retics. No femle to breed him with, but the love of the hobby has let me looking at him. I may get a Dwarf female down the line...
>>
>>He is beautiful. I have a 10' male dwarf, amoung others.
>>
>>I take very good care of all my snakes.
>>
>>I have no trades but hope you would offer me up a good price on him.
>>
>>I have a large female Ball Python left before i got only into Retics. Sold off a 6' male Dum.
>>
>>But i love the look of that snake, and i have the room.
>>
>>Let me know
>>
>>Thank you.
>>Pamela
>>
>>
>>______________ ______________ ______________ ______________
From: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Sat, 21 Jun 2008 14:01:30 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
I have started a case with the police. They will be contacting you or your police department, I'm not sure which!
----- Original Message ----
From: pamela <[email protected]>
To: Michael Clark <[email protected]>
Sent: Saturday, June 21, 2008 2:15:01 PM
Subject: Re: Your Retic.
UPS runs late, period, it's FAR too hot to run in a truck until 6:00pm for a reptile without cool packs. I never once said anyone was stupid, i don't like that word. I do want my money back, yes of course! I bought a dead snake. Sara and i agreed on this last night, the snake has arrived DOA.
Think about this. Please. You say you ship UPS before and never had a problem. I talked with UPS today, they are not going to kill an animal, every move made in the facilities is recorded via camera feed.
The box would have had a stamp UPS if they had to put anything on it to make it more sturdy. There is not one stamp from UPS. And they would have contacted the dealer if a problem came about, which it did not. Did you call them too?
This is not an argument. This is reality. I lived it. The horror of opening your animal and it's dead. Me, never living this nightmare before... i am shocked. I spent over $1,000 including the animal to have it set up when my AP cage arrives.
Sure i want a refund, or even another animal if you can't do a refund, i'm willing to work with this somehow, (but it has to be an animal that is worth the Retic. and fits in my collection) that would have cool packs and be shipped Fedex, with proper breathing.
To not become enemies but work this out is very important to me.
I'm not the kind of person to name call or slam a person due to an accident. I only know i had the arrival the way i explained.
If we can reach an agreement this would be fine. My money back is important. But i honestly think there was a mistake with the shipping of this animal. I don't nor can i play games. This is my money, my snake, my life. It happened to me, what would you have done? Honestly. You can't do anything but contact the seller and let them know what has happened.
This i have done. I followed protocal here.
My email to you says not UPS... i did not pay for UPS, you told me it was going to be okay UPS. It was horrid. Fedex comes at 10:30am.
This being said, i am still very sad for the animal and me, for not getting to know it, and own it.
Pamela Misson
---------- Original Message ----------------------------------
From: Michael Clark <[email protected] >
Date: Sat, 21 Jun 2008 10:34:20 -0700 (PDT)
>Hi,
>If what you wanted was a refund why don't you ask for a refund instead of tellin me u need to do this and do that?
>I do not appreciate you blaming me saying Im stupid enough to ship a snake in a plastic bag....Think about your story for a minute...If I really wanted to kill a snake why would I go threw the trouble of shipping it to someone?.....C'mon I have tons of money invested into that retic and everything else. The only reason he was for sale is b/c I couldn't find a female to go with him. I do NOT appreciate all your comments on how UPS is perfect and I did that to an animal!! I emailed you personally b4 I shipped UPS and U never Once said DO NOT SHIP HIM!!!....Lets stop playin these games and just be straight forward. You know as well as I know I did not ship a snake in a plastic bag!! Anywho If you think UPS is so perfect and didn't tamper with the box why do you have a problem with them in the first place? If you thought they were good at shipping you wouldn't be throwing a fit about them now!
>
>
>
>----- Original Message ----
>From: pamela <[email protected] >
>To: Michael Clark < [email protected]>
>Sent: Saturday, June 21, 2008 12:54:26 PM
>Subject: Re: Your Retic.
>
>
>I would like you to please read this email.
>
>First: I paid for Fedex delivery. Not UPS this happened after the transaction.
>Second: I had animal services out here taking pictures of everything. They will be in touch with me.
>Third: I called UPS, your package has not been tampered with, i.e. damaged or they would have contacted you ASAP! UPS ONLY ships fish and insects legally. I made it clear no not UPS! Only because they run late and we are in the 90's. Also the package was not tagged with perishable, rush delivery etc.
