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FedEx Certification Contact

Help!

I was wondering if anybody could help me out here, I have been trying to kick start the process of getting fedex certified, I have tried emailing this Leonard Evansek for several weeks now (since I first saw this thread) and as of yet I have not gotten a response, I have emailed him about 5 times now. If anyone could help me out, it would be greatly appreciated.

Thanks!!!!!
 
You could drop my rep a line and see if she could get the ball rolling for you. Her name is Courtney Harrison [email protected] or give her a call at 800-448-9961 x 4853. She has been great helping me get started and calling me every few weeks to see how things are going for me.
Stephanie
 
Just for the record, Leonard never contacted me - he notified my rep and she called me. Could be that he is just passing the info along and that the ball is being dropped.
 
Thanks for your replies, i'll give that a shot Stephanie, Thank You. I didn't want to be pushy about the subject so after the 5th time I just stopped emailing him, that was about 2 weeks ago. Thanks again!!!!!!!!
 
I am curious to know if he did pass your information onto another rep and they are dropping the ball. Leonard got a hold of me before he assigned me my rep, he needed to know my zip code or something like that.
Hopefully Courtney will be able to help you find out whats going on and get you hooked up.
Bob you can email me off list if you'd like at [email protected]
Stephanie
 
I had already set up a FedEx acct before I contacted Leonard, so they already had my info available. I know that in at least one other case, the local rep just never followed through - that person got another rep and things progressed quickly. It is also possible, since you are talking about a 2 week period, that vacations have added to the delay (tis the season, you know).
 
sorry - just reread and noticed that you said you STOPPED emailing about 2 weeks ago. what kind of time span are we talking about for those 5 emails?
 
It was the end of June when I first started to email him right after i seen this thread, if memory serves the original poster of this thread posted this in the middle of may (I know it was almost a month and a half after but I never noticed this thread before), the first email I waited about 2 weeks before I emailed him again, then I emailed about once a week after that, then I figured I was being too pushy so I stopped emailing him, that was about 2 weeks ago. Then I figured I would come on here and ask for any help. Thanks again for your replies.
 
I am sure Lenny forwarded the email to the appropriate representative. Unfortunately, many representatives are unaware of the proper procedures for this shipping account type. This may cause some slacker representatives to avoid contact and dismiss the extra work.

I could email Lenny again for you if you'd like...

Chris
 
Bob, I let Courtney know about this thread and the problems you were having and she wrote me back saying " I at least can start a fire under the rep that's supposed to be handling it, and I'll do what I can to help! "
Please contact her if she hasn't contacted you already. To get the ball rolling on your end so that it all goes faster once your rep contacts you is:
If you haven't set up an account on fedex.com then you need too
get your test package ready and sent to the testing place. They can email you the results along with putting them back in your testing box when they send it back to you (you will need to save those papers).

Once all that is done, if memory serves me correctly, then there are two different set of documents that she sends (at different times), and you need to sign them and fax them back to her (Office Depot works great if you don't have a fax machine). Once she gets the documents, she hand delivers them to where they need to go and lets you know when you are ready to ship out your first shipment. It took us just under a month from start to finish to be "legal" to ship our reptiles. The fedex guy is so cute when he comes to pick up our bearded dragons on Monday mornings going.. "what do we have here today, bearded dragons or snakes?" He has even asked if he can come over later when his shift is over to see our collection of reptiles. I've noticed that they have the same guy picking up and delivering everything to my house now. Not sure if its because they know it's more than likely reptiles and thats why he was assigned because he doesn't mind them or what. All I know is he's excited about handling them. I have the boxes well marked (on every side), Live Harmless Reptiles, name of the reptile species (ie: bearded dragon), and scientific name. It takes a little more time on my end, but there is no way that they are going to miss what is inside of it and there is no way any of those are going to escape out of their packing box, unless they some how smuggled a knife into the box and can cut their way through the packing tape, hehe.
A few days after my first phone call with Courtney, she set up a time for Jane Baerd (?) (shes the label consultant), to call me and walk me through how to mail out packages and view my account along with other stuff online. I'm on my computer a lot so I figured out most of the stuff before she called, but it was nice to have a walk through so I knew how it worked exactly without charging my account :)
All in all the care these two women gave us and staying on top of things and answering every little question was great. If Courtney didnt know the answer, she admitted it, went and found out the answer and would email me and call me to let me know what was going on. Which is soooo nice to have the written and verbal information.
I will never be able to repay her enough for all the help and care we received from her. Please let me know how the saga goes.
Stephanie
 
Chris that would be great, I am at work right now and was going to call Stephanie's rep when I got off, but I don't get off till 6:30 and am unsure if that will be too late. I hate to have everyone else do the work for me, but any help would be great. You guys are all great, thanks for the replies and the help.
 
Not sure where you are located Bob, but I know a lot of the reps are in Arizona (mtn time zone). The phone number that I listed for you is a toll free number so you can call it any time or respond to the email that she sent to you a little while ago, I seemed to have gotten a cc copy of it somehow.
Stephanie
 
I just want to thank you all, Stephanie's rep Courtney has emailed me and I have already emailed her back, she then forwarded my email to someone that could get me rolling. Thanks guys for all the responces and help. Thanks Stephanie for setting me up, and thanks Chris for helpin out.


Thank You! :)
 
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