Info Glassy/Yaisel Voisk/Yaisel Rodriguez

[cguarino30]

I was originally going to just let this one go (it was way back in September '13) but I recently spoke to someone who had a similar experience with this seller and felt bad that I had not done this back in September to help prevent other people from having the same experience. (not making accusations on behalf of a third party, just explaining my motivations for starting this thread so long after the fact). I have decided to make it an information thread, largely due to the long period of time that has passed since the transaction occurred. At the very least, I feel that this thread will help future potential customers make up their minds.

To sum up the transaction, I agreed to purchase 1.3 yellow headed geckos and 3 unsexed adult striped house snakes from glassy, aka Yaisel (last name Voisk on email and Rodriquez on fauna). The shipment was delayed several times, forcing me to rearrange my schedule, the order was changed to 2 lineatus instead of three, and I was not notified until after the shipment was sent out, thus making it impossible for me to change my mind, ask for clarification, or give my consent, and the animals arrived via sub-par shipping methods and in sub-par health. Both snakes were shipped in the same bag, no insulation was used whatsoever, and the 4 geckos, in addition to all being crammed into the same deli cup, all came in with mites.

When I expressed my concerns to the seller, I was immediately met with aggression and defensiveness, and told, among other things, that I should have expected all of these issues and that everything was done correctly by the seller. Since the transaction, half of the geckos have died (one within a few weeks, and the other 2 months later), and one of the lineatus is still not eating with any regularity.

Emails are below. The last three emails are the three that most sum up the experience and attitude of the seller. I have pasted them in text for now, if anything is called into question, I would be happy to verify it with a screenshot of the actual email.



Yellow-headed geckos

Chris Guarino [email protected]
8/31/13


to Wissin.edu


just to confirm, I will paypal you $100 for a quad (3 adult females and one adult male) plus shipping. Is that correct?

Yaisel Voisk [email protected]
8/31/13


to me


Yep. I'll send them out Tuesday


Thanks,
Yaisel


Chris Guarino [email protected]
8/31/13


to Yaisel


great. Expect Payment immediately. Thanks.


Chris Guarino [email protected]
9/1/13


to Yaisel


I just noticed your ad for olive house snakes. How long have you had them? Do you know where they were collected? Could you guarantee sexes?


Yaisel Voisk [email protected]
9/1/13


to me


About same time as the yellow heads. They were collected in Tanzania, only 4 of them came in as well 4 stripe ones. I can't 100% guarantee sexes but I am pretty good at getting it right.


Chris Guarino [email protected]
9/1/13


to Yaisel


What size are they? Also what size are the stripes?


Yaisel Voisk [email protected]
9/2/13


to me


I have one baby stripe few inches long and others are full grown adults 1ft or so.
________________________________________
Date: Sun, 1 Sep 2013 23:58:41 -0400
Subject: RE: Yellow-headed geckos


Chris Guarino [email protected]
9/2/13


to Yaisel


All of the olives are adults as well? So there's 3 adult stripes and 4 adult olives if I understand you correctly? What would you say the sexes are? What is the best price you could give me on all 7 adults?


Yaisel Voisk [email protected]
9/2/13


to me


Yes, all Olives are adults I can do all 7 adults for $385.00, for sexes most are large so i'm assuming it's female heavy.
________________________________________
Date: Mon, 2 Sep 2013 00:03:03 -0400


Chris Guarino [email protected]
9/2/13


to Yaisel


So that's an additional $385 on top of the geckos or $385 total?


Yaisel Voisk [email protected]
9/2/13


to me


on top of geckos but shipping will stay same price if that's your asking.
________________________________________
Date: Mon, 2 Sep 2013 00:15:21 -0400


Chris Guarino [email protected]
9/2/13


to Yaisel


OK. I'm definitely in for the stripes. My only concern is that the olives may be fuliginosus and not olivaceous. Do you have any close up photos of their eyes and the undersides of their tails? If they are fuliginosus, I may still be interested, but they would be worth considerably less.


