Never order from these guys
I didn't place the order through Mike but did tried to place an order through his co-worker Howie. When I called Howie he explainedto me that their reps have their own territories and that I am suppose to place my order with him. So I did.
Let me start by saying this is one of the worst experiences I've had with an online vendor. I've tried to put this group order for about a week now and have since tried to place an order with them 3 times. Each time I was told they need another day to process the order because they had to pull stock from two warehouses, they need more time, or simply provide no reason at all.
I would place the order the night before and it still doesn't get shipped. The lack of respect and unprofessionalism of these people gets me so fired up. Two days ago when I was told the order would ship this guy by the name of Howie with an email of
[email protected] sends me an email saying the order cannot ship.
That was after I emailed him again and again and left numerous messages on his cell phone. He did not have the nerve to call me and let me know what happened. The next day I placed the order again and he tells me the order will ship and I give him my credit card and UPS account number again.
Guess what? The order did not ship. Did I get an email, a call, a psyhic message? NOOO.... I called and called and emailed and emailed and left messages with his co-workers and nothing. Am I that scary to talk to? Did I yell and scream at him? Nope. I was polite until now.
I explained to him that this was a group order and that other people took time off work to come get their stuff and they don't care. These poor people that ordered with me had to take two days off work because of this. Now we all have nothing.
I don't know where to post this so if anyone has a better idea please let me know. I just wanted everyone to know my bad experiance with an online vendor tropfish.com or tropfish5.com. Is there anywhere else I can post that will let everyone know about this?
Sure they have great prices on cleaner crews but look at what I have to deal with. Unbelievable.... This is the last time I will ever attempt to order with these people. You guys make your own mind about them.
Here is the last email I sent him.
"Howie,
This is absolute bull$h!t what you are doing. I've left you several messages and you don't have the guts to return my call? This is the last straw. I will post my bad experiance with you guys on every fish/reef forum out there.
You guys lost a he!! of a lot of potentional business from us reef clubs. Tell me what is your excuse now on why this order was not shipped? Did you not get enough time? Did I enter the order late? Do you now need 48 hours to process an order.
Man you don't know how pi$$ed I am right now. This is totally unacceptable and very unprofessional. I don't know how you expect to stay in business treating customers like this.
If you had a problem with the shipping you let the customers know not just avoid their calls and email and have the balls to call them to explain what happen and not just send a one sentence email saying the order can't ship.
Lets see if you will even attempt to correct this but I'm not holding my breath. I've should have known better to order from someone with an email such as
[email protected]. For your sake I hope you did not charge my credit card or my shipping account.
Sam"
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