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Fed EX..They ship Reptiles right??..having problems

T

TVRInc

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Hello...My name is Brad Coleman of Tennessee Valley Reptiles and I tried to ship a reptile( ball python) today, but the box said "live harmless reptile" and they said they didn't ship reptiles.
I applied for my account and asked about shipping reptiles and they told me "Yes..along as they are non venimous" and the box has to read " Live harmless Reptile" Even my account is under Tennessee Valley Reptiles...what should I do???
 
Have you gone through the process of getting certified as posted here? If so, then simply show them the contract, which explicitly gives you permission to ship live harmless reptiles.
 
I have been attempting to become certified with Fed Ex to ship reptiles, following the instructions on Brian Oakley's post. This has been my experience: I attempted to contact my account rep, left several messages and never received a call back. I then contacted Customer Service and was jerked around from department to department, and told that Fed Ex DOES NOT take live animals. Customer Service did however get my account rep to contact me. She told me that she had nothing to do with the certification process and directed me to the live animal desk. I spoke with someone at the live animal desk who then told me that live animals could only be shipped between retail establishments and that I, as a private breeder could not become certified to ship live animals. I mentioned that I knew of private breeders who had become certified and he said he would look into it... I really don't know what to do next. Anyone have any suggestions or insight? You may email me at [email protected] Thanks.

Isis Madec
Isis Reptiles
 
I live here in Southern California as well. My "Local Rep" is EXTREMLY helpful. (So helpful I think he might work on commission!) I’m e-mailing his name and phone # to you.

I've never shipped a snake yet, but I got certified. This is exactly what I did (So you don't have to weed through the entire thread at Fauna)

1. Open a Fed-Ex account. Wait at least 24 hours for account to activate
https://www.fedex.com/signup/oes?enrollmentid=f037262224
2. Prepare a shipping box. Just like one to ship a reptile. In deli cup, or whatever you would put the snake in, put a post it note that says something like “Live harmless reptile goes here” Seal up the box just like you would to send it.
3. Fill out this form
http://fedex.com/us/services/pdf/PKG_Services_Application.pdf?link=4
4. Put the form and the packing box into a larger box to ship them to the address on the bottom of the form.
5. NOW call an account Rep. Yours or mine, mine just connected me to package testing, so you may be able to call them direct. Tell them you need the acct # you should use to send a package to the testing lab so that THEY pay for shipping.
6. Ship them the box. Wait. About a week.
7. Get box back ~Approved I hope, mine was first time. My box and materials were from “Scales”:
http://www.exoticlizards.com/miscellaneous-reptile-supplies.html
8. Call account rep, explain that you need the Waiver to ship reptiles. If he/she seems confused, request that they contact James Brown in Legal. Fax the account rep a copy of your approval notice. (He/she needs to send it to James Brown)
9. Wait some more. Couple days, not long. Account Rep SHOULD FAX or E-mail you a copy of a Waiver letter to your BUSINESS name. (Idf not, call your Rep and inquire about the Waiver) Sign and FAX back. Try not to worry about the Business to Business part. Most of us have decided to interpret that as “Home Based Business” and my account Rep knows I live in a residential neighborhood and am a Home Based Business. When you ship something, just ask the receiver for a name of a “Business” if they should ever choose to become a home based business and send the package to the business name “C/O” whomever is purchasing the animal.
10. Wait a couple more days, you should get your signed and completed waiver back from Fed-Ex very shortly.
11. Thomas Acey says I should call him before I ship my first box so he can set me up for discounts for using a MasterCard and printing labels on my PC (You don’t get the discounts unless you ask specifically. Jean at Creature Company told me about them so I would know to ask)

Good Luck! Hope that helps!
 
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