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Fangs

KATTURNER

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I AM GETTING NERVIOUS OUT HERE.. I AM A NEW MEMBER AND PURCHASED TO ONE OF THE POSTS FROM THE CORN SNAKES FOR SALE.....I HAD EMAIL CONTACT WITH "FANGS" BACK AND FORTH BEFORE I MADE PAYMENT... THE PAYMENT HAS SINCE CLEARED ANDNOW I AM GETTING NO RESPONSE!! CAN ANYONE HELP ME...OR GIVE ME ADVICE??
KAT
 
Kristina: a few questions-

Give us a bit of a time frame here. You said 'payment has cleared'. Did you mail a personal check, and when did you notice it posted clear? If it was yesterday, the seller may not know it is clear yet, he may be waiting until he knows it is clear. He would really not need to contact you and arrange shipping until he knows he has his money.
Did you email him, and when?
Did you do a BOI checkup on him prior, does he have a good rep?
Give us a bit more info please.
 
I went and looked at the cornsnake classifieds and saw where you responded to an ad on 7/30. If those are the snakes you bought, any cleared item must have cleared very recently; I would think that the seller may just now be noting that his payment is cleared.
 
FANGS

YES THE PAYMENT ONLY CLEARED A COUPLE OF DAYS AGO... I USED PAYPAL....I ALSO HAD 3 OTHER TRANSACTIONS THAT WERE GOING ON AS WELL, AND ALL THOSE OTHER SELLERS HAVE CONTACTED ME IN SOME WAY...VIA PHONE OR EMAIL TO SAY THEY WERE MAKING SHIPPING ARRANGEMENTS.....
NOT ONLY DID I GET ALLITTLE CONCERNED WHEN I HAVEN'T HEARD FROM THIS SELLER SINCE I MADE THE PAYMENT BUT WHEN I USED THE EMAIL ADDRESS LINK UNDER MEMBER PROFILES...THE EMAIL WAS RETURNED"MAILER DAMON...ONKNOWN ORIGIN". ONLY BECAUSE OF THAT, DID I DECIDE TO QUESTION THE VALIDITY OF THIS SELLER.......SINCE I AN NEW AT THIS...I WASN'T SURE WHAT KIND OF TIME FRAME I SHOULD GIVE THIS PERSON BEFORE I BECOME MORE CONCERNED....
 
I would be concerned too, paypal is a quick clear. I suggest that you re-send an email this morning just to be sure it is not some mail glitch; then if you have not heard back by this afternoon contact Paypal through the Buyer Complaint Process. The online form to complete the Buyer Complaint Process is available at the Paypal site, click on the bottom of the page under security and follow the prompts. If you register a complaint and the seller does not respond within a certain time frame, I think maybe it is a week or ten days, Paypal automatically refunds your money if the transaction was under $500.
 
Let us know what happens; I think things will work out, especially since you had enough forethought to use Paypal so there are records of sending and cashing.
 
FANGS

I JUST WANTED TO GIVE YOU AN UPDATE...... I JUST RECEIVED SEVERAL EMAILS FROM THIS SELLER AND IT SEEMS THE SNAKES WILL BE SHIPPED OVERNIGHT OR 2ND DAY AIR...ACORDING TO HER.....SHE REPLIED BACK TO EVERYONE OF THE EMAILS I SENT.....
THANKS FOR YOUR HELP AND ADVISE THIS MORNING...LOOKS AS IF EVERYTHING WILL BE ALL RIGHT...SORRY TO HAVE BEEN A BOTHER,
KAT
 
I JUST WANTED TO GIVE YOU AN UPDATE...... I JUST RECEIVED SEVERAL EMAILS FROM THIS SELLER AND IT SEEMS THE SNAKES WILL BE SHIPPED OVERNIGHT OR 2ND DAY AIR...

Kristine,

If I were you I would specifically request overnight shipping. Shiipping 2nd day air can be extremely risky for the snakes (due to unpredictable temperatures in transit) depending on where you are at. Yes, she might save a few $ by going 2nd air but if something happens to the snakes she will have to refund all your money.

Good luck! :)
 
Not too sharp

This person (FANGS) posted this on Cornsnakes.com:

08-06-2004, 01:04 PM #1
Fangs

Join Date: Jul 2004
Location: coppell,Tx
Posts: 23
Rep Power: 0

How do I ship I need to ship tonight help!!!!!!

--------------------------------------------------------------------------------

I need to ship 2 baby corns and Fed ex said no so did ups how do I ship please help me!! I have to ship them today!!!
--------------------------------------------------------------------------------

Looks like someone is in over their head.
 
I hope you took a second to write him some GOOD advice there. I recently purchased a tree boa, and the person was not experienced (we all have to start somewhere) and I did not say anything because the plan was UPS overnight; he went on a chat board and was advised to send USPS which he did.
The snake arrived alive; and I immediately emailed and said that is not a good way to do things since it is illegal; but if you can give a helping hand anywhere on these boards, in the long run it is the snakes that are the beneficiaries.
 
