Jeff Ashley (Jeff & Angie) ~~ (VENTING-UNPROFESSIONAL-BEWARE)

[TripleMoonsExotic]

Since my shipping bill with FedEx runs more than $2000 for most weeks.

If your making that many sales that would cause a weekly FedEx bill of $2k, why are you worried about $55?

I have never received a refund from FedEx either, however I have from DHL.

 

[monkeywrench133]

If your making that many sales that would cause a weekly FedEx bill of $2k, why are you worried about $55?

To be fair, sales to equal $2k in shipping doesn't necessarily mean a big net profit, so maybe $55 is a big deal.

 

[monkeywrench133]

Sorry, hit submit too soon.

To be honest though, I think "venting-unprofessional" is a fairly appropriate title for this thread, but would be better applied to the OP.

 

[SPJ]

For what it's worth I refunded a customer 1/2 his shipping cost last month. He never asked for it but I did it out of courtesy to him. Fed Ex delivered it to the wrong apartment and no one knew where it was. The customer checked all the apartments to see if anyone received a box left at the door (Fed Ex pulled that waiver garbage and never made anyone sign for it). He finally located the package a few hours later.
I called Fed Ex to complain that they got the address wrong and ignored the signature required. Went nowhere since they assume no responsibility.
The buyer told me the snake was fine, he was happy, and said thank you.
I immediately went to paypal to refund 1/2 the shipping because of the stress this caused him (and me).
That came out of my pocket.

 

[livialeigh]

I assume when I purchase an animal and pay for shipping that I will receive a animal shipped. That is what I paid for. I don't find hiccups to get money back or worry about what others might do in regards to a refund. After all in this case the snakes were received the same day they were suppose to be. Worrying about what the seller might receive seems petty to me. I guess, I'm a different kind of customer.

My thoughts exactly.

olivia massaro

 

[sapphiros]

For what it's worth I refunded a customer 1/2 his shipping cost last month. He never asked for it but I did it out of courtesy to him. Fed Ex delivered it to the wrong apartment and no one knew where it was. The customer checked all the apartments to see if anyone received a box left at the door (Fed Ex pulled that waiver garbage and never made anyone sign for it). He finally located the package a few hours later.
I called Fed Ex to complain that they got the address wrong and ignored the signature required. Went nowhere since they assume no responsibility.
The buyer told me the snake was fine, he was happy, and said thank you.
I immediately went to paypal to refund 1/2 the shipping because of the stress this caused him (and me).
That came out of my pocket.

I think this was very kind and honorable and would have done this myself.
If a customer DEMANDED a refund, or partial refund, in this type of situation, I would be shocked. I must say, if a package arrived the same day but was a few hours late, I would be extremely embarrassed to request a refund from the shipping company OR the seller; it would make me feel petty and cheap. If the seller wishes to do so, it's none of my business. (and I wouldn't want it to be)
I do agree with you calling them to remind them of the importance of requiring a signature. After all, that endangered those animals unnecessarily because they deviated from a policy which is in place for a reason.

 

[ExoticPetsWS]

Here's the thing, I'll do what I have continued to do for the sake of my customers. I'm not getting into who's waiver says what, it's neither here nor there.

I don't feel it's anyone's business what my contract, your contract or anyone's contract says or doesn't say. Frankly, I think mine was updated when I received the new discounted rates. See they reassess my rates for better discounts with the more volume I do. One reason I can offer $38.50 shipping to anyone on any size or weight box. I do this for retail sales only and my wholesale customers pay my discounted rate.

Since I have been shipping with FedEx and at one point with UPS (I shipping mainly with FedEx because of the discounted rate I receive) for something like 15 years and doing the same old thing, I'm not gonna stop. If you're angry because FedEx give me a refund and you receive one, call you rep. and ask him/her. I don't know why they do it, they just do.

I also am not saying I receive a refund for DOA's. I have had only one really bad experience where FedEx screwed up and a companies ball pythons arrived dead. They did not refund for the doa's and I lost a lot of money and yet still made good on the sale.

Buyers Beware ~~ you may actually be treated like a real customer when doing business with Exotic Pets Wholesale!

**************
Rose Campellone
Exotic Pets Wholesale

 

[Seamus Haley]

Here's the thing, I'll do what I have continued to do for the sake of my customers. I'm not getting into who's waiver says what, it's neither here nor there.

