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Fedex Irresponsable and Late

C

candace313

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I had reptiles left on my porch in the Florida sun yesterday by FedEx. They didn't knock on the door and just left them. I almost tripped over the box on my way to take the dogs out. Today my reptiles were supposes to be here at 12. The website said they were on schedule until 12:15. It is now 1:40 and still no reptiles. I keep checking outside my door in fear they will leave these outside without a knock.
I'll never ship with them and will try to have my reptiles sent with a different carrier from now on.:(
 
FedEx doesn't specialize in delivering reptiles and they won't treat it any different than if it was a new computer mouse or the newest book in the twilight series. All you can do is wait and be polite when it arrives.
 
...and right now you don't have a choice in couriers if shipping snakes...USPS is flat out illegal and UPS's policy prohibits snakes unless you have a waiver (which are few and far between)...
 
I would recommend that when you're expecting a live delivery to not only watch for FedEx but also to put a big note on the door asking him them to knock loudly.
 
I guess I just feel people should use common sense and knock when they have a box saying perishable and/or live harmless reptile all over it. I don't do snakes so the carrier isn't as limited.
I know USPS is cheaper and the require a signature and guarantee arrival by 3pm next day. I think I'll use them from now on. Still don't understand why most people ship with FedEx especially after I have experienced business with both of the companies. Not only did usps knock, but the person was actually polite both times. I opened the door after FedEx did not knock a bit ago and the delivery guy didn't even return my "good evening". He just glanced at me and got in his van.

I am unsure of anything to do with UPS shipping so I'll keep my mouth shut on that one.:)
 
USPS does not guarantee next day. Their is a big sign in our PO that says they do not guarantee next day delivery to all locations. They are notorious for late shipments and have a crappy tracking system. I ship nothing of importance through USPS, live or otherwise.
 
I've shipped live with them once and received live from them twice.
I was also told by them that the shipment was guaranteed by 3pm next day.
They didn't have a sign in my local office stating otherwise.
Perhaps the area that the shipping is being done is a large factor.

My 2 live orders from usps were brought to my home by 10am and the delivery person was in a suit and dodge charger rather than postal truck. It seemed like they took the live package as a serious responsibility.
Perhaps I have just been lucky so far...
 
Always ask the person your buying from to require a signature. I will not ship any other way. If it rtequires a signature then they will always knock. Pretty simple really....
 
Checking "require signature" doesn't do you any good if their is a signature release on file for the delivery address. You can call FedEx and ask them to remove it, but I'm not sure how many have actually been successful with that. I myself left mine on file because I work from home and when expecting a reptile shipment, sit in my living room with the curtains back until the package arrives. My driver 99% of the time makes deliveries between 10 and 10:30, regardless of delivery method, so it works for me.
 
I have used fed ex for several years, and have shipped and recieved hundreds of packages and not once have had a single issue. Packages have always been here next day and tracking info has always been accurate. I have had several drivers over many years and have never experienced any problems with their service.

I have asked several of the drivers about their delivery methods and this is what I was told.

1. It is their job to deliver the package to your door. IF there is no signature required, then they have no reason or obligation to knock on your door, (regardless of whether or not it is marked perishable). They are to leave it as close to the main entrance as possible and it must be visible from that entrance.

2. If a package is marked "signature required" they are to knock on the door and try to get a response. If there is no response, the package is then returned to the hub and a delivery attempt is made the next day.

Now, this is just what has been told to me by my delivery drivers. I have not checked into fed ex policies and am not going to, but it does make perfect sense to me. If you know you are expecting a delivery, make all the needed arrangements to get it promptly. Be home (if it is perishable), place a note on the door with specific instructions and so forth.

Just my experiences here
 
I have received 75 animals over the past 2 few weeks without any problems. My delievery guy always seems curious about what I'm receiving and always get a kick out of what's in the box. Now I know I have been lucky. I know a few people that have had problems with there animals not getting there on time. you could always request that your package kept at the hub so you can pick it up. This should avoid your packages being left in the sun or late.
 
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