Bad Guy Fluker Farms AVOID LIKE THE PLAGUE! Filthy

[mikepanzarella]

has flukers been notified about this thread i would like to hear boths sides of the story and also to find out the reason a refund hasnt already been issued

 

[LauraB]

I will agree, however, that if you haven't received a refund yet you are definitely due one. I should also point out that, to date, we have heard nothing from Fluker's, so all we have to go by is your word. Given your exaggerated and, in my mind, screaming claims, I'll wait until I see proof before I call them Bad Guys or "avoid like the plague."

Without being too verbose (which everyone knows I tend to be), I will simply quote and agree completely with Mr. Morrow, above.

PS .. good to see you, Rick

 

[Alexandrina]

No worries there, I get what you're saying. I probably shouldn't have "thought aloud" so to speak, but I did. People asked questions, and she'd given up on responding. Just seemed fishy to me, given her other interactions on here.

I'm still waiting for an answer though, on what Fluker's could have done to satisfy her. I have a feeling the answer is "nothing."

Not that you deserve any kind of an answer, but I'll give you one anyway. For the sake of others I will respond to your demands.

The response I would have accepted from Flukers would have been a sign that they were concerned and accepted responsibility for their mistake. The first response they sent took a little responsibility but when she realized I was still upset, she reacted unprofessionally and blew me off instead of taking responsibility for pissing off a customer. The bottom line is, I ordered crickets, not flesh beetle larvae, so whether she, (or you), think I overreacted, their company was in the wrong and they should have tried to assure me they were sorry about it and not acted like jerks and blew me off.

It doesn't matter if they, (or you), think flesh beetles are no big deal, or even cool as hell, the point is, I don't. I got a shipment that offended me, they should have made more effort to sooth my disgust and assure me that they would look into the situation and try to find out if they have had an explosion of the larvae in some bins.

The situation escalated because they lied and claimed the beetles come in with cricket food. With numbers this high, they must know what species the beetles are and what they eat. (the dead crickets). They may have even put them there on purpose. If she'd told me they were added to the bins to eat dead crickets and that I must have gotten the bottom of the bin scrapings and they were very sorry about that, I would have felt like they cared. No one expects cricket breeding to be a sterile process, so if she'd told me a worker must have given me a dirty batch and they'd find out who did it and tell them to stop doing that, I would have been satisfied with that answer.

I feel that the customer service person either flat out lied or doesn't know what she's/he's talking about. If she'd been honest and told me what species the beetles were I would have felt she was being upfront. Instead she said something vague which made me feel like they were being dishonest. So, my guard went up even further because I felt I was being lied to. Because I felt I was getting the runaround, it made me wonder if the breeding facility was filthy and they simply didn't care. I sent a reply stating that if the second shipment was as bad I would have the responsibility of reporting them. If she had replied in a different way, the issue would have been dropped. Simple as that.

If she had assured me that they would do a quality control investigation I would have relaxed and assumed the problem would be looked in to. When she emailed back blowing me off, that pretty much convinced me they were a crappy company and knew full well they had cleanliness issues and had no intention of doing anything about it.

Look, the bottom line is, I was the customer, they screwed up. Period. Whether I was overreacting or not is irrelevant. When a company screws up they should take responsibility for that screw up and fix it.

If I sent someone a box of whatever and accidentally allowed a wolf spider to tag along and the customer then had a total freak out about it, I would do whatever it took to calm them down and make them happy. I may think a wolf spider is no big deal, and I would even be thrilled if a shipment I received had a tag along wolf spider in it, but someone else may have a phobia and I just ruined their day and caused them great anxiety. It is completely irrelevant if I think they are overreacting or are being mean about their complaint. If I screwed up and sent them something they didn't want, I'd fix it, period. That's what decent people, and decent companies do.

 

[Lucille]

As far as I am concerned I've done what I needed to do. I put a warning out there. I'm finished with it now.

You've made two additional posts since your grand exit. That says to me that either you are a drama llama or that the agenda you posted above is not your actual agenda.

 

[Alexandrina]

You've made two additional posts since your grand exit. That says to me that either you are a drama llama or that the agenda you posted above is not your actual agenda.

No, it tells you that I, like most people, have a hard time walking away when they are being insulted. I'm human, so sue me.

Perhaps a better question is, why are you posting? If a person posts for no other reason but to call someone else a drama llama, perhaps they are the drama llama.

I have most likely said all I need to say though. I have explained my point of view. Unless Flukers comes on here perhaps I should stop taking the bait and try to walk away now.

 

[radera5]

Not that you deserve any kind of an answer, but I'll give you one anyway. For the sake of others I will respond to your demands.

The response I would have accepted from Flukers would have been a sign that they were concerned and accepted responsibility for their mistake. The first response they sent took a little responsibility but when she realized I was still upset, she reacted unprofessionally and blew me off instead of taking responsibility for pissing off a customer. The bottom line is, I ordered crickets, not flesh beetle larvae, so whether she, (or you), think I overreacted, their company was in the wrong and they should have tried to assure me they were sorry about it and not acted like jerks and blew me off.