Yaisel Voisk [email protected]
9/2/13


to me


I'll send ya pictures tomorrow to confirm.
Thanks!
Yaisel
________________________________________
Date: Mon, 2 Sep 2013 00:39:58 -0400


Chris Guarino [email protected]
9/2/13


to Yaisel


Sounds great. Thanks for all your time.


Chris Guarino [email protected]
9/2/13


to Yaisel


did you get a chance to take those pictures yet? If possible, I'd still like to ship tomorrow. Let me know. Thanks.


[email protected] [email protected]
9/2/13


to me


Here's some pictures. I'm only shipping geckos tomorrow. Wednesday all other reptiles.

Thanks
Yaisel

Yes, all Olives are adults I can do all 7 adults for $385.00, for sexes most are large so i'm assuming it's female heavy..

3 Attachments


Chris Guarino [email protected]
9/2/13


to wissin.edu


Thanks for taking these. Unfortunately, these are definitely not olivaceous. They are most likely "green phase" fuliginosus. Olivaceus do occur in Tanzania, but are exceptionally rare, and more commonly come from Central Africa (Congo, etc). They have bright red eyes and most notably, have only one line of subcaudal scales posterior to the anus. These clearly have two rows of scales, like all other boaedon. I might still be interested in them, but the price is very high for fuliginosus, which are routinely sold at around $20 for wild caught normal phase. Would you be willing to reconsider the price in light of the species?

Chris Guarino [email protected]
9/2/13


to wissin.edu


I understand if you would prefer not to change the price on the olives. What is the best price you could offer on the 3 adult stripes? I would prefer to have the snakes and geckos all shipped together to save on shipping. Thanks.


Yaisel Voisk [email protected]
9/2/13


to me


Hello,

I can ship out the geckos tomorrow all other stuff Wednesday so it depends what you would like to have combine shipping. The 3 adult stripes are at 55 each, I don't mind keeping them for myself, they usually
sell much higher. Let me know if you decide to buy them so i'll ship Wednesday or just the geckos Tuesday. Thanks, Yaisel
________________________________________
Date: Mon, 2 Sep 2013 17:35:48 -0400


Chris Guarino [email protected]
9/2/13


to Yaisel


Wednesday will be fine. The three adult stripes will be another 165 then, correct?


Chris Guarino [email protected]
9/2/13


to Yaisel


I was just reading over previous emails and wanted to clarify something. Are the stripes adults or are they a foot long? Adults should be closer to 2 or 3 feet.


Yaisel Voisk [email protected]
9/3/13


to me


I will let you know tomorrow after I check.
________________________________________
Date: Mon, 2 Sep 2013 22:49:32 -0400
Subject: RE: Yellow-headed geckos


Yaisel Voisk [email protected]
9/3/13


to me


Some are reaching a little over 2ft.


Chris Guarino [email protected]
9/3/13


to Yaisel


Great. I'll send you the rest of the money today. Thanks.


Chris Guarino [email protected]
9/3/13


to Yaisel


You should have the rest of the money for the stripes now. If you decide to lower the price on those fuliginosus, let me know. Thanks.


Chris Guarino [email protected]
9/4/13


to Yaisel


I just wanted to confirm that you will be shipping out 1.3 yellow-headed geckos and 3 adult striped house snakes today for delivery tomorrow. Please let me know when you have tracking information. Thank you.


Yaisel Voisk [email protected]
9/4/13


to me


Would you happen to be able to receive the snakes for Friday?

I can send tomorrow, I must apologize for a day delay I been extremely busy and I rather i'm comfortable with Thursday. Let me know please, I really apologize for this. But you will have your animals with no exceptions on friday.

Thankyou.
________________________________________
Date: Wed, 4 Sep 2013 09:45:55 -0400


Yaisel Voisk [email protected]
9/4/13


to me


I will add some extra yellow heads to make up for the delay. Thank you,and I apologize.

________________________________________
From: [email protected]
To: [email protected]
Subject: RE: Yellow-headed geckos
Date: Wed, 4 Sep 2013 16:37:16 -0400


Chris Guarino [email protected]
9/4/13


to Yaisel


Friday will be fine, but aren't you concerned about delays? If there is a problem, the package will be stuck over the weekend.


