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(GOOD GUY) Rich from Reptile Basics, Inc.

G

grandmagreen

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I had an extremely smooth transaction with Rich, last week. He was very pleasant on the phone. He quickly answered all my emails. His website (www.reptilebasics.com) is very easy to use and is full of great information. I placed my order around 9:00 p.m. from his site. The next morning my UPS tracking number was waiting for me in my email Inbox. I was surprised to receive my tracking number so quickly, as Rich had to assemble a few items for my order. The order arrived, everything is setup, and is working great.

Regards,
Edward
 
I think what I appreciate most about Rich is his great customer service. He treats the small collection owner, the newbie breeder or the owner of one pet snake just like they were his biggest customers. You never get the feeling like your little $50 or $100 order isn't worth his time. That's really appreciated and sadly, not as common as it should be.

Recently we were doing our first snake rack construction (we already have one of his racks which is fantastic). My husband and I weren't sure about a certain wood product we wanted to use as a backboard for the rack. A quick phone call to Rich regarding this material with the use of flexwatt quickly addressed our concerns.

Our experience has been that Rich has always been patient and professional in answering any questions we've had, always shipped his products very quickly and without fail, in perfect working condition. He's become the supplier I most often recommended to new keepers.
 
frankykeno said:
I think what I appreciate most about Rich is his great customer service. He treats the small collection owner, the newbie breeder or the owner of one pet snake just like they were his biggest customers. You never get the feeling like your little $50 or $100 order isn't worth his time. That's really appreciated and sadly, not as common as it should be.

Recently we were doing our first snake rack construction (we already have one of his racks which is fantastic). My husband and I weren't sure about a certain wood product we wanted to use as a backboard for the rack. A quick phone call to Rich regarding this material with the use of flexwatt quickly addressed our concerns.

Our experience has been that Rich has always been patient and professional in answering any questions we've had, always shipped his products very quickly and without fail, in perfect working condition. He's become the supplier I most often recommended to new keepers.
Click to expand...

Excellent post Jo! I have bought If I need it and Rich sells it, I buy it from him. He is a great guy, excellent businessman and someone I consider a friend.
 
I got 2, 32 qt rack from Rich at the last NC show, and they were flawless. The next racks I get will be from Rich. and after seeing his open font cages I'm probably going to sale my old ones and replace them with his when I get my funds right.
Rich is very helpful, and has great cages.
 
When I need supplies, racks, etc. - I always START with Rich's website. When I have questions, he answers them quickly. I really like his products, and I love his customer service. His shipping it FAST, and I respect him as a person.

I have lost count how much money I have sent to him for racks, supplies, and more. I just placed another order last week, and I'm probably going to place another one this upcoming week.

You can't go wrong ordering from RBI!
KJ
 
Since I used the BOI to pick where I purchased from I should probably contribute.

I was about to order a rack from AP but was a bit concerned about how long it would take to get since I wanted the rack relatively quickly. After reading here I checked out Reptile Basics and ordered a 32qt sweaterbox rack from them. The transaction went smoothly and I had my rack in my hands in less than 10 days.

I am very happy with the rack and I like that the cost included everything. Heat, tubs, shipping, all included. I've got 2 snakes in it right now and they've settled into their new home nicely.
 
frankykeno said:
I think what I appreciate most about Rich is his great customer service. He treats the small collection owner, the newbie breeder or the owner of one pet snake just like they were his biggest customers. You never get the feeling like your little $50 or $100 order isn't worth his time. That's really appreciated and sadly, not as common as it should be.

Recently we were doing our first snake rack construction (we already have one of his racks which is fantastic). My husband and I weren't sure about a certain wood product we wanted to use as a backboard for the rack. A quick phone call to Rich regarding this material with the use of flexwatt quickly addressed our concerns.

Our experience has been that Rich has always been patient and professional in answering any questions we've had, always shipped his products very quickly and without fail, in perfect working condition. He's become the supplier I most often recommended to new keepers.
Click to expand...


Very good post. Their customer service is very good! :yesnod:

I don't usually write good guy posts for those that are well known...and I see I was in error. :eek: I have brought several racks and articles from him myself and will be ordering more soon.
 
I bought heat tape and a thermostat from Reptile Basics not so long ago and couldn't have been happier with my purchase. Everything was assembled EXACTLY as I had asked and I received my order days earlier than expected! I will definitely do business again when I need more supplies. :)
 
I bought some flexwatt not long ago and Rich was nice enough to wire it up for me. I just placed another order with him last night, and will definitely buy from him again. Good customer service goes a long way, and I'll always check to see if he has what I need first before I look elsewhere.

~ Shadera Lorrain
 
I also ordered from Rich and was very impressed. I picked up 2 things of Flexwatt for a rack we built. I had no idea that it could be cut anywhere, as I had never used it. A quick email to Rich cleared everything up. He is excellent with customer service and fast with responding. His ship time is great, especially when you live on the East Coast just a state or so away.
 
WOW....Great Customer Service!!

I ordered some flexwatt runs from Reptile Basics on Sunday....I put a note in the comments section that my heat cable on my rack had just gone out and I wanted to ship overnight and wondered if he could give me an estimate on delivery time so I'd know how long I'd need temporary heat for the rack.

On Monday morning I got a tracking number from UPS for an overnight shipment. It was delivered today and now all the rack inhabitants are warm and toasty....

Absolutely excellent service! I can't thank Rich and Reptile Basics enough, what a great guy! I also got a few small hides for some baby geckos and I'm about to place an order for some more items that I need. I too, will check with Reptile Basics before making future purchases.

Thanks again Rich!
Angie Martin
 
Just received my first order and I could not be more pleased. From start to finish this has got to be one of the most customer friendly transactions i have ever had Thanks Rich. You have a permanent customer:thumbsup:
 
Rich is a really great guy! Fast service and communication. I ordered 4 strips of heat tape with the plugs and the order arrived quicker than I expected.
He was more than fair when I forgot to add the connections to the original order and he let me add the items with no additional shipping and handling! Reptile Basics is the best, plain and simple.
Thanks again Rich
 
I just wanted to add another A+ for Rich. Since my last post here, I've done quite a bit of business with him and he's never let me down. When I got a surprise batch of eggs a couple months ago that left me high and dry with a half-done incubator, he was more than willing to get a Helix out to me overnight for it. His orders are always put together and shipped quickly.

I ordered a hatchling rack from him late last week to set up and give it a try, and was thrilled that it arrived all together and ready to plug in yesterday. His design is similar to other pvc racks on the market, but I really like the little peg idea he's come up with to keep ornery critters from sliding tubs out or for keeping track of who has food in their tub. And ya can't beat the quick turnaround time!

Still a very happy customer.
 
One of his guys does my show and sells Reptile Basics products,great quality and selection.Cages and racks can be delivered.I have two racks ordered myself for this months show.Terry Heuring/Dixie Reptiles
 
I have made several purchases from Rich and all the above praise is well deserved, Reptile Basics is definitely an asset to the reptile community !
 
Add me to the list as well !

Monday I ordered two thermostats from Reptile Basics. A little later I realized I meant to order a couple of his hides, so sent another email asking that be added. Then I remembered the heat tape I wanted, so another email went to him. Wednesday morning my order arrives, everything is there and the shipping price is very reasonable.
Thanks !

Andy Via
Richmond, Virginia
 
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