Do not do biz with Exotic Superpet in East Hartford

[DragonCharm]

A while back I sold some dragons to this store with printed out caresheets for their staff and customers. Everything was followed to the letter, the dragons looked good and everything was on the up and up. Because the dragons were looking good I went ahead and sold some more to him when he got down to 1 left and wanted more. I went there a few days back and saw that most were still there and it was immediately apparent why they were. They had neither a heat lamp nor UVA/UVB. Their cage was room temp (75*F) or so. They of course due to the improper conditions were looking quite thin, in fact thinner then they were when they left my facility a few months back. (we all know how fast juvi dragons grow) I sent the reptile manager a very harsh email letting him know that they conditions he keeps his dragons in will certainly seal their fate and that keeping them under those conditions will also make it damn hard to sell them. They left with nice yellows and oranges, were turd brown when I saw them and stress bars galore. It's been a couple days and I haven't heard anything, not even a thank you for the advice. I am not certain if he will follow my instructions or not, I guess I will have to drive out there and check. I was very clear in my email that I would not sell to him if these problems weren't rectified, guess we'll see just how badly he wants to do business with me. I need to make sales to keep my business going, but not at the cost of the dragons' lives.

And for all of you other breeders in the area that sell to him- please hold off on any sales until he get's his act together. I know at least one other breeder is selling to him, there were other dragons there in another cage that were from elsewhere.

 

[KNOBTAIL]

RICHARD, providing information about a retail store

is always applauded, but unless these operations did something specifically wrong in selling you herps or misled you in any way, this really does not belong in the BOI. I am sure you must realize that people could easily post bad boy reports about stores all day long. What would prevent an owner from one store complaining about the facility of another store! This would never end. So unless you have some concrete evidence on how your purchase was affected, you may want to try another avenue

 

[DragonCharm]

is always applauded, but unless these operations did something specifically wrong in selling you herps or misled you in any way, this really does not belong in the BOI. I am sure you must realize that people could easily post bad boy reports about stores all day long. What would prevent an owner from one store complaining about the facility of another store! This would never end. So unless you have some concrete evidence on how your purchase was affected, you may want to try another avenue

Well it involves an establishment selling sickly animals to the public. I am warning people that might potentially buy from them about it. Don't see the problem, especially seeing that there are other such posts in the BOI.

I could see how stores could bash other stores here, that would be a problem. BUT breeders could bash other breeders just the same, no different.

==============

As a continuation of the thread-

Got a response just a little while after I posted this. Basically told me there was a heat lamp (didn't see one but maybe I missed it), never said anything about UVA/UVB and am not sure what the situation is with that. Said he will check it out when he is in there on Wedsnesday and rectify any issues. I will double check as soon as possible and post my findings here.

 

[KNOBTAIL]

RICHARD, you are correct, anyone could bash anyone,

breeders, dealers, stores, etc. but unless someone or some business was decietful or basically sold you a " bill of goods " these posts including yours could be easily construed as "self serving" . When you take into consideration that you may be selling beardeds and at the same time complaining about a store that has a filthy tanks , and is also selling beardeds. I call that advertising.

You may be doing just that. As I indicated in my original post, we all applaud information about stores, but it would be become more of an issue if they were mail ordering rather than receiving visits from people like yourself. In either case, your thread has been noticed, and maybe the problems that you brought to the attention of the BOI will be dealt with, and with that in mind, I hope if the cleaning meets with your satisfaction, you report that as well to the BOI

 

[DragonCharm]

breeders, dealers, stores, etc. but unless someone or some business was decietful or basically sold you a " bill of goods " these posts including yours could be easily construed as "self serving" . When you take into consideration that you may be selling beardeds and at the same time complaining about a store that has a filthy tanks , and is also selling beardeds. I call that advertising.

How does it serve me to bash this store in public, I was selling animals to them previously at a pretty good price. My boycott of this store hurts my wallet, not helps it. Anyone that would use this wonderful resource as only a means to help themselves is a despicable person, I take offense to being lumped in with people like that.

 

[KNOBTAIL]

So now you are a dealer. I am assuming that because

you indicated that you were selling to them. I can assume that because of the deteriorating conditons that you noticed, you decided not to sell them any longer and notify the BOI about their operation.