[email protected] [email protected]
9/4/13


to me


No I meant I'm sending out tomorrow to arrive Friday. I don't allow animals to wait at hubs on weekend. Friday you should have the animals in hand.


Chris Guarino [email protected]
9/4/13


to wissin.edu


I understood you. What I'm saying is that if there's any kind of delay, delivery will be pushed to Saturday, which means it will have to wait the entire weekend. It's not common, but it does happen. Most people won't send out on Thursday for that reason. If you are not concerned, neither am i. But I will consider you responsible if something like that happens.
As for the extras, I appreciate the offer, but I don't know what I would do with them. I only have room for the 4 I have already purchased. If you would like extend some sort of discount on something else, something already bought, or perhaps the green snakes, that would be of more interest to me.


[email protected] [email protected]
9/4/13


to me


Yes, I resume responsibility for the animals to come alive and healthy don't worry. If you prefer I can ship on Monday. I can give you 5 dollar discount off to a juvenile green snake.
Let me know thank you!


Chris Guarino [email protected]
9/4/13


to wissin.edu


Friday will be fine then. Please let me know when you have tracking info. Thank you.


Chris Guarino [email protected]
9/5/13


to wissin.edu


I just wanted to confirm that the package is being shipped out today. Please let me know when you have tracking info. Thanks.


Chris Guarino [email protected]
9/5/13


to wissin.edu


I never heard from you. Was the package shipped out today? Please send tracking info if it was. Thank you.


Yaisel Voisk [email protected]
9/5/13


to me


Hi Chris, I just got to the computer today. Yes I shipped out the 4 geckos and 2 stripes.I just sent refund for the other missing. I felt it's health wasn't up to my standards and didn't want to risk any problems with you or you have stress over the snake.I apologize for that, let me know how it goes tomorrow. Package should arrive before 10:30am.

Thanks and good night,
Yaisel

By the way, it's not that hard to reach, I try my very best reply as quickly as possible but I been having a lot of personal stuff going on that I can't control.I must sincerely apologize for that. I try my very best with selling healthy imports and it's hard work! but worth it seeing people happy


________________________________________
Date: Thu, 5 Sep 2013 23:34:22 -0400


Chris Guarino [email protected]
9/5/13


to Yaisel


No problem. I just wanted to make sure before tomorrow. Do you happen to have tracking info? Thanks for the quick response.


Chris Guarino [email protected]
9/6/13


to Yaisel


The package arrived today, and everyone is alive, but I have to say, I am not very impressed with your shipping technique. I don't appreciate the lack of styrofoam or the fact that everyone was shipped together. Shipping the geckos in one container is passable if not ideal, but the snakes appear to be a male and female, with the male being an adult and the female being a subadult. If they were to breed in the bag, there would be a serious risk of her getting egg bound and dying. The bag was also very poorly secured, and I'm surprised neither of them escaped during the trip. In addition, if one of the snakes was sick (which is a real possibility since you said the third was not healthy) it would have increased the chances of that illness spreading to the other snake.

In addition, the geckos very clearly have mites between their toes, which I'm telling you because 1) I find it unacceptable to send people animals that are currently afflicted with pests and 2) as a courtesy, because you should treat the rest of your animals immediately.
Combine these issues with the lack of communication, misrepresented species, and multiple shipping delays, and I have to say I am not very happy with this transaction at this time. I await your response.


Yaisel Voisk [email protected]
9/6/13


to me


My shipping has worked for me over 100's of dollar shipments quite well. This is truly rediolous that you would criticize me. Is the animals alert healthy and eating?
Styrofoam is only used to control temps which at this current time it was perfect to ship without there's only a preference.
I can ship any way I like, my job is to guarantee that the animals arrive alive without any problems. I don't know why you are criticizing over "everything shipped together" did you expect two boxes? You told me you wanted all shipped in one day and yes different animals are shipped together.. what's the big deal?

I don't know where you come up with the theory of a snake developing eggs over night and becoming egg bound? You didn't specify genders so I sent what I thought would be nice for you to have. They are good looking snakes that are feeding well. The bag was NOT poorly secured, it was tied so the snakes couldn't get out so I don't know where you want to make another theory about escaping. Did it happen? No.

