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FedEx....not a good morning.

J

JnSinverts

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We had a few packages shipped out to us on the 7th. "Standard Overnight" 3 packages aren't here (5 total). I just tracked them, if you can even call it tracking, and they say "at sort desk location". It gives no time for arrival, nothing, just where it's been, and the day and a half it took two, to get from Ca to TN, and one from Az to god only knows where. It is so not what I needed on an already crappy week. My questions are, why do ya'll ship FedEx...:) and how in the world are we going to get our snakes? We don't deal with FedEx for these reasons. We contacted the shippers, so hopefully something will happen.

Anyone else have this problem?
 
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I have had very good luck with Fed Ex. I try to make sure the box is a white one with various red block letters on them, it makes them stand out from the normal brown boxes. Labels should be attatched on the top and possibly a side or 2.
If you call 1-800-go fed ex with the tracking #'s they should be able to give you better answers to you questions. Good luck!
 
FedEx is the carrier that I have had the least problems with. (The other answer to your question is that we use FedEx because they are the ONLY overnight, door to door, shipping company that accepts snakes per their TOS). I have been on my long stretch at work (so I don't know the answer to this one)...was there a delay caused by weather? I ask because standard overnight shipped on the 7th should have been there by 3pm yesterday (8th). Did you check the tracking info to make sure that the packages did, in fact, get logged into the system on the 7th?. If they are at the local sort facility, they should be there this morning. I would call FedEx and have them tell you what is going on...any problems with them - contact the shipper and have him follow through
 
Here in San Diego FedEx is really good, the manager has even held a package, in his personal office, knowing there was a snake in it. They are very courteous and respectful, and greet us with smile. UPS has kicked our door and dropped our packages on their sides, even though labeled "This Side UP" They have also lied about arriving so they did not have to be early, thus causing the death of one snake. I will no longer use UPS. DHL is okay, they are on time, but they knock and run, I have yet to meet the drivers.

So it just depends on where you live. Good luck with your packages, sorry to here about the mess.
 
hhmoore said:
...was there a delay caused by weather? I ask because standard overnight shipped on the 7th should have been there by 3pm yesterday (8th). Did you check the tracking info to make sure that the packages did, in fact, get logged into the system on the 7th?.
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No delay as far as I know, it didn't state anything. There are 2 dates on the tracking page. 7th for the pick up, and the 9th for Tn and then "sort desk facility". So it must have taken 1 1/2 days to get from Ca to Tn.

I just tracked, all seem to be in PA (hour away from us) so I guess Noon will be delivery. Geesh, what a day. Pitty post office won't take snakes, never had any problem with them shipping/receiving animals like we have with FedEx.

Thanks though!!!! Let's hope the darn snakes are alive and well!!!!
 
you might want to check to be sure that they were shipped overnight vs 2nd day. If they were sent overnight, you are certainly entitled to a refund on that one
 
I'm located in PA as well and I can tell you that most of PA is NOT a guaranteed overnight area. Fedex overnight delivery exceptions occur all the time.
 
critical bill said:
I'm located in PA as well and I can tell you that most of PA is NOT a guaranteed overnight area. Fedex overnight delivery exceptions occur all the time.
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well, that sucks. (I forgot to ask about that part - oops)
 
hhmoore said:
you might want to check to be sure that they were shipped overnight vs 2nd day.
Click to expand...

Good advice. I've received snakes before that were not shipped via the standard live animal 10:30AM arrival time. (And some of those folks know better since they are FedEx Approved shippers.)

Chris
 
Same thing here in Iowa, Chuck. Even the ones shipped guaranteed by 10:30 am usually arrive mid-afternoon.....so far, they've all at least made it on the right DAY though!!
 
hhmoore said:
well, that sucks. (I forgot to ask about that part - oops)
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Big time! I have had many heated arguements with Fedex over this. My fedex driver has also told me that I should never even consider overnight as guaranteed in my area regardless if the order status is showing the delivery as next day. According to him if I ever set a delivery up for 10:30am he could never ever meet that obligation to get it here on time...not when he doesnt even enter my area until noon. It was nice to find that out from him because the damn fedex office wont say anything of the sort.
 
Cat_72 said:
Same thing here in Iowa, Chuck. Even the ones shipped guaranteed by 10:30 am usually arrive mid-afternoon.....so far, they've all at least made it on the right DAY though!!
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Yep...as long as I get it by days end I'm a happy camper too. But it kind of sucks because most sellers will only guarantee a live arrival if no delivery exceptions occur, ie. "not responsible for carrier delays".

