The latest from FCR
Here is the latest response from FCR and my reply to them. They are refusing to refund my money, saying that I agreed to wait for the chams to come in and it is too late for a refund. If you have the patience to read it all, great. If not, long story short is that i asked for a refund in April. ANd, note that the email address they said is not monitored was what I used to communicate with Nick Mole and the one he used to respond to me -- until I asked for my money back and then no more responses from that email address.
From: Theresa Blanco [mailto:
[email protected]]
Sent: Monday, November 24, 2014 2:02 PM
To: '
[email protected]'
Subject: RE: FW: K. Tavetana
Andy,
I never agreed to wait “until you had the animals”. I agreed to wait until APRIL 2014 because that’s when you said you would have them. We are well past any reasonable waiting time. When I communicate with you guys about waiting, you get right back to me. When I ask you to be honorable and refund my money after an entire year, then it takes a Board of Inquiry post to get you to respond. Honestly, I expected better from FCR. I can forward you all of the prior emails about waiting until April for the new shipment. I do not want the chams now. I have been asking for a refund for months and months. I have been more than patient. I would like that refund now, please. See the email chains below. I asked for a refund in APRIL and again in JULY and again in August. You offered to refund the money (See your email to me telling me the chams were dead). Now you are telling me it has been too long and therefore you won’t refund it. Does it sound as ridiculous to you now as it does to me?
Please refund via paypal in the next 48 hours. I have given you every opportunity to make good on this. Do the right thing.
Theresa Blanco
From: Theresa Blanco [mailto:
[email protected]]
Sent: Tuesday, August 19, 2014 11:34 AM
To: 'Nick Mole'
Subject: FW: K. Tavetana
Nick,
Please. Can you refund as requested below? Thanks. Theresa
From: Theresa Blanco [mailto:
[email protected]]
Sent: Monday, July 28, 2014 11:10 PM
To: 'Nick Mole'
Subject: RE: K. Tavetana
Hi Nick,
Can you refund the $219 I paid in December for the K. Tavetanas, please? Thanks. Theresa Blanco
From: Nick Mole [mailto:
[email protected]]
Sent: Thursday, April 03, 2014 2:22 PM
To: Theresa Blanco
Subject: Re: K. Tavetana
Theresa,
Yes we have two shipments scheduled for this week actually, Its a good thing you emailed, I will get your order ready to go as soon as we get them and and will send you an extra pair, Thanks again and sorry about that, we havent gotten any in otherwise you would have heard from me by now.
Nick Mole
First Choice Reptiles
Import/export live reptiles and amphibians
On Thursday, April 3, 2014 12:51 PM, Theresa Blanco <
[email protected]> wrote:
Hi Andy,
Any more Tanzania coming in anytime soon? Got any Hoehnelii in the pipeline? Let me know. I’m thinking a refund may be the way to go at this point. Thanks. Theresa
From: First Choice Reptiles [mailto:
[email protected]]
Sent: Monday, January 13, 2014 8:32 PM
To:
[email protected]
Subject: Re: K. Tavetana
Theresa,
I have very sad and disappointing news to deliver today. After all of this waiting, we came in this morning only to find both of the females that were supposed to ship for you today had inexplicably died. I'm not sure what happened, but it is incredibly disappointing for us, as I'm sure it will be for you. I know you have been waiting on these, and they were the only ones we received in this shipment from Tanzania. I'm so very sorry to have to tell you this, but unfortunately these things happen from time to time (I'm sure all this crazy weather had something to do with it), and I suppose in some ways it's better that it happened on our watch than after you received them. At least this way you can still recover your funds, though I know that does nothing for the animals lost.
We have three things that we can do from here; one, you can choose to wait until we get another group of these animals in and then we'll send you another four, two, we can offer you a full refund, or three, we can send you the two animals we still have, which look quite good, and then we can either forward you on the other two animals when we receive them, or we can refund you for the remaining two. We will do whatever you'd best prefer, and I'm so very sorry that these options have to be considered at all. It's certainly not what we would consider a normal or ideal scenario.
I hope you can understand, and thank you so much for your patience up to this point.
My condolences, and all our very best as always,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
on Jan 10, 2014, Theresa Blanco <
[email protected]> wrote:
Andy,
Finally, the weather is looking better. How about Monday for Tuesday delivery. Please mark it for no signature required – I will be home but fedex doesn’t always ring the bell and then they leave with the package. Please confirm the shipping date. Thanks. Theresa
From: First Choice Reptiles [mailto:
[email protected]]
Sent: Friday, January 10, 2014 12:46 PM
To:
[email protected]
Subject: Re: K. Tavetana
Hey Theresa!
