I purchased a pair of Panamint Rattlesnake CB06 (Crotalus mitchelli stephensi) from Keith the other day. As always I asked him to send pictures of his male and females. Keith was very patient and professional well I made up my mind.
Today I get a call from Keith telling me he has good news and bad news.
He tells me the male I wanted was actually a female. (I'm thinking, oh great!)The good news he gave me the 2nd male I had chosen plus gave me the female I picked out for free. So now I will be getting 1.2 Panamint Rattlesnake CB06 (Crotalus mitchelli stephensi)
He caught me off guard when he told me that. I wasn't sure why he gave me a snake for free and didn't just make me pick out another snake. WOW! I have told him I feel weird getting something for free and can I pay him for it or offer can I offer anything for it. He told me not to worry about it. WOW AGAIN! Of course I hope I can return the favor one day but he also got a repeat customer in the future!
Totally unexpected and very much appreciated Keith! GREAT CUSTOMER SERVICE!
Today I get a call from Keith telling me he has good news and bad news.
He tells me the male I wanted was actually a female. (I'm thinking, oh great!)The good news he gave me the 2nd male I had chosen plus gave me the female I picked out for free. So now I will be getting 1.2 Panamint Rattlesnake CB06 (Crotalus mitchelli stephensi)
He caught me off guard when he told me that. I wasn't sure why he gave me a snake for free and didn't just make me pick out another snake. WOW! I have told him I feel weird getting something for free and can I pay him for it or offer can I offer anything for it. He told me not to worry about it. WOW AGAIN! Of course I hope I can return the favor one day but he also got a repeat customer in the future!
Totally unexpected and very much appreciated Keith! GREAT CUSTOMER SERVICE!