>
>I had my greatest faith in you people without knowing you. All i want is for you to please make this right, somehow, someway.
>I have read the testimony on Reptile Auctions. A person that ordered a "nasty snake" was taken care of by you.
>
>I bought a dead snake. I ask you to help me out. This is my hard earned money, with a $644.97 Animal Plastic cage coming for this dead snake.
>
>I have not heard from you.
>
>Again i ask you to please keep your customers satisfied.
>
>Our original deal did not work. I paid fedex, and shipping! This i made clear is how my animals are transfered to me.
>Your husband made it clear not to worry, he would be fine.
>
>Pamela Misson.
>
>
>
>
>---------- Original Message ----------------------------------
>From: Michael Clark <[email protected] >
>Date: Mon, 16 Jun 2008 14:53:27 -0700 (PDT)
>
>>Hi,
>>Alright then we are all set on an argreement..I will send you a paypal invoice and as long as its paid i will ship him out thursday afternoon for a fri delievery!!! thanks!
>>
>>
>>
>>----- Original Message ----
>>From: pamela < [email protected]>
>>To: Michael Clark <[email protected] >
>>Sent: Monday, June 16, 2008 5:46:06 PM
>>Subject: Re: Your Retic.
>>
>>
>>Yes! I just ordered a T-65 Animal Plastics cage for him today.
>>
>>I would love to have him shipped for Friday morning, so i can stack a few Vision cages around and make room.
>>
>>Let me know what to do next.
>>
>>Thank you Pamela.
>>
>>Or if you would like to call about the sale... (321)952-9477
>>
>>
>>
>>
>>---------- Original Message ----------------------------------
>>From: Michael Clark < [email protected]>
>>Date: Mon, 16 Jun 2008 11:01:22 -0700 (PDT)
>>
>>>Hi,
>>>Yes he is still available at the moment. I have another guy who wants him but he has given me no money! And technically you were interested b4 him...That cage is fine!! The cage I have him in at the momment is 4' x 2' x2' b/c we r rearranging the reptile room!! And he seems fine in that!!....You want him shipped to be there thursday or shipped thursday for friday?......
>>>
>>>
>>>
>>>----- Original Message ----
>>>From: pamela <[email protected] >
>>>To: Michael Clark < [email protected]>
>>>Sent: Monday, June 16, 2008 1:53:02 PM
>>>Subject: Re: Your Retic.
>>>
>>>
>>>Hi and thanks for the pictures. Caging is a problem at this time.
>>>I have a few reptile tubs, but they may not be wide enough. I don't want to cramp him for a time.
>>>
>>>May i ask what size cage he is used to. I do have a 5'Lx3'x2'h for now. Everyone says this will hold him fine for a few weeks. But he will have to come out.
>>>
>>>If he is still up for sale can i get him for a Thursday morning ship to my home?
>>>
>>>I need to hit Home Depot etc. To look around for now. My Vision i thought would work is a tad too small for him my roomate and i decided.
>>>
>>>Thanks Pamela.
>>>
>>>
>>>---------- Original Message ----------------------------------
>>>From: Michael Clark < [email protected]>
>>>Date: Sun, 15 Jun 2008 15:55:05 -0700 (PDT)
>>>
>>>>Hi Pamela,
>>>>I do not need to sell him on reptile auction I will sell him outright. I ship Fedex overnight...but if you have an account for shipping somewhere you can set up shipping if you would like. Otherwise I need your zipcode to tell you how much shipping would be. My husbands bottom price on the retic is $125+ shipping....He eats f/t jumbo rats... never misses a feeding. Let me know if you want him and I will take him off reptile auctions.....and we can do a mutual agreement through email....I do have paypal also.....let me know what you think...
>>>>PS. You seen pics on reptile auction or do u need some?
>>>>Thanks Again,
>>>>Sara and Michael Clark
>>>>
>>>>
>>>>
>>>>----- Original Message ----
>>>>From: pamela < [email protected]>
>>>>To: [email protected]
>>>>Sent: Sunday, June 15, 2008 4:25:39 PM
>>>>Subject: Your Retic.
>>>>
>>>>Hi. My name is Pamela. I do not have an account on Retile auctions, but a friend told me about a male dwarf Retic. you want to trade or sell.
>>>>
>>>>I keep 6 Retics. No femle to breed him with, but the love of the hobby has let me looking at him. I may get a Dwarf female down the line...
>>>>
>>>>He is beautiful. I have a 10' male dwarf, amoung others.