Just wanted to let you know that with this crazy cold spell passing, we should be able to ship for you next week. I'll be in touch, but I just wanted to update you!
All our best,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
on Dec 31, 2014, Theresa Blanco <
[email protected]> wrote:
Hey Adam,
No issues! I would rather they be nice and warm in sunny Florida than sitting in a Fedex warehouse. I'll email you at the end of this week to make arrangements for shipping next week. Need to check the weather. What is your fedex waypoint and I'll check the weather there too. Thanks! Happy new Year!!
-----Original Message-----
From: First Choice Reptiles [mailto:
[email protected]]
Sent: Tuesday, December 31, 2013 6:11 PM
To:
[email protected]
Subject: Re: RE: RE: K. Tavetana
Hey Theresa!
We've had some delays and haven't gotten that order out for you yet, I really do apologize about that, but since you're going to have inclement weather, why don't you let me know when would be best and we'll set the date for you and get it on its way for that date. Again, I really do apologize, but we've had a whole load of snags during the holidays and we're trying to work through them as quickly and smoothly as we can! Just know we're here to get you taken care of, so never fear, and thank so much for your patience and understanding!
Hope you have a killer New Year's Eve!
All our best,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
Dec 31, 2013 10:41:51 AM,
[email protected] wrote:
>Hey Andy,
>
>Did you guys ship the chams? I checked on line and it says "order status awaiting shipment". It is extremely cold here. Getting a storm on Thrusday night into Friday for a large amount of snow. I'm thinking that shipping next week is a better option. Can you confirm that you did NOT ship yesterday? Chams aren't here and I don't want them sitting in a truck somewhere. Thanks
>
>I wil coordinate with you for a ship date next week.
>
>Theresa Blanco
>
>-----Original Message-----
>From: First Choice Reptiles [mailto:
[email protected]]
>Sent: Monday, December 23, 2013 3:02 PM
>To:
[email protected]
>Subject: Re: RE: K. Tavetana
>
>Gotcha! No problemo! He let me know that I just missed the fact that you guys had been in touch. We've got you all set, but if you need anything from me, don't hesitate to hit me up! Thanks so much for your order, I just saw that come in! We really appreciate you!
>
>All our best,
>
>-Andy
>Sales, Site Manager, Photographer
>First Choice Reptiles
>
www.FirstChoiceReptiles.com
>
[email protected]
>Palm Bay, FL
>USA
>
>
>
>Dec 23, 2013 02:49:40 PM,
[email protected] wrote:
>>Sorry! These are the dwarf fishers. Nick and I traded emails. He said he wouldn't ship until Thursday and I'd like to wait until next week to avoid the massive shipping backlog from the holidays. So, if you guys can hold off and ship on December 30th for arrival on the 31st that would be great.
>>
>>Also, I'd like 3 females (at least one gravid) and 1 male. My message on the order form was confusing.
>>
>>Thanks!
>>
>>-----Original Message-----
>>From: First Choice Reptiles [mailto:
[email protected]]
>>Sent: Monday, December 23, 2013 2:42 PM
>>To:
[email protected]
>>Subject: Re: K. Tavetan
>>
>>Hey there!
>>
>>I need to know what we're talking about first. Sorry, but the email didn't provide us any indication of what you were talking about, lol! Just let me know and I'll do what I can to help.
>>
>>Best,
>>
>>-Andy
>>Sales, Site Manager, Photographer
>>First Choice Reptiles
>>
www.FirstChoiceReptiles.com
>>
[email protected]
>>Palm Bay, FL
>>USA
>>
>>
>>
>>
>>
>>Dec 22, 2013 11:09:10 AM,
[email protected] wrote:
>>>Hi Nick,
>>
>>Do you have any of these left? I’d like to get a male and three females. Can I still get the 10% discount? Let me know. Thanks. Theresa Blanco
>>
>>
>
>
From:
[email protected] [mailto:
[email protected]]
Sent: Monday, November 24, 2014 12:57 PM
To: Theresa Blanco
Subject: RE: FW: K. Tavetana
Theresa, when you spoke with Nick about this order originally, you had decided to wait on the order until we received the animals, which we were more than happy to do. We have not done anything to mislead or confuse you the entire time, and are now able to fill your order as initially agreed. I apologize, but we are well past the period during which we can offer you a refund. We can offer you a full credit if you'd like to order something else, but otherwise, we'd like to fill the order as originally agreed. Please let me know what you'd prefer to do.
