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Inquiry & Q's : RodentPro

Joejr14 said:
I'd rather spend the extra money and get a product that looks better than a lot of things that are sold in meat cases on grocery stores...
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Jesus Joe, where are you buying your groceries?
:ack2:

Chris
 
My last order from RP (arrived a week ago) was excellent as always. Very frozen, better quality than the much more expensive frozen rodents sold by my local pet store.
 
I have ordered rat pups from RP once and was very dissatisfied with the quality. I remember seeing limbs, feces,shavings etc in the bags. I know it is impossible to keep them totally clean but the amount was unacceptable. I had to throw away some due to some of my snakes refusing to take them. I've been ordering from Big Cheese for a couple of years now and have no complaints. I also pick up live orders when I can and agree that they run a clean shop. I can also say that my rats consistently arrive chubby and gut loaded not to mention relatively clean and intact. Just my two cents.


Jose
 
Just did another order with RodentPro - first time using Greyhound (too many rodents for UPS)

Got both an e-mail and phone call letting my know they had shipped.
While they arrived just fine - I probably will just pay the extra money to do multiple UPS boxes next time. Nothing to do with RodentPro - everything to do with Greyhound.

The arrival time at Greyhound was 2:00. Unfortunately, my local Greyhound closes at 2:30 and doesn't open again until evening - so if I called ahead, they would have been closed by the time I got there. So I went in at 2:00. The package did not come in.

It did come in on the Bus that arrives at 11:30 PM - but again, Greyhound closes at night shortly after that Bus arrives - so I had to wait until morning to go get them.

They were well packed, two boxes inside one bigger box. The bottom box still had plenty of dry ice - the top box, one of the dry ice slabs had completely vanished and the second was close to vanishing, so while the mice in that box were still frozen, it was close. Not worth the few bucks I saved to risk delivery of a thawed mess, especially with the hassles of local Greyhound hours of operation.
 
Joejr14 said:
Everything from TMF was considerably larger than the identical item at Big Cheese. I was thawing out Big Cheese 'hoppers' that were smaller than TMF fuzzies.
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This is one reason why Rodent Pro is better than most companies. Most will sell you "hoppers", "smalls", "mediums", etc, but there is no standardization. One mans hopper could be the next mans small! Rodent Pro at least gives you a well defined weight range that they adhere to (most of the time...see comment below). So instead of comparing apples to oranges, compare weights to weights when you are deciding who's the cheapest.

I have ordered thousands upon thousands of rats from them. I even drove up to indiana with a friend of mine (a 10h drive one way) and completely filled the bed of his truck with boxes of rats. I have had only a single instance where I was dissatisfied with their product. I received a box of medium and large rats from them and they appeared smaller than normal. So, being the good scientist, I broke out the balance and weighed the 60 or so rats I got. It ended up that about half didn't fall within the range that they publish on their website. So I emailed them, explaining the situation and proposed that they refund me the difference in price for the rats that were underweight. They agreed, appoligized, and promptly credited me the difference. This is what makes a great company; one that will admit to and rectify mistakes when they are made. I still occasionally weigh the rats I receive to ensure that they are still within spec and haven't had a problem since.


TripleMoonsExotic said:
I had a conversation with a buddy about the broken limb/head situation with RodentPro (which doesn't bother me in the least) and he said that if they are flash freezing (liquid nitrogen), the first couple minutes after the flash freezing they would be extremely brittle. Which would mean any bumping could cause breaking. I looked on RP web site and didn't see anything about flash freezing, but that doesn't mean they don't do it.
Click to expand...


There is no way that they flash freeze their rats in LN2. LN2 runs for around 25-50 cents a liter and it would not be economically feasible for them to use.
 
Also, for those who commented about them taking so long for orders...this is from their website:

"Once an order is received, time is needed to harvest, process, freeze, and package the products we produce to make them available for shipping. Our goal is to keep frozen inventory to a minimum and to process orders as they are received, making the end product much fresher for our customers."

I don't know about you, but I'd rather buy rats that are freshly frozen versus those that have been sitting in a warehouse freezer for a month or two.
 
I still get my Frozen from Rodent Pro. Casey treats me good.

I order and it is there at Cleveland and he even delivers it on a cart for me. Thanks Casey you are awesome!
 
I've looked at a lot of rodent vendors and very few have acceptable distinctions in their rodent sizes.

