l0vx3
New member
I may get lots of arguments over this, but I don't care. This was MY personal experience with Digital Aquatics, and that company should be prepared for bad reviews if they are going to treat potential customers the way they treated me.
I have a long story about them on Facebook so I'd like to keep this one brief. I am posting this to warn others who are torn between thermostats. I'm sure the Herpkeeper works just fine (save for the non-proportional heating); however, if you are someone who values good customer service, I suggest you steer clear.
***I did not go through a vendor. I went directly through the Digital Aquatics website.
With that being said, you'd think the actual company would offer the best customer service. Anyway, they charge for 3 day shipping. No other options, which I was fine with. I wanted my thermostat ASAP. But, if I am paying for 3 day shipping, I better get it in 3 days or get some kind of explanation and apology why I didn't. I got neither of those.
I wanted an update on my order because it was not shipping out as fast as the website promised. So an ACTUAL, LIVING staff member finally emailed me and told me the exact day it would ship. I checked my order all day long, and it never shipped. That would absolutely deserve an apology, no? Never got an apology. I argued with them for awhile afterwards, because they were passive aggressive with me and never acknowledged their mistake. Also, I had asked for a refund over 5 times, called about 3 times and left messages for a refund, and they ignored that. That is really bad.
Then days later it finally shipped, and I had to go through a respected vendor, so that he could contact Digital Aquatics and get them to give me a refund. It was madness. Never once received an apology. They lost a lifetime of business and recommendations. Honeslty, after the first staff member gave me false information, all they had to do was apologize and keep me updated with explanations. I would have been patient if they were going through problems. We are all human. But nope. They showed me that if I had their product and ever experienced problems with it or needed help, they wouldn't be there for me.
I ordered Herpstat by Spyder Robotics after I got my refund. They shipped it immediately and it arrive sooner than I expected. Just a bit of comparison.
I have a long story about them on Facebook so I'd like to keep this one brief. I am posting this to warn others who are torn between thermostats. I'm sure the Herpkeeper works just fine (save for the non-proportional heating); however, if you are someone who values good customer service, I suggest you steer clear.
***I did not go through a vendor. I went directly through the Digital Aquatics website.
With that being said, you'd think the actual company would offer the best customer service. Anyway, they charge for 3 day shipping. No other options, which I was fine with. I wanted my thermostat ASAP. But, if I am paying for 3 day shipping, I better get it in 3 days or get some kind of explanation and apology why I didn't. I got neither of those.
I wanted an update on my order because it was not shipping out as fast as the website promised. So an ACTUAL, LIVING staff member finally emailed me and told me the exact day it would ship. I checked my order all day long, and it never shipped. That would absolutely deserve an apology, no? Never got an apology. I argued with them for awhile afterwards, because they were passive aggressive with me and never acknowledged their mistake. Also, I had asked for a refund over 5 times, called about 3 times and left messages for a refund, and they ignored that. That is really bad.
Then days later it finally shipped, and I had to go through a respected vendor, so that he could contact Digital Aquatics and get them to give me a refund. It was madness. Never once received an apology. They lost a lifetime of business and recommendations. Honeslty, after the first staff member gave me false information, all they had to do was apologize and keep me updated with explanations. I would have been patient if they were going through problems. We are all human. But nope. They showed me that if I had their product and ever experienced problems with it or needed help, they wouldn't be there for me.
I ordered Herpstat by Spyder Robotics after I got my refund. They shipped it immediately and it arrive sooner than I expected. Just a bit of comparison.
and the pump to my Kalk reactor that stayed on and overdosed the kalk in my tank 