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FedEx Certification

B

ByRandom

Back at it
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I read the post made last year about becoming certified through FedEx and immediately thought "How Easy!" and "Why didn't I do this before!". Now that I'm actually trying to go through the process, it is very nerve racking.

My account number is about 4-5 days old. Every time I call 1-800-GOFEDEX, they are determined to talk me out of facts that I know. Example: That no one is certified to ship Harmess Reptiles through FedEx. So I guess you all are doing it illegally, seeing as not a soul in the United States is legally certified through FedEx to ship reptiles. I've gotten the oh-so-infamous Run Around from these people that it's not even funny. I think I've left the same message 10 times with 10 different offices, and not a soul has e-mailed me or called me back. Name, Rank, and Identification Number. :hot:

Now that I'm done ranting, anyone have any advice? Lol The link(s) in the prior thread no longer exist, otherwise I would have cut the middle-man (Rep) out of the picture and just sent them a box. The closest anyone has come to admitting that they ship reptiles was one individual who said "Yes, that's right, you have to be Authorized." But then I was transfered to another individual who said that they can't do it, period, no if's, and's, or but's. :hot:

Any advice?
 
Josh,
Here is the address where you will need to send the package:

FedEx Express Packaging Lab
2828 Business Park Drive
Bldg H Suite 500
Memphis, TN 38118
800-633-7019

However, you will need to get the paperwork from them first.
This includes the direstions for package submittal and the contract.

Here is the contact info for my rep:

Margaret Biscan
[email protected]

If she can't take care of your herself (you may have another rep already assigned to your account) I'm sure that she can point you in the right direction. She has proven herself to be very helpful.

Good luck
 
Mike,

Thank you very much. I sent her out an e-mail and await her reply. I appreciate your help very, very much.
 
Here's the link to the paperwork you need to send in with your package.

http://fedex.com/us/services/pdf/PKG_Services_Application.pdf?link=4

I would include a cover letter of some sort clearly stating what you're hoping to accomplish. I'll see if I can find a copy of what I sent with the package and "packaging services application". Have them return your package (no charge to you) and they'll include the packaging approval paperwork. Once you figure out WHO your rep actually is, you'll need to fax it to them. I ended up having to fax mine 3-4 times I think while I got bounced from rep to rep.

If you're still having trouble on Monday with getting to talk with someone who can actually HELP you, you might want to try asking for Eugena Tribble. (I think that's what her first name was) She was the one (of 8 different people) who finally got the whip a crackin' for me.
 
Man you guys rock. I should had just posted on Fauna instead of calling FedEx a thousand times. What was I thinking? I guess I should had known that people within FedEx have absolutely no idea about the things that FedEx does.
 
Okay, the letter I sent with the test package must be on the old computer. Anyway, here's how I filled out the "Application" form:

#3
Product Name: Live Harmless Reptiles Model No. N/A
Approx. Value: $50-1000 Product Weight 1-10 lbs
Description of product and accessories to be included...
Live Harmless Reptiles
Is this product a hazardous material? ___Yes _X_No

#4
Where is this product being shipped? _X_U.S.
Are you currently experiencing damage? _X_No
What service is used to ship this product? _X_FedEx Express

#5
I answered 'yes' to both a and b.


**even though I checked the box in #7 to have the results sent by email, they didn't do it.


I know it seems pretty self-explanatory, but I wasn't quite sure what to put where. I'm not saying that this is the right way to do it, I'm just saying that's how I did it... and it worked. :hehe:
 
Man Paul. Above and beyond would be fitting. I appreciate it. I hope I can repay you both sometime down the line.
 
Josh, don't worry about it. It took a whopping 5 minutes of my time. lol I just wish there had been someone willing and able to answer MY questions when I was pulling my hair out for FIVE MONTHS trying to get mine taken care of! Besides, it's about time the "old" FedEx thread was condensed a little. :hehe:
 
Josh,
Your FedEx account rep can make this process happen for you (or not, as some people have experienced). If you have not spoken with YOUR rep (as opposed to the countless, random phone people that really don't care), that should be your priority. If you have, and have been getting the run around, ask for a new rep.
I had a tough time making initial contact with my rep, so I sent an email to:
Lenny Evansek
FedEx Account Executive
[email protected]
and he got things rolling - my rep called me that same day, and the process was underway.
 
It's really easy...

once you get a particular rep who is willing to follow through and help. When I first signed up over a year ago, I just had to keep name dropping "just ask James Brown in the legal dept." and act like I knew they did this all the time. That made them believe me enough to keep trying until they figured it out. In any of those big companies, one hand doesn't know what the other is doing.

