Karnagereptiles
New member
Has anyone ordered from family reptiles, i like the prices that they have, but good prices doesn't always mean good snakes. Please any help would be greatly appreciated.
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Inquiry Family Reptiles
- Thread starter Karnagereptiles
- Start date
caffeinecynic
Lumina Reptiles
I have two racks from them and I've also been to see them in person, as I'm local to them.
Their store is immaculate and their animals look great in person. The racks I got from them both work great and they were able to get me a rack in a day when I needed one. They're all very nice and professional.
Here are two other threads on them.
Good -
http://www.faunaclassifieds.com/forums/showthread.php?t=182945
Bad -
http://www.faunaclassifieds.com/forums/showthread.php?t=521593
I'd call them to make your own judgments, but I can assess that their shop is clean, immaculately so at least on every time I've visited. I can't speak for the lingering health of their animals as I've never bought anything living from them but they all look healthy (no stuck shed, no wheezing, no mites that I noticed).
Hope this helps.
Their store is immaculate and their animals look great in person. The racks I got from them both work great and they were able to get me a rack in a day when I needed one. They're all very nice and professional.
Here are two other threads on them.
Good -
http://www.faunaclassifieds.com/forums/showthread.php?t=182945
Bad -
http://www.faunaclassifieds.com/forums/showthread.php?t=521593
I'd call them to make your own judgments, but I can assess that their shop is clean, immaculately so at least on every time I've visited. I can't speak for the lingering health of their animals as I've never bought anything living from them but they all look healthy (no stuck shed, no wheezing, no mites that I noticed).
Hope this helps.
Karnagereptiles
New member
Thanks a lot for your reply, it's a better answer then what I have got before. Will try and do business with them
caffeinecynic
Lumina Reptiles
Not a problem. Do make sure to post back with a review based on your experiences and I hope it goes well for you.
Karnagereptiles
New member
Will do.
I have a post on here that I had a bad experience with them. But I will say I bought a lesser plat. ball python back in Feb/March not sure which. But the snake is beautiful and healthy.
To be clear my bad experience was due to poor customer service with the owner Scott Wisneski, after I bought a tank set up and something broke he fought me to replace. >>>
http://www.faunaclassifieds.com/forums/showthread.php?t=521593
Chris Kennard
Well-known member
Now it's "fought me to replace"? You were admittedly short and hung up on him. You then went after him on FB. You are out of pocket how much? You wrote him up over two bulbs that could have been damaged by you. Can someone please contact Family Reptiles and have them weigh in here?
It doesn't matter how much I was out of pocket I bought something that broke after two days, he should have replaced. End of story.
Their animals are perfect, customer service is lacking. So if customer service is a huge thing to you then don't go there. If you don't care and just want a healthy animal then yes Family Reptiles is great!
Chris Kennard
Well-known member
Actually, customer service is important to me which is why I WOULD go there thanks to your comment in the other thread where you stated, and I quote, "customer service was GREAT when I purchased from them". Your exact words. Post #9.
And it was, until they had my money then they didn't seem to care anymore.
caffeinecynic
Lumina Reptiles
I have had very different experiences from you, Megan, with all due respect intended. (Also, I linked your thread in my first post, so that the OP could form and draw his own conclusions.)
When I purchased my second rack from Family Reptiles, I told them that one of my racks had malfunctioned. The first question they asked was "Is it the one you bought from us?" - indicating that if it was, they probably would've been more than happy to replace it.
This was all but confirmed when, in person, they went over - at length - how to set up the probe and thermostat, to make sure another problem didn't happen. Which, I already knew, but I appreciated the lengths they went to to set it up. This was after they had my money.
This isn't a review on a living entity, so again it may not be relevant, but you can see from the texts - they not only got me the rack very quickly, but also followed up afterwards to verify that it was working fine. The last text was sent around 9PM (Timestamp shows) - when I picked it up about 4:30. They were following up to make sure it was okay.
I can't, and won't, try to speak for the health of their animals... but as far as I am concerned, their customer service was, and is, fine.
I've attached screenshots from my cellphone. Hopefully they attach in order.
I'm very sorry you had a bad experience, Megan - but as I said, mine was drastically different.
When I purchased my second rack from Family Reptiles, I told them that one of my racks had malfunctioned. The first question they asked was "Is it the one you bought from us?" - indicating that if it was, they probably would've been more than happy to replace it.
This was all but confirmed when, in person, they went over - at length - how to set up the probe and thermostat, to make sure another problem didn't happen. Which, I already knew, but I appreciated the lengths they went to to set it up. This was after they had my money.
This isn't a review on a living entity, so again it may not be relevant, but you can see from the texts - they not only got me the rack very quickly, but also followed up afterwards to verify that it was working fine. The last text was sent around 9PM (Timestamp shows) - when I picked it up about 4:30. They were following up to make sure it was okay.
I can't, and won't, try to speak for the health of their animals... but as far as I am concerned, their customer service was, and is, fine.
I've attached screenshots from my cellphone. Hopefully they attach in order.
I'm very sorry you had a bad experience, Megan - but as I said, mine was drastically different.
Attachments
caffeinecynic
Lumina Reptiles
Also to clarify:
The first rack I purchased from them was in early October of 2014. That is the one they are inquiring about in the text ("Is it ours?"). This was nearly a year turn around on that particular product. Unfortunately, I don't have a transcript of that experience, as that was all done through phone conversation versus text messages.
The one I purchased as a replacement was literally a week ago.
Just so people have a full calendar of events. It was Scott, the owner of Family Reptiles, that I dealt with both times. These are the only transactions I have had with him, or Family Reptiles, at all (although I will confess to being extremely tempted by one of their pastel SK axanthic hatchlings - which is why I was looking at their animals so in depth on Saturday).
The first rack I purchased from them was in early October of 2014. That is the one they are inquiring about in the text ("Is it ours?"). This was nearly a year turn around on that particular product. Unfortunately, I don't have a transcript of that experience, as that was all done through phone conversation versus text messages.
The one I purchased as a replacement was literally a week ago.
Just so people have a full calendar of events. It was Scott, the owner of Family Reptiles, that I dealt with both times. These are the only transactions I have had with him, or Family Reptiles, at all (although I will confess to being extremely tempted by one of their pastel SK axanthic hatchlings - which is why I was looking at their animals so in depth on Saturday).
That's great. I've said this before just because I had a bad experience doesn't mean you will. There animals are the perfect. It just happened when something I bought broke they gave me the run around. But I'm glad to see their customer service with you was satisfactory. Who knows maybe the day I had a problem he was having a bad day or just really busy.
FamilyReptiles
New member
I cant please everyone, but ill do whats possible
If you need anything, just let me know.
Im sorry megan had bad service.
If you need anything, just let me know.
Im sorry megan had bad service.
Chris Kennard
Well-known member
I don't believe they gave you the "runaround". The day the second bulb went out, you called them and were short and hung up. Then all in the same day you emailed them and attacked them on their FB page. All of that over two bulbs when you admitted your experience and merchandise was great. Your original post here was quite misleading and I think you have a short fuse and are a problem customer.