I ordered several racks from Jason Hess. He had great service, and the racks arrived very quickly (especially since they hadn't been built yet at the time I ordered). Unfortunately, when they arrived, they had taken quite a lot of damage in shipping. They appeared to have been dropped and/or kicked or something. This is where Jason really shined. He was incredibly concerned about the state of those racks, and worked quickly to file a claim with the shipper. In the end, one rack was repaired, one was completely replaced, plus he even sent me a partial refund from the shipping. The replacement racks arrived safely and look great. I would not hesitate to do business with him again.
I am very happy with the racks and very happy with his service, he is definitely a good guy!
I am very happy with the racks and very happy with his service, he is definitely a good guy!