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Follow up after the sale

B

bkelley02

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Do any of you make it a habit to follow up after the sale to see if the person is still happy or encountering any issues?

I'm a hobbyist and just sold my first few this year. I don't want to be a pest, but have checked in a couple times to make sure the snake was eating and to answer questions if they came up.

Any thoughts or opinions on this?

Thanks,

Brian
 
I usually send a lot of back and forth emails before the sale, whether I'm the buyer or seller. I always let buyers know they are welcome to follow up or ask questions at any time in the future. If you decide to proactively check on a sale, please keep one thing in mind--once you sell an animal, it's the new owner's right to do with it as they wish. Sometimes that means immediately reselling it. It's frowned upon to do so, as it causes stress to the animal, but everyone's opinion of timing is different. But people buy and sell animals all the time, and they have to come from somewhere. I recommend making sure the animal arrived safely, then letting your buyer know that you're always open to communication, and let them take it from there.

Noelle
 
I have contacted customers to follow up on a few animals - usually holdbacks that I offered as substitutes, or something in which I had a particular interest - but I'm pretty sure I checked at the time of sale to make sure that was acceptable to them. I have also contacted a few with additional information (ie I discovered that the parents of their snake were het for something that I hadn't revealed).
For routine sales, though, I go by the theory that they know how to find me if they have questions/concerns.
 
In most instances customers, especially locally, ask to keep in touch. I do on occasion do a follow up to see how everything's going, make sure theyve transitioned well and that the customer is happy if i feel its warranted (I.E. a particular holdback that may have been hard to let go :p or a picky eater thats jumpy around new people, exc) )
 
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