Alexandersalamander
Herper/Hobbyist
I purchased a 4 level 28qt rack from Jimmy Owens of dragons4you about a week ago (I think it was 7/15), and I paid $250 via PayPal. I had read a review on fauna saying that their customer service was lacking, so I made sure to call them after I made the purchase and confirm everything. After calling and confirming the purchase, I was told that the rack would arrive between 7/22 and 7/24. There was no contact between Jimmy and I until I received a FedEx shipping update on 7/20 saying that the rack had been shipped. The rack arrived today in great shape! It's sturdy and well constructed, but still quite lightweight. I opted to buy a rack without heat, due to the fact that it's going to house a non heat-requiring species, but I assume that it would've been nicely constructed if I had chosen the heated option as well. The lack of communication didn't bother me at all. Many thanks to Jimmy Owens over at Dragons4you!