The snakes FINALLY made it. Alot of good that tracking number did, it's not that out of the way to contact customers directly, not everyone is going to come here to recieve their tracking number. To Jeff or anyone else that finally recieved their animals, did your animals come stuffed in a lunch bag with staples??? One of the poor snakes that I recieved had a staple shoved in her! I'm treating the wound, luckily it didn't get shoved in too deep and I'm sure she will be fine. The babies are beautiful...but I WOULD NOT RECOMMEND Have-A-Herp! Of course unless you enjoy waiting, and waiting, wondering and worrying. Let's not forget NO COMMUNICATION! She said that she was having personal problems, she is right, it's not our business , but taking our money, saying she will ship a certain day and then not doing so ,and not communicating IS OUR BUSINESS!!! When you are in the business of selling, especially on the internet, communication is extremely important! I mean, how hard is it to send an e-mail or give someone a call?? I was left guessing and worrying through this entire transaction and all it would have taken is a few minutes of her time to get the animals shipped out and give me a tracking number. Angela, we ALL have problems...that's just life! In this day and age it seems that problems, heartache, and grief await us at every corner! ....Anyway, I will know to come to the BOI first and check for references before I buy from someone that I don't know!