ExoticPetsSW

[Griz]

"Perhaps if we get out our Crayolas and draw a picture?"

Can I use yours?

I would but I had to borrow them from my 2 year old. She's a bit of a stinker and would probably kick you in the shins if you attempted to do so. I would simply pull out the one you used for your resume.

You want to completely gloss over the various questions people have asked of you. You've contradicted yourself over and over again. The fact remains that you screwed up by sending off an obviously deformed animal. You screwed up by violating your own TOS. And yet, despite all of this, you want to start a thread regarding an issue that clearly showed your arrogance. It's not about you offering a refund. It's about the fact that you never should have put a customer into this position. I would never send out an animal without doing everything possible to insure the animal was exactly as described. Amazing...

Griz

 

[ExoticPetsWS]

I buy from the breeder and sell them what I expect to be purchasing. They were sold to me as such and sold to the customer as such.

...and now I know.

 

[Cat_72]

What info did you need besides the date and the animal/animals in question.

I used the size box that was appropriate for the animals being shipped to get them to their destination alive and not frozen to death. The question here was not about my shipping, which is what your making it out to be, it is about the refund/replacement of an animal/animals.

Now, if you like to order off of my retail website and pay a higher price for the animals and receive shipping for $38.50 in a box that fits the animals and will get them to you alive, then please do. You will then see how I do business.

The 360 has already been addressed, and whatever! I prefer markers...they last longer!

The way I see it......the shipping IS a part of the transaction in question, as is your credibility. You lied to your customer about including a cold pack, and broke your own TOS in the process. Your excuse for not using a cold pack, even though it was above 90 degrees, was that it would cost more to ship in an appropriately sized box, yet you told us in another thread that you charge the same price no matter what size box, so in one place or the other, you lied to us. Which is it? All the same rate, or different rates for different boxes? Lying damages your credibility when addressing other issues, such as the fact that you didn't know you were sending a deformed, misrepresented animal.


I would not place an order with you to "see how you do business", as someone who would care little enough about the animals to not ship them in a large enough box to safely include a cold pack, in temps above 90 degrees, is not the type of person I do business with. The fact that the buyer cared too much for the welfare of the animals to ship them back under the same conditions only speaks well of her.

 

[ByRandom]

I buy from the breeder and sell them what I expect to be purchasing. They were sold to me as such and sold to the customer as such.

...and now I know.

Now she knows? I e-mailed her on June 08, 2007 while I was killing some time on a break at work....

-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, June 08, 2007 8:24 AM
To: [email protected]
Subject: Message about: CB Blazing Blizzard Leopard Gecko, Pair $115 Shipped

*************
NOTE: This message was sent to you via the Kingsnake.com Classifieds. If
you feel this message is fraudulent or abusive please forward it to [email protected].
NOTE: DO NOT flag this message as SPAM/JUNK as your ability to receive legitimate messages from Kingsnake.com Classifieds may be compromised
*************

You may want reword your ad. The Bells work with Tremper Blazing Blizzards, where as the Bells also have their own line of Albinism that was named after them. People have been working for years to produce a "Bell Blazing Blizzard". Your ad seems a bit misleading....

Thanks,
Josh Ellis

----------------------------------------------
Click on (or cut and paste into you browser's location window) the URL below to view the ad that this message is in response to.

http://market.kingsnake.com/detail.php?de=506577&cat=10


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This person may or may not be who they say they are.
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Sent 07:23 AM, Jun 08th, 2007 from I.P. Address 38.116.25.4

-----Original Message-----
From: Exotic Pets Wholesale [mailto:[email protected]]
Sent: Friday, June 08, 2007 8:35 AM
To: Josh Ellis
Subject: RE: Message about: CB Blazing Blizzard Leopard Gecko, Pair $115 Shipped

Sorry for the confusion. These are from the Bells. They produced them.

We wholesale many of their animals.

Exotic Pets Wholesale
P.O. Box 12676
Fort Pierce, FL 34979
(772)429-1125 Fax (772)460-9408
www.exoticpetswholesale.com
www.exoticpets-wholesale.com

 

[Hues1]

I buy from the breeder and sell them what I expect to be purchasing. They were sold to me as such and sold to the customer as such.

...and now I know.

and you expected to be purchasing what? Bell albino Blazing blizzards / Bell line blazing blizzards? according to the receipt you posted, they were most definitely not sold to you as such. As stated before, you purchased some blazing blizzards ( Tremper ) PRODUCED by the Bells......there's a big difference. I purchase and sell to the Bells a few times a year, so before you decide to put foot in mouth again...I'm just about 99.9% positive they are Tremper Blazing Blizzards.....how sure are you that you purchased "Bell Line / Bell Albino" Blazing blizzards?

Been there...done that, just thought I'd point it out to you for your benefit.

 

[shrap]

There was nothing wrong with the way they were shipped.

I will not use a larger box when it is not needed. That would make my customer pay more for shipping when it is not necessary.

But thanks for the suggestion.

But I thought you said you were such a high volume shipper that all your packages, no matter size or weight, were charged the same $36 (I think it was $36 you said) rate?

Seems like someone, YOU, just got caught in a lie. Where there is one there is usually another.....

 

[ExoticPetsWS]

$38.50 when you purchase from the website.

~ not over the phone.

~ not through the mail.

~ not wholesale.

~ not any other way.

 

[KelliH]

As for misrepresenting ~ I'm still waiting for the extact dollar amount spent on Bell animals this year from their close friend who stated "these are not bell blazings".

You think I care how much money you spend with Mark? Is the amount supposed to impress me or something? LOL I couldn't care less. That has nothing to do with this particular transaction, does it?

Or are you asking me how much money I have spent with Mark this year? If that is the question you are asking then the answer is: it's none of your business and even if I decided to allow it to become your business it has nothing to do with this situation.