Best,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
On 2014-11-23 02:43, Theresa Blanco wrote:
Andy,
I didn't hear back from you on my last email. PLEASE DO NOT SHIP ANY CHAMS. I do not want them now. Please refund my money via paypal ASAP. Thanks. Theresa Blanco
From:
[email protected] [mailto:
[email protected]]
Sent: Thursday, November 20, 2014 5:19 PM
To: Theresa Blanco
Subject: Re: FW: K. Tavetana
Theresa, we didn't receive a single one of these! I'm terribly sorry if it seemed we were ignoring you; absolutely not our intention, but I do see them now, and am totally happy to chat about what's going on. As I mentioned before, we haven't gotten the Chameleons from the time we decided to wait on them until now, but I do have excellent news; we are supposed to be receiving them in a Tanzanian shipment at the beginning of next week (assuming no unforeseen delays). So we can forward them on to you, as originally planned as soon as they come in (and once we get them settled in post-transport). Hang tight for another few days, and we'll get you all sorted out! Thank you so much for your patience up to this point. I wish that we could have had those guys in 10 times by now, but unfortunately, it's been very difficult getting Tanzania started again after that 2 year export embargo that they had.
Best,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
On 2014-11-19 21:09, Theresa Blanco wrote:
From: Theresa Blanco [mailto:
[email protected]]
Sent: Tuesday, August 19, 2014 11:34 AM
To: 'Nick Mole'
Subject: FW: K. Tavetana
Nick,
Please. Can you refund as requested below? Thanks. Theresa
From: Theresa Blanco [mailto:
[email protected]]
Sent: Monday, July 28, 2014 11:10 PM
To: 'Nick Mole'
Subject: RE: K. Tavetana
Hi Nick,
Can you refund the $219 I paid in December for the K. Tavetanas, please? Thanks. Theresa Blanco
From: Nick Mole [mailto:
[email protected]]
Sent: Thursday, April 03, 2014 2:22 PM
To: Theresa Blanco
Subject: Re: K. Tavetana
Theresa,
Yes we have two shipments scheduled for this week actually, Its a good thing you emailed, I will get your order ready to go as soon as we get them and and will send you an extra pair, Thanks again and sorry about that, we havent gotten any in otherwise you would have heard from me by now.
Nick Mole
First Choice Reptiles
Import/export live reptiles and amphibians
On Thursday, April 3, 2014 12:51 PM, Theresa Blanco <
[email protected]> wrote:
Hi Andy,
Any more Tanzania coming in anytime soon? Got any Hoehnelii in the pipeline? Let me know. I'm thinking a refund may be the way to go at this point. Thanks. Theresa
From: First Choice Reptiles [mailto:
[email protected]]
Sent: Monday, January 13, 2014 8:32 PM
To:
[email protected]
Subject: Re: K. Tavetana
Theresa,
I have very sad and disappointing news to deliver today. After all of this waiting, we came in this morning only to find both of the females that were supposed to ship for you today had inexplicably died. I'm not sure what happened, but it is incredibly disappointing for us, as I'm sure it will be for you. I know you have been waiting on these, and they were the only ones we received in this shipment from Tanzania. I'm so very sorry to have to tell you this, but unfortunately these things happen from time to time (I'm sure all this crazy weather had something to do with it), and I suppose in some ways it's better that it happened on our watch than after you received them. At least this way you can still recover your funds, though I know that does nothing for the animals lost.
We have three things that we can do from here; one, you can choose to wait until we get another group of these animals in and then we'll send you another four, two, we can offer you a full refund, or three, we can send you the two animals we still have, which look quite good, and then we can either forward you on the other two animals when we receive them, or we can refund you for the remaining two. We will do whatever you'd best prefer, and I'm so very sorry that these options have to be considered at all. It's certainly not what we would consider a normal or ideal scenario.
I hope you can understand, and thank you so much for your patience up to this point.