Also another theory you come up with is about all my snakes are together in a single tank or something.... have you seen my facility to make that judgement? Every single is separated in tubs. There's no cross contamination of any kind.


All imported geckos have mites, I imported over 200 of them. I don't have time to pick off mites on every single one. I clearly said these are imports and you assume the responsibility of knowing they have mites. All imported gecko do. Treating isn't that much of a problem neither.

There hasn't been that much of lack of communication, I did not misrepresent any species, i did out of good faith you knew all of these animals are wild caught imports. My imports eat well and i treat them right unlike many importers.You didn't buy crap that will die on you that easy like many importers send, I am truly shocked that I provided healthy alert animals and you are not happy?
________________________________________
Date: Fri, 6 Sep 2013 11:03:16 -0400


Chris Guarino [email protected]
9/6/13


to Yaisel


I think you may have misunderstood several of my points.
My concern was not about the snakes being in the same box, it was about them being in the same bag. They can't develop eggs and become eggbound overnight, but they can mate overnight and then develop eggs and become eggbound over time. Shipping any snakes, let alone two snakes of such different sizes, in the same bag is irresponsible. I don't see any reason why you couldn't have used the second bag.
If the bag was tied, it came undone. When it got to me, only the drawstring was pulled tight. There was no knot. There was nothing to stop the snakes from leaving the bag when I opened the box.
I never made any references about your facility, so I don't really know what you're talking about there. The only thing that comes to mind is my reference that one of the snakes got sick immediately before shipping, so I was concerned about it spreading to the other two. I don't see why you think this is so impossible.
As for all geckos having mites, this is simply not an acceptable explanation. If that's really the case, you should have said something. I did not assume they would have parasites. Your assertion that I should have is irrelevant.
This species you misrepresented was the olivaceus.
Your opinion about whether or not there was a lack of communication is not of interest to me. I am telling you that I am not satisfied with your level of communication. You left emails unanswered, never gave me tracking info, as well as changed quantities and delayed shipping dates without prior notice. I don't really care if you think that is acceptable communication; I do not.
Needless to say, I don't really care if you take any of my "criticisms" seriously. I am the customer, & I was making you aware of my concerns, both in the interest of giving you the opportunity to improve your operation ( it is clear to me now that you think you are beyond improvement) and to give you the opportunity to address my concerns, before formulating a final opinion of your operation. Your last email makes it very clear to me, that united care, nor have any interest, in my level of satisfaction. This of course will be taken under consideration.
Please don't contact me further, unless you have any interest in trying to make this up to me. Have a nice day.

 

[glassy]

I stated clearly these are imported animals meaning, WILD caught. I don't see how you're "unhappy" because the transaction was successful and you made a big deal out of nothing. Oh well, can't please perfection to everyone.

 

[cguarino30]

I'm not negating that they were assumed to be wild caught, but they were also advertised in the ads and repeatedly described by you in emails as being "healthy" which, to me, means no parasites and eating well. Perhaps that is my false assumption, which is one of the reasons why I made this an "information" thread, and not a "bad guy" thread. We are going to have to agree to disagree on that point. "Healthy and Wild Caught" to me, does not imply "May not be eating, and I know there are parasites and have not done, nor do I have any intention of doing anything about it". If nothing else, I can't imagine I would have been the only person who made that assumption, and I want other people to be informed of the conditions of the animals that you say is obvious.

In addition, your response here only addressed one of my concerns. I had many others (packaging, changing the order without telling me, notifying me of the illness of the third snake after it was too late for me to change my mind, ignoring my emails, failing to give me tracking information, etc) that you chose to overlook.

 

[Lucille]

Yaisel Voisk [email protected]


All imported geckos have mites, I imported over 200 of them. I don't have time to pick off mites on every single one. I clearly said these are imports and you assume the responsibility of knowing they have mites. All imported gecko do. Treating isn't that much of a problem neither.

There hasn't been that much of lack of communication, I did not misrepresent any species, i did out of good faith you knew all of these animals are wild caught imports. My imports eat well and i treat them right

There are a number of issues here, but this stood out. The seller is saying that he treats his critters right, and that treating for mites isn't a problem. If so, why didn't he do it?

