I looked at the Hunter Reptiles website today, the terms look very different than what they did before for sure! Now, instead of the 3 hour time frame that you have for any guarantee, it is 24 hours to get ahold of him. Now it says reptiles have to be shipped ASAP, and now it says you cannot take it to your own vet. It did not say any of this before, but now it does. How would I have known anything before, I did not!!!! I felt I was at his mercy for anything at all, he even kept writing here that 3 hour time frame deal that I did not do it, it was used against me all of the time, and I had someone there to get the shipment, and had the proper enclosure as I have experience with many reptiles, and even have an outdoor pen. It ALSO now says, you have to take pictures of DOA, this is another one here. I told him in email that I would send pictures of the sick tortoise, he claims he never read them, he always read my emails, but chose nto to respond, and I do have pictures of the tortoise too anyway, but the tortoise was SOA (sick on arrival) not DOA, sick is not as easy to tell for sure.. It used to not say anything about vets, or shipped ASAP or any of that, it only said the 3 hour thing, it never said before I could not take it to my own vet, I guess he feels now he has to add all of that stuff, which is a good thing, because now people have a chance to see if their reptile is sick or not for sure, which I did not, when I got home from work that next day is when I emailed Chris, I could not any sooner than that, nor could I tell the day before if the tortoise was for sure sick or not, reptiles are hard to tell, but when they do not eat, whcih takes time to see, thats the first observation. There are other things that have been changed on the terms also, but i am not going to pick them all out. I cannot believe it takes something like this to be more fair to the customers, Hunter Reptiles should also write that he will put everything in writing that he will take the tortoise back and give credit and all of that too, because who knows, when it gets to the place, the wrong person might be blamed, but at least the terms are good now but they WERE NOT BEFORE, and then no credit or anything. At least he says now for sure in the terms that he will take it to the vet. I never had these terms for me or anything, yes, if I would have known that in 24 hours I could contact him, I would have went home at lunch to see if the tortoise wwas OK and then emailed him, but I never had this chance, I was at Hunter Reptiles mercy for the 3 hour time limit, which was impossible and just not fair especially now that the terms have been changed, and now it shows those were not good terms at all. I had no clue where I stood in anything, so I took the tortoise to my vet I did not want her to die, I kept hearing I had no rights because of those terms over and over, the 3 hour time limit, I had nothing in writing about any of my rights, and I did not think the tortoise would make it there alive by the time this was all settled, well, I wish I would have known these new terms then, I emailed and emailed for quite a while before a response on that weekend, and then I had to call to know what to do, and by that time, I had found the vet, and like I said, I didnt know where I stood, if I knew that on my own I could have sent the tortoise written in terms and everything, I could have then sent her back, but what can I do when I have nothing in writing, and the tortoise was in need of care fast by then and not being able to survive a shipping trip. Chris writes that he did what he felt was fair, if he felt it to be so fair, then why did he change the terms, and I ask, fair to who, not to me, and without customers, no one would have a business, and if no one worked, you would not either, and PLUS, reptiles is not a BUSINESS, thats what I keep explaining too, its caring about reptiles and people, how can anyone just sell these guys to make a profit and not care, I do not know and never will, but then again, I spoil and love every animal I have and still love every one that I do not have!!LOL. I understand everyones points too, about you do not know who is on the other end, but in some cases, you do have to trust customers in order to make any business last, because thats what every business is built on. Every case is different, if one feels that another did go out of their way to take care of the animal, then they should know that person was taking the best care of the animal that they could. And, by the way, my vet has a website and is experienced in dealing with reptiles, he is not one that oly sees them sometimes, he was going to take extenive tests and Xrays, but unfortunately, its too late, but I will always know I did the best I could. i am glad at least, though, that he changed his policies and terms, I never had the chance, but maybe some one else will now that is is in writing plain as day, at least Hunter Reptiles did that right. There are two sides to every story, but those who only read the website now are thinking this is pretty fair, what does the 3 hour thing mean? Well, it was an unfair rule that one poor tortoise helped to change, its unfortunate it had to happen that way, and that nothing was ever done to even try to work things out after she passed away, no email at least saying "I am sorry, heres at least eh vet bill money to cover your money, nothing..." Thats the whole time, being ignored. And I think many people would be upset if they called a reptile Co, and were told that they didnt care about anything but the business, and kept arguing. We ahve both stated the points well, but I just wanted to add that about the terms. I see after this, I was not a bad customer like he said, but the best ever, because I spoke for all who buy from him, and the terms are better, if I was bad, why would he have changed the rules for the better?<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/confused.gif" border="0" valign="absmiddle" alt='???'>? I thank you everyone for your opinions, whether you are for me or not, thats what this board is for, and it has helped a lot. But, like I said, at least something was done, I am nto at a loss anyway, because I am gaining a new little friend...and that is the most special thing of all...there are some really nice people out there....I knew there was!!!!
malleable. Check e-mail I sent you a little something although in all honesty I think Winston might enjoy it more. Off to work.