It doesn't matter if they, (or you), think flesh beetles are no big deal, or even cool as hell, the point is, I don't. I got a shipment that offended me, they should have made more effort to sooth my disgust and assure me that they would look into the situation and try to find out if they have had an explosion of the larvae in some bins.

The situation escalated because they lied and claimed the beetles come in with cricket food. With numbers this high, they must know what species the beetles are and what they eat. (the dead crickets). They may have even put them there on purpose. If she'd told me they were added to the bins to eat dead crickets and that I must have gotten the bottom of the bin scrapings and they were very sorry about that, I would have felt like they cared. No one expects cricket breeding to be a sterile process, so if she'd told me a worker must have given me a dirty batch and they'd find out who did it and tell them to stop doing that, I would have been satisfied with that answer.

I feel that the customer service person either flat out lied or doesn't know what she's/he's talking about. If she'd been honest and told me what species the beetles were I would have felt she was being upfront. Instead she said something vague which made me feel like they were being dishonest. So, my guard went up even further because I felt I was being lied to. Because I felt I was getting the runaround, it made me wonder if the breeding facility was filthy and they simply didn't care. I sent a reply stating that if the second shipment was as bad I would have the responsibility of reporting them. If she had replied in a different way, the issue would have been dropped. Simple as that.

If she had assured me that they would do a quality control investigation I would have relaxed and assumed the problem would be looked in to. When she emailed back blowing me off, that pretty much convinced me they were a crappy company and knew full well they had cleanliness issues and had no intention of doing anything about it.

Look, the bottom line is, I was the customer, they screwed up. Period. Whether I was overreacting or not is irrelevant. When a company screws up they should take responsibility for that screw up and fix it.

If I sent someone a box of whatever and accidentally allowed a wolf spider to tag along and the customer then had a total freak out about it, I would do whatever it took to calm them down and make them happy. I may think a wolf spider is no big deal, and I would even be thrilled if a shipment I received had a tag along wolf spider in it, but someone else may have a phobia and I just ruined their day and caused them great anxiety. It is completely irrelevant if I think they are overreacting or are being mean about their complaint. If I screwed up and sent them something they didn't want, I'd fix it, period. That's what decent people, and decent companies do.

They did offer you a FULL refund AND in one email she said she would "report this to her supervisor"

So, they in fact DID try to fix the situation...FROM THE START.

Get off your high horse, you are a complete joke. You have become so defensive to EVERY single person who has disagreed with you

Here is a rundown:
-You order crickets and they mess up the order sending you far too many beetles.
-You email the company and say you are unhappy and explain why.
-They promptly email you back saying "These are feeder bugs that get into the feed. I see that you had a lot of them, if you give me your order number, I will replace this order at no charge, and I will report this to the supervisor.

Thanks,

Jackie

Fluker Farms
-Instead of seeing that she DID take your complaint serious by telling you she would notify her supervisor...you fly off the handle and start making threats and assuming things.
-You then come here hoping that blowing your hot air will get you some support.

So who's fault is all this? YOU kept going, and going, and going....

Good luck with your hobby

 

[DesertRat73]

At most this should have been a cautionary thread, not a bad guy thread. The OP has displayed an overdeveloped sense of self importance in both her original rant, and several of her replies to members. This thread should be closed.

 

[Lucille]

This thread should be closed.

Why is that? People who read the thread after you did still have a right to their opinion, and to post it.
And besides, every time the OP posts, it reinforces what many have said here about her responses after the company responded so reasonably.

 

[~Just Curious~]

And besides, every time the OP posts, it reinforces what many have said here about her responses after the company responded so reasonably.

I want to say more, but it's already been laid out pretty clearly and I don't think repeating it will change the OP's opinion of us/herself.

So just... Sandra, people really do look at both parties in things like this and how one responds to complaints speaks volumes. Maybe you can take a deep breath and reread what has been said in a different mindset?
Regardless I hope Fluker's gives you your refund if they haven't already.

 

[ssshane]

According to the OP, there has been no refund. Saying you will give a refund, and actually refunding the money are two different things.

 

[TattooLost]

Bear in mind also, that we only have the OP's word to go by, as there is no Fluker's representative. I have notified them, but they have failed to post here. Whether they don't care to bother or are too busy, I don't know. Given their shown customer service in their emails, I'm still inclined to think they have or will do the right thing.

 

[barbie]

As I had also said before, I have done business with them. They did have a few of thies guys in the box. I was happy with costumer service and did not mind getting some cleaners If evryone reads the whole BOI thier is no reason to believe (as several people have posted) that customer service is lacking in any way. Just know that if you order from fluckers you will get some extras!!

 

[barbie]

I order from flukers every 2 weeks,if i ever had a issue with a order they refunded me asap or sent me a replacement,i also had these beetles in my order but not as much

but flukers is great when it comes to fixing these issues and making things right for the customers

Just an example of someone saying custumer service was good. And i have also said it

 

[barbie]

So, I just got into buying crickets in bulk. I ordered from bulk the first time and things were great.