RodentPro offers:
extra small pinkies
small pinkies
large pinkies
peach fuzzies
fuzzies
hoppers
weanlings
large adults
extra large adults

I don't personally need the extra small pinkies, everything I currently breed hatches out big enough for small pinkies. I do however need peach fuzzies, and very few offer a size between large pinky and fuzzy. I like to get young colubrids onto peach fuzzies as soon as I can because pinkies a fairly worthless nutritionally, but if ordering fuzzies from some of these vendors, I'll get some that fit the need - but a bunch that are too big. The ones that are too big will be useful later, but I need to make sure I have enough that aren't too big.

Also - when figuring in shipping, I've yet to find one that competes with rodent pro.

Just last week or so someone suggested a vendor that offers free shipping to east coast, reduced shipping to west coast.

Guess what - after figuring the rodent pro price per item including their portion of the shipping charge, rodent pro was considerably cheaper than this other vendors base price BEFORE adding the "reduced" shipping to west coast. And they didn't have a peach fuzzy size.
 
The white one fuzzy here is TMF, the black hopper is Rodentpro. These are random picks from the bag. That's all I'm gonna' say.
 

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Thomas,

Can you post a picture of the bag with hoppers from both sources?

Thanks
 
This is old picture sorry, don't even have the mice anymore. Here's the thread I first posted about them (on cornsnakes) and has my story on that order..

http://www.cornsnakes.com/forums/showthread.php?t=58211&highlight=mouse+factory

I will say their customer service was great and they replaced the product, even though I didn't really expect that they would since I hadn't complained for a few months. Unfortunately I still had the same issues with the replacement product, and it couldn't win me back..

I guess I wasn't really thinking of this as a BOI post when I posted it, possibly shouldn't have posted it now that I think of that. If the lack of proof that these mice came from there runs against the rules, I could understand the mods wanting to delete it..
 
Thomas,

Not that it is against the rules but that picture is quite damaging to the image of any company.

Best! :)
 
FunkyRes said:
My mice from RP have never looked that bad.
Click to expand...

Not claiming they are superior because we have never purchased from another company. But thus far we have yet to have a problem with them. Automated responses, fast and reliable service, and so far never a problem with the rodents.

Regards.
 
I bought a bag of Medium Mice from RodentPro at a local show about a month ago ( I made sure it stayed frozen until it made it into my freezer). All I can say is that I'm just disgusted by the quality. I don't know if their shipped stuff is any better, but I would swear that these mice died before they could kill them they stunk in the bag frozen and most of my snakes refused to eat them. My juvie Dumerils constricted one and it seeped blood all over, never seen a feeder do it quite like this, of course she wouldn't eat it after that. The hair on them is falling off, covered in all manner of feces, urine, etc..Took a wiff of one today after thawing and decided to throw the whole darn bag out!!! They look and smell rotten...Even with money being tight I'm going back to TMF.
 
no problem

I've only just switched over to large quantities of F/T food for my snakes. I did my first-and only, so far-order from RP and I don't have any major complaints. My 14 yr old corn is pounding them, so if he's happy, I'm happy. There was some feces in the bags, but no missing parts (so far). I am very satisfied with RP. I may try some other suppliers for S&G, but I am satisfied with RP. my 2c...
 
Having a small collection, I've only ordered once from rodent pro so far. The quality of the rodents is top notch with what I've fed. The mice are all intact except for maybe a few toes missing here and there, and maybe a tail or two on the small guys, and they're all clean and plump. I've not had a single refusal from any of my snakes. I will definitely be ordering from them again once my snakes are all onto hoppers.
 
I've only ever ordered from RodentPro and have been very happy with my purchases. I order about once every 6-7 months, with $800+ dollar orders (normally 3-4 boxes). I do repackage the rats and mice in appropriate freezer bags, but that's because I intend to freeze them for a long period of time. My last order was placed about 3 days before their big "end of the year sale" - and they credited me the $80+ difference when I commented that I'd just ordered, despite the fact it wasn't during the stated "Sale" time. That said, I have had a few bags that had rodents with missing limbs, even heads, but the reality is that those bags contain HUNDREDS of rodents... what do you expect? My snakes still eat the headless ones, no problem :)
 
Seeing that this one has been brought back to the top, I would just like to make a quick comment about the picture submitted in an earlier post.

First I will say that I have gotten orders from RP as well as BC. I have not done business with TMF. Though I have no reason for not dealing with them, now or in the future. Also I do not intend to imply malice on the part of the poster that submitted the picture, if what I think has happened is correct I want to believe it was just an honest mistake.

As far as the picture goes. It looks to me like the fuzzy in that picture is a rat and the hopper is a mouse. The tail lengths on both are much different, and if you go to any of the mentioned rodent sites and compare the gram size of the two, I think you will see that that would account for the apparent disparity between the two.

Just my opinion.
 
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