Those geckos are not "Bell Blazings", they are "Tremper Blazings". Marketing them as "Bell Blazings" is misleading to your customers. I can almost guarantee that the only reason Sandy (your customer) chose to purchase geckos from a reseller (you) rather than a reputable breeder was because she thought she was buying "Bell Blazings", of which ZERO exist, not "Tremper Blazings", which are frankly quite common these days. How much money you or myself spend is irrelevant.

 

[ExoticPetsWS]

I already addressed this.

I offered to pay for the return shipping, and give her a full refund. She declined. End of case.

I don't need to impress anyone nor do I try too.

 

[KelliH]

I offered to pay for the return shipping, and give her a full refund. She declined. End of case.

I agree if she was very unhappy she could have taken you up on that offer, which did go above and beyond your terms. I'm sure she was trying to do the best thing for the geckos. She has every right to post her experience with you here, and there were some things that were, in her mind, negative regarding that transaction.

 

[Jim O]

Thank you, but when I did that it copied the entire message. I did not want that.

Did you really go to college? Heck I went so long ago no one had a personal computer and Al Gore hadn't yet invented the Internet, but I can still edit, cut, and paste (and use smilies ).

Perhaps a basic computing course would be a good thing for you to take.

Now if you want to copy some text from elsewhere, say an email, and place it inside a quote you need to be able to copy it, click on the button in the message entry box as illustrated, and then paste the the text between the

tags that appear. Alternatively, you can paste the text, select it, and click the button and the

tags will "wrap" the text. It's not that hard...I'm sure you can do it.

 

[Griz]

Good grief Jim, she no's.....she no's already........

Griz

 

[ExoticPetsWS]

IMAGINE THAT!!!

 

[BryonsBoas]

I already addressed this.
I don't need to impress anyone nor do I try too.

At least you got one thing right.

 

[ExoticPetsWS]

Go figure ~

 

[Griz]

IMO the seller should make good on this deal. There is NO REASON for this! Not only does it make the (reptile) industry look bad but this is the reason why many carriers DO NOT want to ship live animals.

Shipping reptiles correctly is not cheap, when you take into consideration the amount of time and effort that is needed to get the animals to their destination ALIVE. Saving a few bucks, ends up costing a hell of a lot more in the long run. When you do it correctly there is less stress on the animals, less paperwork (if you are a business) and less headaches dealing with stressed out customers.

To the seller, you make more money not having to replace senseless DOA's! If you are new at this, take this as a learning lesson in shipping reptiles. Contact http://www.superiorenterprise.com and buy a few boxes.

Yet another inconsistency. If you truly practiced what you preached, you would have ensured that they were packed correctly, which would have included a cold pack. From what anyone can ascertain, you simply like to spout off what you THINK people want to hear. It's a whole different story when it comes to practicing it. Go figure.....

Griz

 

[GDReptile]

Blah

Rose,

The fact remains that your customer has no oboligation to return any animals after they have purchased them from you. Yes you made the offer (you say to fix the situation), but it came accross more as an "FU" than a "let me help you". If you were truly trying to fix the situation why did you ask for the return of both animals? The male was healthy. Furthermore you responded with your "FU" statement after the customer asked if you had any other females available for sale, she wasn't asking for a free animal, just a good deal or discount (pretty rational). I would think that such a big high volume breeder and wholesaler such as yourself you be able to get ahold of another female, or at least find one from all of the big names you like to drop. When you did find one you could have paid for part of it, which would be exactly the same scenario as if you had another female instock to discount for the customer. In all actuallity it probably would have been cheaper than the return shipping you were going to pay for. Your actions stink of malevolence more than they do of kind heart, or even common sense.

 

[Cat_72]

$38.50 when you purchase from the website.

~ not over the phone.

~ not through the mail.

~ not wholesale.

~ not any other way.

So, let me get this straight.

You pay the same price to ship, no matter what size box you ship....but you charge the customer different shipping rates even though it costs you no more to ship in a larger box? And even though it costs you no more, you didn't use a cold pack, because you would "have to" charge the buyer a higher shipping rate (even though it costs you no more) to use the proper sized box to ensure the animal's safety?

 

[blueapplepaste]

So, let me get this straight.

You pay the same price to ship, no matter what size box you ship....but you charge the customer different shipping rates even though it costs you no more to ship in a larger box? And even though it costs you no more, you didn't use a cold pack, because you would "have to" charge the buyer a higher shipping rate (even though it costs you no more) to use the proper sized box to ensure the animal's safety?

Plus it appears she violated her own terms of sale by not including an ice pack when it was requested. If in fact that would have increased shipping costs then the buyer should have been informed and given the choice. I have no doubt that they (or anyone) would have paid a higher shipping cost for the welfare of their animals. And the whole "I charge different shipping depending on method of order" seems bizarre to me. What difference does it make whether its a phone or web order?

 

[Jim O]

And the whole "I charge different shipping depending on method of order" seems bizarre to me. What difference does it make whether its a phone or web order?

There is a difference. One can set up for web orders to be automatically processed and entered into your bookkeeping and inventory software whereas a telephone order not only ties up the line and takes the time of the person who takes the order (who may be an hourly employee), those processes then may need to be done manually.

Giving customers a perk or a discount for using an online ordering system when one is available is not completely unheard of in business these days. For instance, some brokerage houses charge three levels of fees, the lowest for an Internet trade, a mid level for an "automatic" telephone trade (no human involved) and the highest level for a "broker assisted" trade. Those reflect their costs.

I'm not saying those are her reasons, but it is a business choice that she has made. She does not really need to defend her charges especially in light of the fact that they are certainly anything but unreasonable at $38.50.

That she didn't use a cold pack is another story entirely...