Then I found Fluker Farms and they were cheaper so I tried it and ordered 250. The first batch came with about 100 crickets, 40 or so dead ones, a bunch of those worms (not to the extreme as that picture), some beetles, and one GIGANTIC spider.

I called about the low number and they were very nice. Sent me a new batch at no charge.

Then, the next day, upon discovering the spider, I called again. They had me send them a picture of it and then told me that it was a yellow sac spider. This is a poisonous spider. I am terrified of spiders (especially ones as big as this one). They apologized and explained that because they cannot use pesticides or any other chemicals, these spiders are a problem. Again, they were very nice and patient. They then sent me another shipment and gave me a full refund. I didn't ask for either. I only called because I was concerned that this spider was dangerous.

I probably will go back to Ghann's just because they seem more organized and their crickets were very healthy and there were no extra friends in the shipment. I will say that the customer service at Fluker Farms was amazing to me.

I created an account just for this post because I was wondering if giant spiders are normal with cricket breeding. I have researched the worms and beetles and found that they are very normal and even helpful. But, I have not found out any information on spiders.

To the person who started this. I am so saddened to hear about your experience and to see the picture. You really got unlucky. I would agree with the folks telling you to calm down. This happens. It does not make it right but, in order to get kindness, understanding, and respect, you must first give it.

I do highly recommend Ghann's but, will also say that I plan on keeping the worms from this batch for when I get my shipment from Ghann's. The smell difference is amazing!

I just feel its right to give a couple examples. Yes everyone so far who has posted about Flukers have found the beetle in shipments. Shipments are obviously carrying thies beetle but to say customer service is bad seems over the top. As always i say do your home work and make an informative desicion based on the iformation

 

[GMTIRRILL]

Spyral i agree. The problem was legitemate, however the way it was handle was unproffesional! I personaly believe if one is to expect proffesionalism from someone else or from a company one should also act this way. Flukers "as is noted in your first post" acted proffesionaly. They offered new crickets and fallowed by offering a FULL refund and that is true proffessionalism, it is dissapointing the way you recieved them but all efforts wher made to resolve the problem. Belittling a company after thier proffesional action to resolve the problem is unproffesional on your part, and further pushing the issue makes it worse.

Barbie i agree above but being new to this site i must say she is way out of line she could have handle it better as for the beetle kill the larva or feed them to an animal only a fool would allow them to infest they're house in the first place that should never have been in her mind if she was a intellegent keeper the beetle would never escape and cause an infestation in her beloveed collectible's but with obivous lack of knowledge on them she jumped to the worst case seniro for it and since they're is 120 species of demestid beetle in north america they like any other unwanted pest in the states and not federally banned for transport because cant ban ones being shipped anyway. has for fluker being filthy geuse what they are no more fithy then any fast food restuarant, grocery store, pet store, manufacturing plant in the united states she needs to find another surppler but ten to one she going to have the same issue down the road anyway...

 

[Rud3Bwoy]

ordering from flukers every 2 weeks i had maybe 5 bad shipments,yes i got beetles not as much as this guy but if i ever had a issue i got a refund right away,partial refunded depending on the issue or a new shipment right away,and also a credit if i didn't want any of the list above.

flukers are pretty dam good when it comes to taking care of issues with there customers,on a side note i use to order 2000 crickets every week from them for my dragon until he stopped eating crickets.

 

[Chris Kennard]

You've made two additional posts since your grand exit. That says to me that either you are a drama llama or that the agenda you posted above is not your actual agenda.

This is a great example of the uncalled for posts that that make people shy away from posting here. Whether passive agressive or just outright condescending, these posts are very instigating and would certainly be a good reason for anyone to keep coming back to defend their opinions. I see no ulterior motives in Sandra's posts and think she has handled herself well. She gave the info you Columbos requested and it still wasn't good enough. Furthermore, saying you will make something right and doing it are two different things. Not to say that Flukers won't do the right thing, but so far...

 

[radera5]

This is a great example of the uncalled for posts that that make people shy away from posting here. Whether passive agressive or just outright condescending, these posts are very instigating and would certainly be a good reason for anyone to keep coming back to defend their opinions. I see no ulterior motives in Sandra's posts and think she has handled herself well. She gave the info you Columbos requested and it still wasn't good enough. Furthermore, saying you will make something right and doing it are two different things. Not to say that Flukers won't do the right thing, but so far...

I think you are in the minority there...

 

[Lucille]

Furthermore, saying you will make something right and doing it are two different things. Not to say that Flukers won't do the right thing, but so far...

So far what? Do you know for a fact whether or not they have or have not already made this right?

 

[Chris Kennard]

I think you are in the minority there...

Another great example of the mindset often displayed here. A totally irrelevant post. Are you saying now that my opinion is faulty because you deem me as being in the minority? Is that the message you want readers to believe? That was a very shallow thing to say in my opinion and please don't lose sight of the fact that many of the people posting in this thread chime in frequently in alot of threads and are NOT the majority of readers here who may have opinions contrary to yours but don't feel the need to get the attention that some members here obviously long for. The photos/e-mails painted a picture that would certainly persuade me from doing business with Flukers. Thank you Sandra.