>>>>
>>>>I take very good care of all my snakes.
>>>>
>>>>I have no trades but hope you would offer me up a good price on him.
>>>>
>>>>I have a large female Ball Python left before i got only into Retics. Sold off a 6' male Dum.
>>>>
>>>>But i love the look of that snake, and i have the room.
>>>>
>>>>Let me know
>>>>
>>>>Thank you.
>>>>Pamela
>>>>
From: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Thu, 19 Jun 2008 06:11:58 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
Hi Pam,
We have had some very strong storms this past week and it has knocked out power for ppl for a whole week...Fedex wanted 143.00 to ship to you today due to their backup!! So I shipped him through UPS under my business...So your retic says Pure Romance...lol...Sorry about that!! I still had to pay UPS 103.00 to get it to you tomorrow!! These storms we had were crazy and they ripped huge trees out of the ground roots and all!! But I just wanted you to know he is shipped and he will be there tomorrow. Thanks Again,
Sara and Michael Clark
I had emailed the seller after a few pictures and some info. was sent to me about the snake, and i wanted to purchase it.
I paid Fedex! After which Sara wrote me and said they wanted a gas charge at Fedex and she was sending the snake UPS. I said not UPS they run late here. If this snake came Fedex as i paid for the delivery would have been at 10:30am. I recieved an email AFTER the snake was at the UPS drop, under her private business name. Pure Romance!From: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Fri, 20 Jun 2008 21:04:19 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
Im going to call animal control in the morning....And tell them how I shipped it and where I shipped it from...Like I said thats not my box!!....So you are saying they have tapes you can see publicly?...Good because I want you to see that is not what I shipped him in...I have not recieved any calls from them at all and obviosly they tampered with my box because the one you got is not mine! Thanks for letting me know and for the pictures I will hand over to animal control tomorrow!
This snake arrived after she dropped it off at UPS btw and then emailed me after the fact and insured me in an email not to worry they always use UPS for her Pure Romance business to ship snakes, that he would be fine.
I asked in an email for cool packs we are running in the 90's in Fl. And to please mark the box Perishable etc.
UPS always arrives usually at 6:00pm at my home. They dropped off the snake at 5:55pm.
Does not matter much i guess, i took the box which was very very warm to the feel, and my roomate and i opened it quickly, the snake was packed in a SMALL box, inside a childs (appeared to be) pillow case, inside a plastic bag tied shutwith no air!!!!
I am here to tell my story and show emails. I took pictures of the snake dead within minutes and sent them to her. Dead Retic. box, (she claims her box was white) and a thick plastic bag!
I contacted animal services the next day and they came out to take pictures, and the body along with a report. I have a simple copy of the pick-up of the dead snake from Animal Services.
Sara or her husband, not sure which has emailed me and said instead of running around why don't i just ask for a refund! I did!!!!!
I emailed them and asked them to call me. She did finally, she would not let me speak to her husband. She said UPS killed her snake. Wrong box she says (she claimed it was the wrong snake at first as well, it is not) and the police are going to be called, i tried to help her because she thought the drop off UPS had tampered with the package, i asked her to go in the drop off and see if there are cameras (maybe people are recorded on tape at these places i don't know) etc. and she asked if she should contact police, i said what ever you think happened, do it. She emailed me saying the police will contact me or my police Dept. Nothing!
Now they refuse my emails and one last call i made to their home.
I gave them every proof they needed. I told them i was very sad this has happened to the snake and me as i am Retic. keeper and lover very much, many people know this.
Still Paypal today said all they have to do (Sara or Mike) is click a button and i get my refund, they also suggested going to my cc company which i have with all the emails, and animal Services was kind enough to fax a report to my bank, while i wrote up a report about what has happened.
This is first a sad story. Second i am not here to be slammed. I am here to let others know this has happened. Sara tells me they sell reptiles weekly and they seem to be on Reptile Auctions as that is where i seen more reptiles sold and for sale by them.
I am stunned, sad and livid. If she has a problem with UPS, i should have been refunded by now. This was no wrong doing on my part. The snake has suffocated!
I have pretty graphic pictures of a dead snake imo. And countless emails with them saying it's ok. The snake will arrive fine.
Here is one email. I had already paid for Fedex delivery, and shipping cost. Then she decided to go to UPS. Sara and Michael deny wrong doing. UPS said the box was fine all through the trip. No mishap.
