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DHL Lousy Carrier

John E Dove

John E Dove

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I ordered a shipment of jumbo mice from Rodent Pro two weeks ago. They were due to arrive last Thursday.
I got them last night, quite warm and leaking body fluids already.
I have dealt with Rodent Pro in the past, pre DHL, with no real problems so I don't blame them per se; they were always great in the past and used enough dry ice to last 48 hours.
I blame DHL for not getting the order here on time. Now I am stuck with a bunch of rotten mice. (Anyone know anything I can feed rotten mice to)
I'll miss the great prices offered by Rodent Pro but I will have to find a new supplier for my mice I guess as I will never buy anything from someone that uses DHL again. I can afford to pay a few more bucks per shipment more easily than I can to lose the whole lot due to a bad carrier.
John E Dove
 
Yuck!!

Try giving this company a shot. www.themousefactory.com

I order from them and have never had any problems. They use fedex overnight with well insulated styro lined boxes and enough dry ice to keep a corpse frozen for a week. Trust me, you wont be dissapointed.

Good Luck,

Chuck
 
Try the greyhoud option

I'm sure RodentPro can file a claim with DHL and get you new mice or your money.

We use their Greyhound shipping option. They can fit twice as much in a box and it saves shipping charges. We haven't had a delay using that option. You do have to go to the bus station to pick them up, but that isn't a huge issue if it means the food arrives and is useable.

Aimee
 
If you email or call RodentPro about it, there's no reason why they should not be able to file a claim with DHL and either refund your money or send you out another order.

Rodent Pro has been very easy for me to deal with and prompt when I have questions.
 
DHL delivered their pre 10:30 AM guaranteed shipment of three snakes to me at 1:40 PM last week!:( Luckily, all was fine, no thanks to them.......
 
I had a shipment of ball pythons coming in and DHL missed the 10:30am deadline (I guess my area was not one of their prime delivery areas), I called DHL and they said it should be here before 5pm. Well 5pm rolled by and I gave them another call and they said they said they had mis-routed my package and that they did not know exactly where it was. Luckily at 5:45, my package shows up. I've never had this much problems with either FedEx and UPS. Fedex/UPS have not missed a 10:30am deadline yet (knock on wood).
 
Go over to the Shipping Forum discussion, and you will see similar horror story posts about ALL of the carriers - DHL, FedEx, UPS, post office, even the various airlines all have their own stories.

I have received frozen rodents from Rodent Pro on Airborne / DHL many times without a problem. They will probably send more if you contact them.

I think it is partly the "luck of the draw". If you use a particular company long enough, sooner or later you will have a mistake. Unfortunately, you loss came sooner instead of later.

Sorry to hear of your loss. But at least it wasn't live animals in the shipment.

Hope you have better luck on your next shipment. At least give Rodent Pro a chance to fix the problem to see how they handle it.
 
Dry ice

You may want to be cautious about using Dry ice as it is considered a hazardous material for air transport(the reason we do not use it)... It is governed by IATA regulations... Here is the website for fed ex where it is discussed..
http://www.fedex.com/us/services/pdf/PKG_Pointers_Perishable.pdf?link=4

On A side note, Fed Ex has been by far the best at delivering our packeges... We ship close to 700 a month over night and have had almost none of them get lost versus airborne that seemed to lose them almost every week or deliver them late


Alfredo Veloso
 
They always deliver a day early here on the overnight shippments, but ground is a different story, could take weeks...
-Matt Graybeal
 
HAHAH well i know what I ment...lol..Rodent pro ships here i get it a day earlier than the tracking number says it will be delivered....Would be nice though, just clich the pay button and somone knocks on your door with the stuff..lol..Goodnight..
-Matt Graybeal
 
Up Date

Sent Rodent pro an email yesterday through their website explaining the situation and asking how we should proceed from here.
As of yet I have recieved no reply which suprises me but I realize they are likely quite busy. I will post further update if I hear from them.
As for the use of DHL as a carrier, as far as I have been able to determine their service is becoming known to be worth the low price you pay, very little.
I am going to stick with people who ship with UPS or Fed Ex from now on even if it means passing up a good deal on that snake I've been wanting. I'd rather not have a live animal end up like these rotted mice and so far I've never had this kind of delay with those carriers.
John E Dove
 
rotten rodents

Just how rotten did those rodents get? Were they totally defrosted, or half and half? The reason I ask is because I have a couple of snakes (Pacific Gophers) that actually prefer to let their f/t mouse sit out for 24 hours before eating it!! I don't know, maybe they like their mice half decomposed....lol. I'm sure it's too late for you as you probably disposed of them.....but if it happens again and the rodents aren't totally putrid, you might try refreezing them. Some snakes like their rodents fresh and some like them gamey!!

Scott Nellis
 
Bad experience with DHL as well

I didn't have animals shipped through DHL, it was a box with 12 bigbottles of Shed Ease it it. The box showed up with all the corners smashed and one of the sides was mooshed in. Upon opening the box, one of the bottles had gotten squished and leaked all over the other boxes. A lot of the boxes were crushed and too damaged for me to sell. They probably played football with this thing.

Not happy with DHL.
 
WHAT!?!?!?

I just recieved my order from rodentpro.com (DHL service) and am EXTREMELY happy with the shipping. did you try to contact rodentpro and DHL to find out what happened?
 
DHL delivered a snake due at 10:30am at 3:00pm; luckily snake was fine. Their excuse was I lived in a remoter area. I live 2 minutes outside a major city.
 
Scott C. Nellis

They had completely thawed and were leaking bodily fluids. I did not dispose of them but put them immediately into the freezer in case Rodent Pro wants proof or wants them returned.
I have sent a second email to Rodent Pro today requesting advice on how to proceed. Still no reply and I am just a little concerned.
John E Dove
 
oh

Oh, ok. Well, like someone else said in this thread, gators will eat them!! Know anyone with gators or caimans that needs some really gamey mice....lol?

Scott Nellis
 
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