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Inquiry - Reptile Depot

S

sam1

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Age
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Location
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I ordered some equipment from Reptile Depot on the 24th March and my card has been charged for the goods yet 10 days later i still have not had my shipping notice to say my goods are on their way.

I phoned them a few days ago (from the UK) to ask what my order status was and they said it would be shipped that night and they would call to confirm. time has passed. no call or shipping confirmation...

Im curious now as to other peoples experience with them, should i be worried?
 
I purchased an animal from them a little over a year ago. Their customer service leaves a lot to be desired from my personal experience. They also sent me a very sick animal that took a lot of vet care and force feedings to get him on track but not before we had to seriously consider euthanasia. After contacting them, we got not replies. I must say shipping was fast though...thats the only thing I can give them from my experience.
 
I bought some crested geckos from them years ago at a show and had a good experience. I've heard quite a bit of bad since then.
 
oh dear that doesnt look very promising. the time difference is such that i can call them again now so i will call to ask for another update.
 
Bad experience with them as well. The manager there charged $275 to my credit card for a botched order. After we had reached the point where I asked for a refund and he promised to refund my money, it took 5 weeks on from that point of calling every other day or so to check in on the status of why I didn't get the refund. I kept getting BS excuses like "the bank handles that" or "talk to our accountant." Just scummy customer service, as Cheryl said above. They're jobbers so their animal quality isn't surprising, but giving me a hard time for my refund is crossing the line, and I haven't given them any business since then.
 
I ordered a number of Crested Gecko cages from them and it took a long time to ship as well. I also received no notification of shipping and was told that they were being shipped directly from the manufacturer. Although I never received notice of shipment I did get the cages shortly therafter. It took a couple of weeks though, and I was somewhat disappointed. I think it is just a matter of organization (or lack thereof).

I do have to say that I have bought several Crested Geckos from them at shows over the past couple of years and all have done well.
 
still no shipping notice even though i was promised one when i phoned again, they say you cant track them also which is weird. we shall see if my items arrive, i hope the crested gecko enclosures are of high quality after all this
 
well i phoned them again last night to try to get my tracking number as proof they have shipped it and they kept saying i needed to speak to the guys in shipping (who werent in yet) but i just asked why he couldnt look it up on the computer system so after being put on hold he did have a look only to say it looks like it hasnt been shipped as there is no tracking number on there!!! I was told when i phoned last that it was shipped on monday 31st March and that i should get it in 9-14 days :confused:

im going to call them back AGAIN tonight to try and speak to someone in shipping to confirm this but its getting quite annoying now as long distance phone calls arent cheap
 
The Reptile Depot is one of the good guys i have purchased many many animals and dry goods from them and it has always been perfect steeve and his animals have always been great.

Christian Kaleta
( Predators Reptile Center )
 
cool, thats good to hear, im just getting concerned since every time they promise they will do something (be it call me back or email me my shipping information) they fail to do so and because i am getting conflicting information off them regarding the status of my order. that plus their F business rating and the stories of people who have had bad experience with them makes me worry a bit.

hopefully there is a reason for it all getting mixed up but i would love it if they would communicate with me and actually let me know what is happening :)
 
Reptile Depot - good with me!

Like Christian, I have also had nothing but good experiences with Reptile Depot.

Steve and his crew have always done me right in easily over 30 purchases.

Michael.
 
Ok, little update. although i was told it was shipped out last week and also over 2 weeks ago, i finally got a shipping number out of them and that shows it was shipped yesterday, at last! so hopefully it will all arrive in one piece, unfortunately im not at the address it was supposed to go to anymore (my mums house) so ill have to wait until i finnish uni to pick it up but at least it appears to be on its way now! :)
 
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