Thanks to all who understand my loss.
rom: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Mon, 16 Jun 2008 14:53:27 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
Hi,
Alright then we are all set on an argreement..I will send you a paypal invoice and as long as its paid i will ship him out thursday afternoon for a fri delievery!!! thanks!
----- Original Message ----
From: pamela <[email protected]>
To: Michael Clark <[email protected]>
Sent: Monday, June 16, 2008 5:46:06 PM
Subject: Re: Your Retic.
Yes! I just ordered a T-65 Animal Plastics cage for him today.
I would love to have him shipped for Friday morning, so i can stack a few Vision cages around and make room.
Let me know what to do next.
Thank you Pamela.
Or if you would like to call about the sale... (321)952-9477
---------- Original Message ----------------------------------
From: Michael Clark < [email protected]>
Date: Mon, 16 Jun 2008 11:01:22 -0700 (PDT)
>Hi,
>Yes he is still available at the moment. I have another guy who wants him but he has given me no money! And technically you were interested b4 him...That cage is fine!! The cage I have him in at the momment is 4' x 2' x2' b/c we r rearranging the reptile room!! And he seems fine in that!!....You want him shipped to be there thursday or shipped thursday for friday?......
>
>
>
>----- Original Message ----
>From: pamela <[email protected] >
>To: Michael Clark < [email protected]>
>Sent: Monday, June 16, 2008 1:53:02 PM
>Subject: Re: Your Retic.
>
>
>Hi and thanks for the pictures. Caging is a problem at this time.
>I have a few reptile tubs, but they may not be wide enough. I don't want to cramp him for a time.
>
>May i ask what size cage he is used to. I do have a 5'Lx3'x2'h for now. Everyone says this will hold him fine for a few weeks. But he will have to come out.
>
>If he is still up for sale can i get him for a Thursday morning ship to my home?
>
>I need to hit Home Depot etc. To look around for now. My Vision i thought would work is a tad too small for him my roomate and i decided.
>
>Thanks Pamela.
>
>
>---------- Original Message ----------------------------------
>From: Michael Clark < [email protected]>
>Date: Sun, 15 Jun 2008 15:55:05 -0700 (PDT)
>
>>Hi Pamela,
>>I do not need to sell him on reptile auction I will sell him outright. I ship Fedex overnight...but if you have an account for shipping somewhere you can set up shipping if you would like. Otherwise I need your zipcode to tell you how much shipping would be. My husbands bottom price on the retic is $125+ shipping....He eats f/t jumbo rats... never misses a feeding. Let me know if you want him and I will take him off reptile auctions.....and we can do a mutual agreement through email....I do have paypal also.....let me know what you think...
>>PS. You seen pics on reptile auction or do u need some?
>>Thanks Again,
>>Sara and Michael Clark
>>
>>
>>
>>----- Original Message ----
>>From: pamela < [email protected]>
>>To: [email protected]
>>Sent: Sunday, June 15, 2008 4:25:39 PM
>>Subject: Your Retic.
>>
>>Hi. My name is Pamela. I do not have an account on Retile auctions, but a friend told me about a male dwarf Retic. you want to trade or sell.
>>
>>I keep 6 Retics. No femle to breed him with, but the love of the hobby has let me looking at him. I may get a Dwarf female down the line...
>>
>>He is beautiful. I have a 10' male dwarf, amoung others.
>>
>>I take very good care of all my snakes.
>>
>>I have no trades but hope you would offer me up a good price on him.
>>
>>I have a large female Ball Python left before i got only into Retics. Sold off a 6' male Dum.
>>
>>But i love the look of that snake, and i have the room.
>>
>>Let me know
>>
>>Thank you.
>>Pamela
>>
>>
>>______________ ______________ ______________ ______________
From: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Sat, 21 Jun 2008 14:01:30 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
I have started a case with the police. They will be contacting you or your police department, I'm not sure which!
----- Original Message ----
From: pamela <[email protected]>
To: Michael Clark <[email protected]>
Sent: Saturday, June 21, 2008 2:15:01 PM
Subject: Re: Your Retic.
UPS runs late, period, it's FAR too hot to run in a truck until 6:00pm for a reptile without cool packs. I never once said anyone was stupid, i don't like that word. I do want my money back, yes of course! I bought a dead snake. Sara and i agreed on this last night, the snake has arrived DOA.
