deborahbroadus
HARD CANDY
Your final behavior has gone a long way towards changing my opinion of the direction your business is taking. I would buy from you. 
DThomas said:That's better.
Now this is how a good business person takes care of business. Thank you Heather for owning up to your mistakes. You are definitely headed in the right direction.BezilsGirl said:And just to make this clear- I do profoundly apoligize for MY mistake. I take full blame for not doing what I should have done. I should have waited until I felt better to get the snakes off (probably until after christmas) and personally sent them out. However, once I found the mistake, I should have contacted both parties straight away to let them know what was up, regardless of how I felt. I'm very sorry for this and have refunded Tom the difference in shipping fees and Becky is getting a free snake on me after christmas. I hope this in some small way makes up for it.
Happy Holidays.
I'm sorry if I was critical and accusing earlier.BezilsGirl said:And just to make this clear- I do profoundly apoligize for MY mistake. I take full blame for not doing what I should have done. I should have waited until I felt better to get the snakes off (probably until after christmas) and personally sent them out. However, once I found the mistake, I should have contacted both parties straight away to let them know what was up, regardless of how I felt. I'm very sorry for this and have refunded Tom the difference in shipping fees and Becky is getting a free snake on me after christmas. I hope this in some small way makes up for it.
Happy Holidays.