I am sure the previous posts will get you through with no trouble. But if you still have trouble, let me know (email or call me). My rep is GREAT! He said that even though he can only take on S. Florida clients, he will be happy to put others in touch with the right rep if they call him. He even calls me out of the blue every 3 months or so, just to ask if I need anything! I had used DHL exclusively for about 9 years, never had a rep the whole time, and certainly never had anyone call me to see if I needed anything.

I think you will be happy once you go through the process. Good luck!
 
PaulSage said:
it's about time the "old" FedEx thread was condensed a little. :hehe:
Click to expand...

Once upon a long time ago I did that~ here is what I put together if it helps anyone. I have pics somewhere of the shipping box I used and how I packed it~ but those may be lost on one of the MANY PC melt downs I've had.

This is posted in a couple different places~ but if it helps here it is again:

It's now possible to get certified to ship snakes legally through Fed-Ex. Credit for the instructions really needs to go the www.faunaclassifieds.com where there is a long thread (24 plus pages) detailing how to become certified to ship Fed-Ex. All I did was condense that long thread down into a series of step by step instructions.
1. Open a Fed-Ex account. Wait at least 24 hours for account to activate before going on to step 2.
https://www.fedex.com/signup/oes?en...ntid=f037262224
2. Prepare a shipping box. Just like one to ship a reptile. In deli cup, or whatever you would put the snake in, put a post it note that says something like “Live harmless reptile goes here” Seal up the box just like you would to send it. Don't forget to use insulation and a heat or cool pack. (I did not activate the heat pack~ I just put a note on it indicating it would be activated if an actual snake where enclosed)
3. Fill out this form
http://fedex.com/us/services/pdf/PK...tion.pdf?link=4
4. Put the form and the packing box into a larger box to ship them to the address on the bottom of the form.
5. NOW call your account Rep. Call 1-800-463-3339, give them your account # (From step one) and ask who your local Rep is and how to contact him/her. Mostly at this point you just want to know who your Rep is and let them know that you're working on getting certified to ship live snakes. I've had 3 different account Reps in just 9 months~ but it seems to me they are very nice to you if you are very nice to them~ and you want to be nice to them because they will hopefully hook you up with shipping discounts later.
6. Have your Rep connect you with "package testing." Tell them you need the acct # you should use to send a package to the testing lab so that THEY pay for shipping (as in Fed_ex pays to get your box and inspect and to return it to you).
7. Ship them the box. Wait. About a week.
8. Get box back ~Approved I hope, mine was first time. My box and materials were from “Scales”:
http://www.exoticlizards.com/miscel...e-supplies.html
9. Call your account Rep, explain that you need the Waiver to ship reptiles. If he/she seems confused, request that they contact James Brown in Legal. Fax the account rep a copy of your approval notice. (He/she needs to send it to James Brown)
10. Wait some more. Couple days, not long. Account Rep SHOULD FAX or E-mail you a copy of a Waiver letter to your BUSINESS name. (If not, call your Rep and inquire about the Waiver~ Remember ALWAYS a professional and friendly manner) Sign and FAX back. Try not to worry about the Business to Business part. Most of us have decided to interpret that as “Home Based Business” and my account Rep knows I live in a residential neighborhood and am a Home Based Business. When you ship something, just ask the receiver for a name of a “Business” if they should ever choose to become a home based business and send the package to the business name “C/O” whoever is purchasing the animal.
11. Wait a couple more days; you should get your signed and completed waiver back from Fed-Ex very shortly.
12. Call your account Rep before you ship your first box so he can set you up for discounts for using a MasterCard and printing labels on your PC (You don’t get the discounts unless you ask specifically).

Good Luck!


Edit: hhhhmmmm.....looks like my links are broken. Use the links Paul gave earlier. He has done this more recently than I have.
__________________
 
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Thank you to everyone that posted info in this thread!!!! My test box is on its way and my account rep called me today and will assist me and sounds very helpful. I honestly believe it wouldn't have went this smoothly without the info you provided!!! :hurray:

I really think this needs to be a sticky!!!
 
Once I got my 'new' rep (fedex is currently changing the areas they are serving, ie: one rep is moving from one place to another) it was all over in about 3 weeks. No problems. My rep, who is outstanding, and should win employee of the month (with a special parking spot) every month is Erin Reid. She called me daily during the process, set me up with some great rates (don't be afraid to ask), and now that I am into it, she calls me weekly, or if I have a high priority package to make sure that it got there safely.

Hunter Jackson
 
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