Think about this. Please. You say you ship UPS before and never had a problem. I talked with UPS today, they are not going to kill an animal, every move made in the facilities is recorded via camera feed.
The box would have had a stamp UPS if they had to put anything on it to make it more sturdy. There is not one stamp from UPS. And they would have contacted the dealer if a problem came about, which it did not. Did you call them too?
This is not an argument. This is reality. I lived it. The horror of opening your animal and it's dead. Me, never living this nightmare before... i am shocked. I spent over $1,000 including the animal to have it set up when my AP cage arrives.
Sure i want a refund, or even another animal if you can't do a refund, i'm willing to work with this somehow, (but it has to be an animal that is worth the Retic. and fits in my collection) that would have cool packs and be shipped Fedex, with proper breathing.
To not become enemies but work this out is very important to me.
I'm not the kind of person to name call or slam a person due to an accident. I only know i had the arrival the way i explained.
If we can reach an agreement this would be fine. My money back is important. But i honestly think there was a mistake with the shipping of this animal. I don't nor can i play games. This is my money, my snake, my life. It happened to me, what would you have done? Honestly. You can't do anything but contact the seller and let them know what has happened.
This i have done. I followed protocal here.
My email to you says not UPS... i did not pay for UPS, you told me it was going to be okay UPS. It was horrid. Fedex comes at 10:30am.
This being said, i am still very sad for the animal and me, for not getting to know it, and own it.
Pamela Misson
---------- Original Message ----------------------------------
From: Michael Clark <[email protected] >
Date: Sat, 21 Jun 2008 10:34:20 -0700 (PDT)
>Hi,
>If what you wanted was a refund why don't you ask for a refund instead of tellin me u need to do this and do that?
>I do not appreciate you blaming me saying Im stupid enough to ship a snake in a plastic bag....Think about your story for a minute...If I really wanted to kill a snake why would I go threw the trouble of shipping it to someone?.....C'mon I have tons of money invested into that retic and everything else. The only reason he was for sale is b/c I couldn't find a female to go with him. I do NOT appreciate all your comments on how UPS is perfect and I did that to an animal!! I emailed you personally b4 I shipped UPS and U never Once said DO NOT SHIP HIM!!!....Lets stop playin these games and just be straight forward. You know as well as I know I did not ship a snake in a plastic bag!! Anywho If you think UPS is so perfect and didn't tamper with the box why do you have a problem with them in the first place? If you thought they were good at shipping you wouldn't be throwing a fit about them now!
>
>
>
>----- Original Message ----
>From: pamela <[email protected] >
>To: Michael Clark < [email protected]>
>Sent: Saturday, June 21, 2008 12:54:26 PM
>Subject: Re: Your Retic.
>
>
>I would like you to please read this email.
>
>First: I paid for Fedex delivery. Not UPS this happened after the transaction.
>Second: I had animal services out here taking pictures of everything. They will be in touch with me.
>Third: I called UPS, your package has not been tampered with, i.e. damaged or they would have contacted you ASAP! UPS ONLY ships fish and insects legally. I made it clear no not UPS! Only because they run late and we are in the 90's. Also the package was not tagged with perishable, rush delivery etc.
>
>I had my greatest faith in you people without knowing you. All i want is for you to please make this right, somehow, someway.
>I have read the testimony on Reptile Auctions. A person that ordered a "nasty snake" was taken care of by you.
>
>I bought a dead snake. I ask you to help me out. This is my hard earned money, with a $644.97 Animal Plastic cage coming for this dead snake.
>
>I have not heard from you.
>
>Again i ask you to please keep your customers satisfied.
>
>Our original deal did not work. I paid fedex, and shipping! This i made clear is how my animals are transfered to me.
>Your husband made it clear not to worry, he would be fine.
>
>Pamela Misson.
>
>
>
>
>---------- Original Message ----------------------------------
>From: Michael Clark <[email protected] >
>Date: Mon, 16 Jun 2008 14:53:27 -0700 (PDT)
>
>>Hi,
>>Alright then we are all set on an argreement..I will send you a paypal invoice and as long as its paid i will ship him out thursday afternoon for a fri delievery!!! thanks!
>>
>>
>>
>>----- Original Message ----
>>From: pamela < [email protected]>
>>To: Michael Clark <[email protected] >
>>Sent: Monday, June 16, 2008 5:46:06 PM
>>Subject: Re: Your Retic.