FANGS

OH BROTHER.....SHE EMAILED ME ABOUT 10 TIMES YESTERDAY....FROM HER EMAILS SHE SEEMED VERY RATTLED...
IN ONE OF THE EMAILS SHE WASN'T SURE WHETHER SHE WAS SENDING THEM OVERNIGHT OR SECOND DAY...BOY, DID I GET PANICKY THEN!! I LIVE IN LA...OUR TEMPS HAVE BEEN IN THE HIGH 90'S WITH HEAT INDEXS NEAR 110.....I WROTE HER BACK AND TOLD HER IT HAD TO BE OVERNIGHT....
THE LAST EMAIL I GOT SAID SHE HAD GOTTEN THEM SHIPPED BUT IT WAS 5PM WHEN SHE DID...THEY SHOULD ARRIVE TO ME BY 12PM.....KEEP YOUR FINGERS CROSSED THAT THE POOR GUYS MAKE IT OKAY......THIS HAS BEEN A......LEARNING EXPERIENCE?
KAT
 
I am keeping my fingers crossed that the snakes arrive well and healthy; that it was not done through USPS. There is a huge difference between ignorance and stupidity: at least this shipper, although inexperienced, and obviously overwhelmed, went to a board and asked for help. A stupid or uncaring person would have not asked for help and just done whatever came to mind.
 
FANGS UPDATE......

HAPPY SATURDAY!!
WELL, TODAY MY SHIPMENT OF SNAKES CAME IN FROM "FANGS".
THANK GOODNESS BOTH SNAKES WERE FINE.. SHE ACTUALLY HAD GIVEN ME HER PHONE NUMBER TO CALL HER WHEN THEY ARRIVED,SO I GOT ON THE HORN RIGHT AWAY SO SHE WOULDN'T WORRY.(SHE REALLY DID CARE ABOUT THESE GUYS).
JUST IN THE FEW MINUTES I TALKED TO HER I COULD TELL SHE WAS VERY YOUNG AND INEXPERIENCED... I AM ENCLOSING A PICTURE OF HOW THEY WERE SHIPPED.....
WHEN I SUGGESTED GENTLY TO HER THAT I UNDERSTOOD IF THIS WAS HER FIRST TIME SHIPPING...BUT I RECOMMENDED THAT THE NEXTTIME SHE SHIPS TO AT LEAST PUT THE SNAKES IN SOME SORT OF BAG TO PROTECT THEM .....SHE SEEMED TO BE OFFENDED THAT I THOUGHT IT WAS HER FIRST TIME....NEVER THE LESS I HOPE SHE GETS ALITTLE MORE EXPERIENCE UNDER HER BELT BEFORE THE NEXT SHIPMENT IS MADE......
I HAVE INCLUDED A PICTURE OF THE BOX AND ITS PACKING MATERIAL......THEN THE SNAKES WERE LOOSE IN THE BOX!!
THIS HAS BEEN AN INTRESTING EXPERIENCE!!
KAT
 
FANGS

I THOUGHT I HAD ATTATCHED THE PHOTO CORRECTLY.....
I'VE NEVER DONE THIS,SO LET ME TRY IT AGAIN...
KAT

I CAN'T SEEM TO GET THE ATTATCHMENT TO WORK... IF YOU EMAIL ME@ [email protected].. I CAN SEND IT THAT WAY.....
SORRY, GUESS I'M COMPUTER STUPID TODAY...
 
Kristina,

You definitely have to let her know that the snakes need to be bagged for shipment. By sending them loose in the box a couple of things can happen. For once they can get out of the box if by any chance this one is damaged. Secondly they could be hurt when the box is tossed around during shipping as there is nothing to cushion them (unless there was plenty of packing material).

Anyways I'm very glad they made it fine. :)
 
FANGS

BELIEVE YOU ME... I NOT ONLY CALLED AND SPOKE TO HER AFTER THE SNAKES ARRIVED....BUT I ALSO ADDRESSED IT IN AN EMAIL TO HER AS WELL.....
IN SPEAKING WITH HER,SHE BECAME DEFENSIVE WHEN I QUESTIONED HER EXPERIENCE IN SHIPPING......
BUT I DEFINATELY TOLD HER,THAT HER WAY WAS FAR FROM CORRECT!!!
KAT
 
FANGS

IT WAS SUGGESTED THAT I POST HER REAL NAME ON A THREAD....
THE BOX WAS SHIPPED FROM A "UPS STORE" IN COPPELL,TX.
DORA GOLLAGER WAS THE NAME ABOVE THE UPS STORE LOCATION.....I'M ASSUMING THIS WOULD BE HER NAME.....
KAT
 
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