Knowing this problem is just not limited to PA, I now always call my fedex shipments in and speak directly to a fedex customer service rep to ensure the recipient is in a guaranteed overnight zone. It cost a little more to do it this way but at least I have a persons name so I can haunt them in the event of any problem.

What really blows my mind is that fedex and dhl both operate from virtually the same area and yet I get my packages right on time with dhl. It seems that it really boils down to the volume of packages your driver has to deliver and the size of the area he has to cover.
 
I have to tell you that tipping doesnt hurt either. Around the holidays I stuff a christmas card with a few bucks in it for my regular driver. Its worked for me. I used to have to chase my garbage can lids down the block on collecting day until I paid my sanitation guys off in beer. Now the lids are thrown in the pails. Just seems to be the way things work these day.
 
Wow 3 pages...I feel so honored...LOL

Anyway, animals got here at 11:30. I wouldn't have even known it if Joe hadn't gone out to pick up some animals. He comes back and is like "when did FedEx get here". Dunno. They did another drop off and run. They never knock, and it's not like it'll kill the buggers to come UP stairs to knock, or even drop off the box, but no, they use the bottom door (one I never use), and don't even knock. Worst of all is, they don't even drive up the driveway!!! They park down at the bottom, and walk (run?) up, drop off and are gone. It's a long drive, and up hill too! UPS does it, DHL does it, Post Office does it, but FedEx, NOPE, they walk up...ughh

Anyway, animals are here, and doing okay, some weren't what we thought, but they are alive.

Thanks!!!!
 
JnSinverts said:
They did another drop off and run. They never knock, and it's not like it'll kill the buggers to come UP stairs to knock, or even drop off the box, but no, they use the bottom door (one I never use), and don't even knock. Worst of all is, they don't even drive up the driveway!!! They park down at the bottom, and walk (run?) up, drop off and are gone. It's a long drive, and up hill too! UPS does it, DHL does it, Post Office does it, but FedEx, NOPE, they walk up...ughh
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UPS carries my boxes upside down or sideways, sometimes tossing them (lightly, of course) in the air as they walk...occasionally tossing them to the side of the door (esp when they are marked fragile). DHL - I'm not sure what they do, because they usually bring my stuff to somebody else's house and leave it outside (not even in my neighborhood, but a couple of towns over). Dealing only with snakes now - never get stuff USPS. FedEx is the only one I haven't had problems with, lol. It really is very case specific.


JnSinverts said:
some weren't what we thought
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I really HATE that :hot: :hot:
 
JnSinverts said:
They never knock, and it's not like it'll kill the buggers to come UP stairs to knock,
Click to expand...

Oh geesh...you said it right there. LOL. You want Fedex to walk up even the smallest flight of stairs? Theres a surcharge for that. Normally Fedex just fires my package across my deck and the bang at the screen door alerts me that I got a delivery. My deck has three steps and in five years my fedex drivers foot has never touched one of them.

Anyway...glad your package arrived!
 
Wow is all I can think. I'm glad your animals made it alive.

I guess I'm lucky because the UPS and FedEx drivers we have are great. I really like those guys. Never a problem in 5 years dealing w/them. And my recent package from DHL was delivered by a nice guy too, a couple of hours late but they said they don't guarantee 10:30 a.m. delivery in my area.
 
I have to tell you that tipping doesnt hurt either. Around the holidays I stuff a christmas card with a few bucks in it for my regular driver. Its worked for me.
Click to expand...

That would be great, if I had the same driver more than a couple times in a row. :rolleyes:

UPS carries my boxes upside down or sideways, sometimes tossing them (lightly, of course) in the air as they walk...occasionally tossing them to the side of the door (esp when they are marked fragile).
Click to expand...

I had one Fedex guy that would always carry the box up to the door with 2 fingers....one on the top of the box, and one on the bottom, SPINNING IT the whole way to the door. I wasn't sad to see him go. :bandhead0

Anyway, animals are here, and doing okay, some weren't what we thought, but they are alive.
Click to expand...

Glad to hear they made it at least! :)
 
Yup, everyone is here, and okie dokie.

I swear, never another package with FedEx....I caught the little bugger today though, not in time to yell at him, but in time to see him RUNNING to his truck at the end of the driveway!

Oh well...guess everyones area is different...we must have the jerks of the bunch!

Thanks ya'll!!!

Sheila
 
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