>>
>>
>>Yes! I just ordered a T-65 Animal Plastics cage for him today.
>>
>>I would love to have him shipped for Friday morning, so i can stack a few Vision cages around and make room.
>>
>>Let me know what to do next.
>>
>>Thank you Pamela.
>>
>>Or if you would like to call about the sale... (321)952-9477
>>
>>
>>
>>
>>---------- Original Message ----------------------------------
>>From: Michael Clark < [email protected]>
>>Date: Mon, 16 Jun 2008 11:01:22 -0700 (PDT)
>>
>>>Hi,
>>>Yes he is still available at the moment. I have another guy who wants him but he has given me no money! And technically you were interested b4 him...That cage is fine!! The cage I have him in at the momment is 4' x 2' x2' b/c we r rearranging the reptile room!! And he seems fine in that!!....You want him shipped to be there thursday or shipped thursday for friday?......
>>>
>>>
>>>
>>>----- Original Message ----
>>>From: pamela <[email protected] >
>>>To: Michael Clark < [email protected]>
>>>Sent: Monday, June 16, 2008 1:53:02 PM
>>>Subject: Re: Your Retic.
>>>
>>>
>>>Hi and thanks for the pictures. Caging is a problem at this time.
>>>I have a few reptile tubs, but they may not be wide enough. I don't want to cramp him for a time.
>>>
>>>May i ask what size cage he is used to. I do have a 5'Lx3'x2'h for now. Everyone says this will hold him fine for a few weeks. But he will have to come out.
>>>
>>>If he is still up for sale can i get him for a Thursday morning ship to my home?
>>>
>>>I need to hit Home Depot etc. To look around for now. My Vision i thought would work is a tad too small for him my roomate and i decided.
>>>
>>>Thanks Pamela.
>>>
>>>
>>>---------- Original Message ----------------------------------
>>>From: Michael Clark < [email protected]>
>>>Date: Sun, 15 Jun 2008 15:55:05 -0700 (PDT)
>>>
>>>>Hi Pamela,
>>>>I do not need to sell him on reptile auction I will sell him outright. I ship Fedex overnight...but if you have an account for shipping somewhere you can set up shipping if you would like. Otherwise I need your zipcode to tell you how much shipping would be. My husbands bottom price on the retic is $125+ shipping....He eats f/t jumbo rats... never misses a feeding. Let me know if you want him and I will take him off reptile auctions.....and we can do a mutual agreement through email....I do have paypal also.....let me know what you think...
>>>>PS. You seen pics on reptile auction or do u need some?
>>>>Thanks Again,
>>>>Sara and Michael Clark
>>>>
>>>>
>>>>
>>>>----- Original Message ----
>>>>From: pamela < [email protected]>
>>>>To: [email protected]
>>>>Sent: Sunday, June 15, 2008 4:25:39 PM
>>>>Subject: Your Retic.
>>>>
>>>>Hi. My name is Pamela. I do not have an account on Retile auctions, but a friend told me about a male dwarf Retic. you want to trade or sell.
>>>>
>>>>I keep 6 Retics. No femle to breed him with, but the love of the hobby has let me looking at him. I may get a Dwarf female down the line...
>>>>
>>>>He is beautiful. I have a 10' male dwarf, amoung others.
>>>>
>>>>I take very good care of all my snakes.
>>>>
>>>>I have no trades but hope you would offer me up a good price on him.
>>>>
>>>>I have a large female Ball Python left before i got only into Retics. Sold off a 6' male Dum.
>>>>
>>>>But i love the look of that snake, and i have the room.
>>>>
>>>>Let me know
>>>>
>>>>Thank you.
>>>>Pamela
>>>>
From: Michael Clark <[email protected]> Save Address | Headers
To : [email protected]
CC :
Date : Thu, 19 Jun 2008 06:11:58 -0700 (PDT)
Subject : Re: Your Retic.
--------------------------------------------------------------------------------
Hi Pam,
We have had some very strong storms this past week and it has knocked out power for ppl for a whole week...Fedex wanted 143.00 to ship to you today due to their backup!! So I shipped him through UPS under my business...So your retic says Pure Romance...lol...Sorry about that!! I still had to pay UPS 103.00 to get it to you tomorrow!! These storms we had were crazy and they ripped huge trees out of the ground roots and all!! But I just wanted you to know he is shipped and he will be there tomorrow. Thanks Again,
Sara and Michael Clark