My condolences, and all our very best as always,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
on Jan 10, 2014, Theresa Blanco <
[email protected]> wrote:
Andy,
Finally, the weather is looking better. How about Monday for Tuesday delivery. Please mark it for no signature required – I will be home but fedex doesn't always ring the bell and then they leave with the package. Please confirm the shipping date. Thanks. Theresa
From: First Choice Reptiles [mailto:
[email protected]]
Sent: Friday, January 10, 2014 12:46 PM
To:
[email protected]
Subject: Re: K. Tavetana
Hey Theresa!
Just wanted to let you know that with this crazy cold spell passing, we should be able to ship for you next week. I'll be in touch, but I just wanted to update you!
All our best,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
on Dec 31, 2014, Theresa Blanco <
[email protected]> wrote:
Hey Adam,
No issues! I would rather they be nice and warm in sunny Florida than sitting in a Fedex warehouse. I'll email you at the end of this week to make arrangements for shipping next week. Need to check the weather. What is your fedex waypoint and I'll check the weather there too. Thanks! Happy new Year!!
-----Original Message-----
From: First Choice Reptiles [mailto:
[email protected]]
Sent: Tuesday, December 31, 2013 6:11 PM
To:
[email protected]
Subject: Re: RE: RE: K. Tavetana
Hey Theresa!
We've had some delays and haven't gotten that order out for you yet, I really do apologize about that, but since you're going to have inclement weather, why don't you let me know when would be best and we'll set the date for you and get it on its way for that date. Again, I really do apologize, but we've had a whole load of snags during the holidays and we're trying to work through them as quickly and smoothly as we can! Just know we're here to get you taken care of, so never fear, and thank so much for your patience and understanding!
Hope you have a killer New Year's Eve!
All our best,
-Andy
Sales, Site Manager, Photographer
First Choice Reptiles
www.FirstChoiceReptiles.com
[email protected]
Palm Bay, FL
USA
Dec 31, 2013 10:41:51 AM,
[email protected] wrote:
>Hey Andy,
>
>Did you guys ship the chams? I checked on line and it says "order status awaiting shipment". It is extremely cold here. Getting a storm on Thrusday night into Friday for a large amount of snow. I'm thinking that shipping next week is a better option. Can you confirm that you did NOT ship yesterday? Chams aren't here and I don't want them sitting in a truck somewhere. Thanks
>
>I wil coordinate with you for a ship date next week.
>
>Theresa Blanco
>
>-----Original Message-----
>From: First Choice Reptiles [mailto:
[email protected]]
>Sent: Monday, December 23, 2013 3:02 PM
>To:
[email protected]
>Subject: Re: RE: K. Tavetana
>
>Gotcha! No problemo! He let me know that I just missed the fact that you guys had been in touch. We've got you all set, but if you need anything from me, don't hesitate to hit me up! Thanks so much for your order, I just saw that come in! We really appreciate you!
>
>All our best,
>
>-Andy
>Sales, Site Manager, Photographer
>First Choice Reptiles
>
www.FirstChoiceReptiles.com
>
[email protected]
>Palm Bay, FL
>USA
>
>
>
>Dec 23, 2013 02:49:40 PM,
[email protected] wrote:
>>Sorry! These are the dwarf fishers. Nick and I traded emails. He said he wouldn't ship until Thursday and I'd like to wait until next week to avoid the massive shipping backlog from the holidays. So, if you guys can hold off and ship on December 30th for arrival on the 31st that would be great.
>>
>>Also, I'd like 3 females (at least one gravid) and 1 male. My message on the order form was confusing.
>>
>>Thanks!
>>
>>-----Original Message-----
>>From: First Choice Reptiles [mailto:
[email protected]]
>>Sent: Monday, December 23, 2013 2:42 PM
>>To:
[email protected]
>>Subject: Re: K. Tavetan
>>
>>Hey there!
>>
>>I need to know what we're talking about first. Sorry, but the email didn't provide us any indication of what you were talking about, lol! Just let me know and I'll do what I can to help.
>>
>>Best,
>>
>>-Andy
>>Sales, Site Manager, Photographer
>>First Choice Reptiles
>>
www.FirstChoiceReptiles.com
>>
[email protected]
>>Palm Bay, FL
>>USA
>>
>>
>>
>>
>>
>>Dec 22, 2013 11:09:10 AM,
[email protected] wrote:
>>>Hi Nick,
>>
>>Do you have any of these left? I'd like to get a male and three females. Can I still get the 10% discount? Let me know. Thanks. Theresa Blanco
>>
>>
>
>
