lol, well Chris, in all sincerity after I've had a chance to sit back and look at all of the facts my perspective on the issue has changed considerably (about 180 degrees to be honest). I have to agree the pics taken of a pefectly sound box, the appearance of the animals being alive and not deceased, and having animals shipped when they're such a short distance away seem hokey to me at best. One more thing is the "live and learn attitude" of the customer. It seems they really aren't all that upset if they're willing to eat a loss of over $500 that easily. Kind of makes me think they didn't lose anything if you get the gist.
I get upset when anyone tries to use TOS to justify "stiffing" a customer. In this situation, however, I don't think this is the case at all. Frankly, I think I'd question everything in exactly the same manner as you have. Now please excuse me while I wipe this egg off my face LMAO.