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Info Bloodbanksdragons

1 more thing, what Barry said in the e-mail that he has sent to Brye is he's saying that i have only brought it up 7 months later?

Here's the e-mail that i have sent the day i recieved my box

Bearded Dragon‏
From: Foong I-Zhec ([email protected])
Sent: Friday, 20 Nov, 2009 10: 08 PM
To: [email protected]
Cc: Hock Leong Lee ([email protected])
3 attachments | Download all attachments (1121.9 KB)
IMG_0737.jpg (454.7 KB), 2009-10-0...jpg (613.7 KB), GetAttach...jpg (53.5 KB)
Barry, this is Zack here, here's the pic of the 1.0 Red Translucent Leatherback that arrived.

Here's the one i ordered. I matched the 1.0 Red Trans Italian Leather to another dragon in your pricelist, it looks exactly like it.

The male i ordered is a 13-14" 1.0 RED Translucent Leatherback. As the one that turned out only at 7".

Is this a complication? I really don't understand as what i have been discussing with you clearly is the 1.0 13-14" Red Translucent Leatherback for quite sometime.

They only replied my e-mail 3 days later. After the purchase has been made he took a long time just to reply just 1 of my e-mails

RE: ‏
From: [email protected]
Sent: Monday, 23 Nov, 2009 3: 22 PM
To: Foong I-Zhec ([email protected])
Being that they were exported...we can add something in with your next order if you are not happy with these ones. They said that they sent you what you ordered. The male may have been measured wrong. Have they gotten more color since they have settled in? They will appear less colorful if they are stressed at all.
Let me know what you would like to do.....since it is not easy to ship them to you without another export.


Barry & Kisa
[email protected]

www.bloodbankdragons.com

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I need to know what you can do about it cause this is certainly what i did not order

Zack.
 
Zack, regardless of your age I am impressed with teh way you are handling this situation. You appear to be far more mature than most adults I know.

I am kind of shocked Bloodbank has not come on here yet. Regardless of the buyers age he dropped a boatload of cash and let them know he was unhappy from the get go. I really hope they make things right as it does seem they made a mistake.
 
Its starting to appear to me that someone thought they could take advantage of an import deal to a 15 yr old. I also wondered why they said "7 mos later" but when you read the emails, the emails were from last November.

I also notice that they are/were willing to do a little something on his NEXT deal with them assuming that he was going to make another purchase through them. Its a shame that this has happened and I hope the sellers make things right for this customer of theirs.

Zack, although I completely understand your frustration, I dont think authorities could do anything. It would be a civil matter here in the states, not a criminal one.
 
This is Kisa. I apologize for not replying to this sooner, we were gone and just returned and had not yet had a chance to reply to Zach let alone this thread.
We do our best to be straight forward with our customers...ESPECIALLY with exports. It is not easy buying online and we get that. We will get this resolved with Zach.
Thank you all for your input and support. I need to go through the thread and will address everything Zach has posted. I just wanted to reply to let everyone know that we are not ignoring the matter.

Kisa
 
Iguanachic said:
Zack, regardless of your age I am impressed with teh way you are handling this situation. You appear to be far more mature than most adults I know.
Click to expand...
:iagree:
There are ppl ALOT older than him that act younger than him in a bad situation. For half of what was spent!
StrictlyExotics said:
Its starting to appear to me that someone thought they could take advantage of an import deal to a 15 yr old.
Click to expand...
Ah...... i dont know about that. Stevens business isn't bad to where he has to misrepresent his animals to make sales.Or to try and get over on any one!
I will say this, there is still something that's not adding up. with the color, size, and the comment about, "dealing with a young kid" and he wanted a "similar animal."
It doesnt seem like anyone was worried about him being a young kid when they were sending the paypal request for 2 dragons for $1400 bucks.:yesnod:
AND the thing where there is proof that he wanted that exact dragon and not a "similar dragon".. But if there making Good on it that's what counts.

Since i added my two sense in this thread, i would like to add my experience with them. I had dealt with Steven on a few different occasions awhile back and had good transactions, with no serious problems that wasnt taken care of. I did lose a animal or two outta the 40-50 i bought, and even then Steven was more than happy to replace it without an issue. This was alittle over a year ago. I havent done buss. with them since he hired Barry and Kisa. So i cant comment about them.
 
Glad to hear it Zack. Keep us posted so everyone knows that they in fact made sure that you were taken care of. This is what TRULY makes dealers GOOD, how they resolve the issues when they pop up.
 
...

Dean,

that picture makes me laugh histarically every time i look at it! :rofl:

And as far as the situation goes, I have never heard of anything being said about bbd and they have produced some great dragons. I consider them to be one of the few good dealers that really care about their customers along with a few others like Tom who in a bad situation like this one, would definitely make it right. Zach I hope you get everything straightened out and for being 15 you sure have a good head on your shoulders! :thumbsup:
 
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