Does anyone else see this where I highlighted???? If Dan has animals that are arriving to him in less than healthy conditions, why is he passing them on to customers in the first place to HAVE to return funds promptly??? This entire statement makes no sense. First Dan has animals coming in to him in less than healthy conditions (is anyone surprised?), but he has to return funds promptly (to WHO??), but he doesn't pass them (what??) onto the customer? My head is spinning. Again.
Dan, since you called me a "nice lady" in the email to Al, I will assume you meant me here. If not, I apologize for the assumption, but will continue just in case.
First of all, SMARTLY is an adverb. Although it is a word, you have grossly misused the English language and your grammar skills (again). Stop berating people for doing this when you cannot get it right yourself. You can't even spell most of the time, making your posts almost intelligible. The phrase you are looking for is probably "with some intelligence" or "with some smarts" in case you want to try again. DICTIONARY.COM is a wonderful place.
But, thanks for the compliment.
Please, do NOT mistake my honest account and posting a conversation with one customer of yours to be any sort of recommendation to do business with you to anyone else. I still believe that your lack of concern for the POSSIBILITY, even if it is a remote one, that IBD, which has been PROVEN to be a highly contagious and devastating disease (although you keep calling it "so-called virus" and "so-called contagious" and even questioning some of the greatest known experts in the field) has been through your facility, and you have POSSIBLY passed this one to countless numbers of customers (if your SO-CALLED sales numbers are as you say they have been since this post began are true) without one bit of worry. that is not only reckless, but one of the most uncaring, unprofessional, irresponsible things I have ever heard of. I could NEVER recommend doing business with someone who could act like this, no matter how many other "satisfied customers" you have had in the past. So, how nice am I now?
Let me get a few things straight about my conversation with Al for you and anyone who may think I want my name associated with you in any pleasant way.
1. YES. Al was EXTREMELY nice, polite, and an absolute pleasure to speak to in our long conversation. I do believe he was legitimate in his beliefs, and although I think he is misguided in his lack of concern for his animals and IBD, he's a nice guy.
2. YES, he said he had a great experience with you and that his snakes are currently healthy (which is further proven by th pictures you posted).
3. YES, he has had many years of experience with snakes, and he stated several times these are his babies, and he loves them like his children. I believe Al is doing the best he knows to do for his animals, but again, I say I think he is misguided to think he has no reason for concern.
4. Al referred to IBD as IBT several times during our conversation, and admitted that he had no real knowledge of what it was, how it was diagnosed, or what to look for outside of slight neurological signs. Several times he said "IBD or IBT or whatever it is," showing he has no real knowledge of the issue. He also basically stated that unless he sees signs or symptoms, he will not worry.
5. Al also said he uses rack systems for his snakes, and that the CRBs are housed directly above or below (sorry, I cannot remember exactly which) his Hognose boas. He did not mention any sort of quarantine procedures, so I cannot state whether or not his hognose's could be exposed to this, or any of his other snakes in his rack systems.
6. One thing Al said to me that I found very interesting, and I should have said before I guess, is that although he is not interested in coming to read this posting since he has already dealt with you (I did tell him exactly where he could find it), was that if he had NOT dealt with you before this and saw it, he probably would NOT buy from you as a new customer. So Dan, if one person that HAS dealt with you says this, how do you think all of the other new potential customers are viewing this thread?
Dan, you have repeatedly asked for proof of this, that or the other thing. You contradict yourself constantly, first saying there was no IBD, then saying you admit to IBD from the vet report, then start this whole conspiracy theory that the vet report was "mocked up" and that the snake in question was not even your snake. You claim that the buyer had other issues with claiming IBD. You degrade the idea of IBD by calling it the "so-called virus" and stating that it is "so-called contagious" when it has been proven MANY times over the years to be deadly, ruining collections and causing much heartbreak, lost time and money, not to mention business over the years. You even refer to some of the greatest minds in the reptile world as "so-called experts" and "this guy Phillipe," etc. I'll go pull each and every post you have said these things if you want me to, but I think we all know they are there. You say you have not lied. You have been caught more times in this post than I can count. You constantly contradict yourself, and poke fun at this entire threat of IBD like it is a child's head cold.
The reason I point these things out is that you think you have the right to ask for all of this proof, act like a fool and degrade the hobby/business and experts, but yet YOU cannot offer any solid evidence AGAINST anything that has been said. You come in with smoke screens of big talk (with bad spelling and grammar usage), claiming good business, all these satisfied customers, a perfect record, etc, but yet you yourself have offered up instances of unhappy people, and even someone (the other Al above) has said you have returned funds for unhealthy animals. Great, you send money back. Great, you have a return/refund/guarantee that you seem to stick to sometimes, if not often. That's WONDERFUL, Dan. You are like about 99% of the other breeders out there. You are NOT special for this. But you are special because you are ignoring this horrible thing called IBD that was found IN A SNAKE YOU SOLD, whether you did it knowingly or not. So WHAT that you gave the guy back his money for that one snake?? What about the effects of what is going to happen later, and maybe has started to happen now? Those things you conveniently ignore.
As a business person who has taken many years and much money and time to build up this collection you have, why would you even think that you should not offer proof or evidence yourself? This is not a court of law, but can be much more devastating than any court case could be. Although the "prosecution" here has offered the evidence to prove their case, it is now up to you to defend yourself with evidence to dispute their findings. You need to do this for your own reputation, and for the simple idea that your business is being effected (no matter what you say, you know that it is). It's simple business smarts, Dan. So start trying to retain what little respect you may have in this industry by not acting like a 4 year old who wants to take their ball home since no one wants to play anymore. Your bullying tactics do not work obviously. You sound more and more like an incoherent fool the more you post and laugh at people. You are holding on by a very thin rope, and it will break very soon (and that is being nice about it, as I think it has broken long ago).
Signed,
The nice lady who states things with some intelligence
Kelly
PS - I think many others here have offered up intelligent arguments, stated their cases with much poise, and have offered a LOT to this conversation. I am not the only one who can speak "smartly" Dan. You just can't read "smartly"