Whether a critter is wild caught or captive bred, there is simply no excuse shipping it out to a customer with mites.

 

[AppEcto]

I've had one good and one bad experience with Yaisel. I ordered a group of Melanoseps loveridgei from him and everything went great, so I gave him some return business when he offered Rhampholeon viridis. However, I ordered 2.3 of them and received 5.1 instead. I deleted my inbox on here since this transaction, so I can't provide screenshots of the messages, but this was never really resolved after the fact.

Discounts were offered on additional chameleons and I was told that I should be glad I got an extra chameleons (received 6 instead of 5), but I was planning to breed them so 5 males for 1 female was far from ideal. In the end I was left trying to re-sell a bunch of lone males and I just let it slide to avoid any drama. I know several others have posted about positive transactions with Yaisel and like I said, I had one as well. I even gave him a good guy thread here: www.faunaclassifieds.com/forums/showthread.php?t=398793

For this reason I figured my second, less than stellar experience must have been a fluke, but in the interest of full disclosure I thought it best to share that story as well since it sounds like I'm not the only one who had an unpleasant surprise upon receiving my order after all.

 

[AppEcto]

I can offer this screenshot from last year as support since I no longer have the messages in my inbox.

 

[hhmoore]

glassy - Please explain the name discrepancy.

 

[cguarino30]

There are a number of issues here, but this stood out. The seller is saying that he treats his critters right, and that treating for mites isn't a problem. If so, why didn't he do it?

Whether a critter is wild caught or captive bred, there is simply no excuse shipping it out to a customer with mites.

This stood out to me a lot as well. You can't argue that something is easy to do AND that you can't be bothered to do it in the same sentence. Furthermore, even if I were to accept the argument that there is nothing wrong with sending out animals with mites, then at the very least, I would expect the ad to contain that information, and to be warned, so that I can at least be prepared to treat the new individuals and take precautions against infecting the rest of my collection. I'm just glad that I took the time to properly inspect the new arrivals, because if I had not, it may have spread all over my reptile room before I noticed.

 

[cguarino30]

I was told that I should be glad I got an extra chameleons

This seems like a similar reaction to my dissatisfaction. Rather than take the time to address our complaints, he tells us why we should have been happy. Not the hallmark of a "good guy"

For this reason I figured my second, less than stellar experience must have been a fluke, but in the interest of full disclosure I thought it best to share that story as well since it sounds like I'm not the only one who had an unpleasant surprise upon receiving my order after all.

This was how I felt as well. I saw that there were a half dozen positive threads about him, and assumed that I was either being unreasonable or that it was a one time thing, but I'm starting to learn otherwise, and I think people should be made aware.

 

[glassy]

Chris,

People who live in glass houses shouldn't throw stones. Obviously is very well known in industry that red mites comes hand in hand with Lygodactylus. Ask anyone in the industry about WC Lygodactylus and red mites... You can make me out out as "bad" guy and go on forever on this forum and try to criticize the most microscope thing you can find. That's Fine, there will always be bitter costumers, every company has them and nothing is new.

For Kevin Saunders, I am surprised you come out to criticize me like this, because if I remember clearly I bothered you for weeks on end to take females and those pictures themselves prove how nice the animals were that was given to you, yes gender mistaks DO happen especially with such species of Viridis were they are known to have long tails, I am by no means a chameleon expert. "Discounts were offered on additional chameleons" I offered much more than that and bent over backwards for you, funny you come here now.


for Harald H Moore Jr, mr tough guy it seems, I been here a member since 2009 and have always used voisk as last name in email. There is nothing new or "different" people.

Seems BOI is all about drama and witch hunts to make people look "evil" and stuff, oh well.

 

[WebSlave]

for Harald H Moore Jr, mr tough guy it seems, I been here a member since 2009 and have always used voisk as last name in email. There is nothing new or "different" people.

Seems BOI is all about drama and witch hunts to make people look "evil" and stuff, oh well.

