tbgnc22
Acreations Reptiles
I recently made a purchase from First Choice Reptiles. Here's how my dealings went. I will not label them a good guy or bad guy yet.
Last week I began inquiring about several animals. We made some room and wanted to branch into other species. So we picked up:
Prior to my payment FCR was very helpful. They responded very promptly. So I felt good about that and went ahead and made my purchase. Now enters the first problem.
Once payment was made and processed communication on their end ceased. I no longer got any emails to my questions about shipping. As shown above, I purchased on the 16th of April, my first response after that was the next day. I work all the time so shipping is critical for me. I have to provide adequate notice in order to miss half a day or an entire day.
After receiving a message via the FCR website, I decided to message them back trying to line up shipping. Very unsuccessful! Below are those messages. Notice there are only 2 responses from them and none are helpful. Keep in mind since the 17th I've been expecting an email from FedEx which to this day I've never gotten.
I did manage to get a response on Tuesday which was good for me since I was Wednesday. However I never received anything even though they marked my order as shipped on Tuesday. So today being Thursday I checked my email, nothing anywhere. I had to work so I went to work. I then get a call from my neighbor who noticed a package on my porch marked live animals. Luckily they called me and brought the package inside until I could get home on break. Keep in mind that it was only in the 40's this morning when I got the call. Never received an email from FedEx or FCR to expect my package today.
Being that it was so cold, I expected heat packs yet I found none. The skinks were very cold and stiff but alive. The Centrals were lively but I'm slightly concerned with them. Their bellies are very black. The White Lined Geckos look great right now. No visible signs of trauma or anything. So we'll be hydrating tons over the next few days. Then I'll decide if FCR is good or bad.
Messages
Last week I began inquiring about several animals. We made some room and wanted to branch into other species. So we picked up:
Prior to my payment FCR was very helpful. They responded very promptly. So I felt good about that and went ahead and made my purchase. Now enters the first problem.
Once payment was made and processed communication on their end ceased. I no longer got any emails to my questions about shipping. As shown above, I purchased on the 16th of April, my first response after that was the next day. I work all the time so shipping is critical for me. I have to provide adequate notice in order to miss half a day or an entire day.
After receiving a message via the FCR website, I decided to message them back trying to line up shipping. Very unsuccessful! Below are those messages. Notice there are only 2 responses from them and none are helpful. Keep in mind since the 17th I've been expecting an email from FedEx which to this day I've never gotten.
I did manage to get a response on Tuesday which was good for me since I was Wednesday. However I never received anything even though they marked my order as shipped on Tuesday. So today being Thursday I checked my email, nothing anywhere. I had to work so I went to work. I then get a call from my neighbor who noticed a package on my porch marked live animals. Luckily they called me and brought the package inside until I could get home on break. Keep in mind that it was only in the 40's this morning when I got the call. Never received an email from FedEx or FCR to expect my package today.
Being that it was so cold, I expected heat packs yet I found none. The skinks were very cold and stiff but alive. The Centrals were lively but I'm slightly concerned with them. Their bellies are very black. The White Lined Geckos look great right now. No visible signs of trauma or anything. So we'll be hydrating tons over the next few days. Then I'll decide if FCR is good or bad.
Messages
