I sent one of my Abetta saddles to my brother in NC so he had something to ride in the surf with without worrying about ruining a leather saddle. The tracking shows it was delivered last Friday and left on the front porch. When my sister in law got home from work, it was not there. Keep in mind, they live on a dead end private road and with only two other homes there. The possiblity it was stolen off the porch is remote. She checked with the neighbors and they did not have it.
I called UPS and basically, they refused to start a trace because there was a shipper release marked on the label. That allows the driver to leave the box without a signature. Heck, they do that with all ground shipments anyways. And I can't file an insurance claim because they need to do a trace first and won't. Basically I am SOL. My sister in law is going to the local hub and track down the driver herself and raise hell with the local UPS employees. Hopefully, she gets somewhere with them. Corporate was no help.
I will never, ship a single thing with UPS ever again. And I will try my darndest never to receive anything shipped through them either. They lost a $350.00 saddle of mine and they will never see a penny from me ever again.
I called UPS and basically, they refused to start a trace because there was a shipper release marked on the label. That allows the driver to leave the box without a signature. Heck, they do that with all ground shipments anyways. And I can't file an insurance claim because they need to do a trace first and won't. Basically I am SOL. My sister in law is going to the local hub and track down the driver herself and raise hell with the local UPS employees. Hopefully, she gets somewhere with them. Corporate was no help.
I will never, ship a single thing with UPS ever again. And I will try my darndest never to receive anything shipped through them either. They lost a $350.00 saddle of mine and they will never see a penny from me ever again.