Warning: Regardless of what you "always used", a requirement of posting here in the BOI and in the classifieds is that a REAL full name be provided in your profile. There is now a question about what your REAL name actually is. If you wish to remain here, regardless of when you originally registered, then your cooperation is encouraged.

 

[cguarino30]

Chris,

People who live in glass houses shouldn't throw stones. Obviously is very well known in industry that red mites comes hand in hand with Lygodactylus. Ask anyone in the industry about WC Lygodactylus and red mites... You can make me out out as "bad" guy and go on forever on this forum and try to criticize the most microscope thing you can find. That's Fine, there will always be bitter costumers, every company has them and nothing is new.

Not sure what glass house you are referring to here. I don't think you know what that saying means, unless you're trying to accuse me of what you did.

Once again, we are going to have to agree to disagree on the mites. I don't think it is acceptable, and I did not assume there would be any.

I specifically went out of my way NOT to make this a "bad guy" thread, but rather to inform people of something that you say there is no problem with. If there's nothing wrong with what you are doing, I don't see why you would have a problem with me making others aware.

Finally, I would once again like to point out that I had many more complaints than just the mites, which you have still failed to address here.

 

[Lucille]

Obviously is very well known in industry that red mites comes hand in hand with Lygodactylus. Ask anyone in the industry about WC Lygodactylus and red mites..

It may very well be that imports come in with mites. But you pointed out that it was no big deal to treat them,and you should have done so.

 

[Mistyck]

Yep...

Chris,

People who live in glass houses shouldn't throw stones. Obviously is very well known in industry that red mites comes hand in hand with Lygodactylus. Ask anyone in the industry about WC Lygodactylus and red mites... You can make me out out as "bad" guy and go on forever on this forum and try to criticize the most microscope thing you can find. That's Fine, there will always be bitter costumers, every company has them and nothing is new.

No one called you a bad guy. He clearly made an INFORMATION thread, not a bad guy thread. So get down off your high horse.

For Kevin Saunders, I am surprised you come out to criticize me like this, because if I remember clearly I bothered you for weeks on end to take females and those pictures themselves prove how nice the animals were that was given to you, yes gender mistaks DO happen especially with such species of Viridis were they are known to have long tails, I am by no means a chameleon expert. "Discounts were offered on additional chameleons" I offered much more than that and bent over backwards for you, funny you come here now.

Gender mistakes happened on 2 out of the 3 females? You can properly identify 1 female, but couldn't properly identify the other 2?

for Harald H Moore Jr, mr tough guy it seems, I been here a member since 2009 and have always used voisk as last name in email. There is nothing new or "different" people.

He's also a moderator, who can tell you if you can or cannot post, so instead of acting like a "big guy" it might be in your best interest to answer his questions properly.

But that being said, you have just confirmed that you use different names, so why should anyone believe you as to what name you use here? FISHY!

Seems BOI is all about drama and witch hunts to make people look "evil" and stuff, oh well.

Oh yes, we're all about witch hunts, and making sure that people who do shady business get pointed out and brought forth so other people don't lose money, time or animals. Nothing about making people look "evil"...Just making you people come out in the correct light.

Oh well...according to you, "Can't please everyone" right?

 

[AppEcto]

For Kevin Saunders, I am surprised you come out to criticize me like this, because if I remember clearly I bothered you for weeks on end to take females and those pictures themselves prove how nice the animals were that was given to you, yes gender mistaks DO happen especially with such species of Viridis were they are known to have long tails, I am by no means a chameleon expert. "Discounts were offered on additional chameleons" I offered much more than that and bent over backwards for you, funny you come here now.

I'm not criticizing so much as sharing my experience. You did continue to "bother me for weeks on end to take females," and I don't dispute that. But why would I want to pay for additional chameleons after I'd already purchased 5, especially considering your apparent difficulty sexing them? There is no confusion between males and females in this species at all-tail length isn't even a factor. I'm not a chameleon guy either, but the males are green and the females mostly gray/brown not to mention the huge hemipenal bulges the males have and the skinny tails of females.

You say "I offered much more than that and bent over backwards for you." Please explain what else you offered? As for the alleged sexing difficulty with this species, surely I'm not the only one who can pick the female out of this lineup at a quick glance?