At first I thought this was just a "heads up" from a customer, but RICHARD, you are a supplier who for all intents and purposes could be doing this because maybe WIld Cargo does not want to do business with you, and this is your chance to get even! As farfetched as this may seem, I am sure you can see the difficulty in these kinds of threads!

I really wish you would have indicated that you were supplying them when you first posted because , their seems to be more to this then just a complaint about a dirty store. I have no desire to persue this at this point, but if you felt that strong about their handling of herps, and willing to loose their business, then theirs not much more to add.

 

[DragonCharm]

you indicated that you were selling to them. I can assume that because of the deteriorating conditons that you noticed, you decided not to sell them any longer and notify the BOI about their operation.

At first I thought this was just a "heads up" from a customer, but RICHARD, you are a supplier who for all intents and purposes could be doing this because maybe WIld Cargo does not want to do business with you, and this is your chance to get even! As farfetched as this may seem, I am sure you can see the difficulty in these kinds of threads!

I really wish you would have indicated that you were supplying them when you first posted because , their seems to be more to this then just a complaint about a dirty store. I have no desire to persue this at this point, but if you felt that strong about their handling of herps, and willing to loose their business, then theirs not much more to add.

Learn how to read and attempt to read it before you post again with criticism of me:

A while back I sold some dragons to this store with printed out caresheets for their staff and customers.

I was very clear in my email that I would not sell to him if these problems weren't rectified, guess we'll see just how badly he wants to do business with me. I need to make sales to keep my business going, but not at the cost of the dragons' lives.

 

[ms_terese]

You might wish to take a more proactive approach. Tell the manager that when you last visited the store, it didn't seem as if the dragons were being cared for properly. Offer to do an on-site refresher course training for the staff. Take a couple of healthy animals with you. I guarantee that once the staff has some one on one with the dragons, they'll be more aware of their needs and more conscientious about their care.

 

[DragonCharm]

You might wish to take a more proactive approach. Tell the manager that when you last visited the store, it didn't seem as if the dragons were being cared for properly. Offer to do an on-site refresher course training for the staff. Take a couple of healthy animals with you. I guarantee that once the staff has some one on one with the dragons, they'll be more aware of their needs and more conscientious about their care.

He claims he is going to give it a thorough looking at and straighten out any issues. He had proper care established when they were first recieved, he certainly knows how it should be done. I also gave him a ton of data in my email, nearly a page typed out. If they can't get it straightened out on their own they aren't going to keep up on it once I walk out their door. If they fix the issues I will sell to them again, if not no dice. I don't need the money.

 

[SPJ]

I can understand how you feel.
I sold a clutch of CB BP's to a local shop for an incredible price (they were males I didn't need) and they ignored EVERYTHING I said about them.
A few days later I went in to see how they were doing. They had the 5 of them in a 20 gallon critter cage with 2 RTB's and a cornsnake. The only thing providing heat was a 15 watt bulb. No hides, dirty water, and a price tag 3x what I charged him. I was pissed but they were now his animals. I explained how unhappy I was and told him how to properly house them while they were awaiting sale. He never changed the housing arrangements so I told him I would never sell to him again.
You can be mad but it is out of your control now. Just don't supply him with anymore animals if you don't like how he keeps them once they get into his store.

 

[Chris@TSE]

I really wish you would have indicated that you were supplying them when you first posted

He did Jerry, lay off on the egg-nog buddy! :deer:

Or atleast pass some this way........

Richard, good job. You'll quickly learn that alot of retail stores show little concern about the welfare of the animals because they feel that they will not be in thier care long enough to suffer the ill effects of thier improper care. This is usually incorrect. If he does nothing to rectify the situation, just do not sell to him. Simple as that. I commend your approach to the situation and remind me to buy you a beer in white plains one of these days.... It's a stand-up move. Good show.

 

[DragonCharm]

He did Jerry, lay off on the egg-nog buddy! :deer:

Or atleast pass some this way........
I commend your approach to the situation and remind me to buy you a beer in white plains one of these days....

I'll also have an eggnog.

I will be in White Plains for the next show, on Sunday. I'll have a Newcastle.