Jay,
I have no doubt that you took the potential of the original poster's allegation to damage your business and reputation seriously, however I don't think you have taken the potential safety issue associated with that allegation seriously for a second! You've belittled the original poster from the start with your abrasive, rude, offensive and insult laden remarks, casting aside all of his claims without the slightest hint of an attempt to get to the bottom of the situation in a professional manner. While you have stated that you are going to act on your product design to avoid these issues in the future, every indication you've made has been that this is simply to avoid what you in essence describe as fraud and stupidity from customers. I never once saw you exhibit a single shred of concern about whether there could be any weight to the potential scenario outlined by the original poster, even when I showed you the math to prove that it may not be as far fetched and ridiculous as you have made it out to be. Instead, you have kept to throwing insults and berating anyone and everyone who sought additional information, and attempted to remain objective and evaluate the situation impartially. No one here would ever say that a business owner should not stand up for themselves in the face of false, baseless or unreasonable accusations, but how you do so says volumes about who you are as a person and business. Such instances should be handled professionally, and you have failed to show any level of professionalism at any point during this issue. You can call it humor all you want, but what I saw was rude, offensive, abrasive, insult laden, unprofessional and downright cowardly remarks from someone trying to intimidate a customer into submission rather than address and evaluate their concerns. That is why, despite my assessment that the incident that started this thread was an accident you shouldn't be held responsible for, I would never do business with you or recommend you or your products to anyone, and you are to thank for that, not the original poster.
Chris