I don't feel it's anyone's business what my contract, your contract or anyone's contract says or doesn't say. Frankly, I think mine was updated when I received the new discounted rates. See they reassess my rates for better discounts with the more volume I do. One reason I can offer $38.50 shipping to anyone on any size or weight box. I do this for retail sales only and my wholesale customers pay my discounted rate.

Since I have been shipping with FedEx and at one point with UPS (I shipping mainly with FedEx because of the discounted rate I receive) for something like 15 years and doing the same old thing, I'm not gonna stop. If you're angry because FedEx give me a refund and you receive one, call you rep. and ask him/her. I don't know why they do it, they just do.

I also am not saying I receive a refund for DOA's. I have had only one really bad experience where FedEx screwed up and a companies ball pythons arrived dead. They did not refund for the doa's and I lost a lot of money and yet still made good on the sale.

Buyers Beware ~~ you may actually be treated like a real customer when doing business with Exotic Pets Wholesale!

**************
Rose Campellone
Exotic Pets Wholesale

I'm just going to paraphrase the above...

Crap, my assumptions that the shipping costs would be refunded were clearly made in ignorance of Fed Ex's stated policies and I AM coming across like a pompous ass. I better try to defuse that slip by saying it doesn't matter what the companies policies are.

Hey! You should be customers of mine. I am going to take this oppurtunity to basically advertise on the BOI, despite all the rules to the contrary, for I am a raging illiterate and so puffed up with my own imagined self importance that I feel the rules don't apply. It's a history of behavior. I am so great, I am so great, I am so great. Give me money.

Nevermind that I was rude, presumptory, disrespectful and started basically trying to trash someone else's business because I was mildly inconvenienced to recieve healthy snakes the day I ordered them.

 

[Seamus Haley]

Ohyeah... and I can't edit so I'd just like to add... http://www.exoticpetswholesale.com/index.html has a caresheet section that repeatedly makes refference to that animal rights whackjob Kaplan as being a positive source of information, so even if it weren't for the attitude displayed here, I'd probably be left with the impression that Rose is... well below average intellectually.

 

[romad119]

So by not posting sections of your contract, I am led to believe that you might not be able to get the shipping refunded. Does your contract state that you can or can't? Are you not entitled to refunds but have been getting them? If so, I could see where you wouldn't want to be posting parts of your contract.

Otherwise, I would think you would so that some others may share in the ability to have a contract that allows them refunds under certain circumstances.

 

[ExoticPetsWS]

Had you have read that section of my website, you would have noticed I personally did not write the caresheeet info, but yet used what has already been written by another source (Western New York Herp Soc.) which quotes parts of her information, and cites such as to not plagiarize.

Yes, I am below average intellectually. that's why I own a business, import/export worldwide and have a college degree, I might add. That was an intelligent assumption on your part.

I'm not getting into FedEx bureaucrats. As I have stated, you do what you do and I'll do what I do. If that lead you to believe one thing or another, so be it.

 

[Griz]

I don't feel it's anyone's business what my contract, your contract or anyone's contract says or doesn't say.

You could BE anymore obvious?

Griz

 

[Gecko_Den]

that's why I own a business, import/export worldwide and have a college degree, I might add.

Kenneth Lay owned a business, and had three college degrees, however there are many that would say he wasn't too smart....

 

[ExoticPetsWS]

Maybe that's from the lack of intelligence I have, as noted previously.

I'm the bad guy ~ BEWARE don't do business with the uneducated, "below average intelligent owner of Exotic Pets Wholesale. Please!!! You may end up a happy and satisfied customer, now that sucks!

 

[Gecko_Den]

Maybe that's from the lack of intelligence I have, as noted previously.

I'm the bad guy ~ BEWARE don't do business with the uneducated, "below average intelligent owner of Exotic Pets Wholesale. Please!!! You may end up a happy and satisfied customer, now that sucks!

Why don't you address your less than "happy and satisfied customer" that has an active BOI thread about their dealings with you and your misrepresentation of animals, rather than posting here about how smart you are and how you are such a great business person?

 

[ExoticPetsWS]

Sorry I wasn't aware ~

 

[Cat_72]

Here's the thing, I'll do what I have continued to do for the sake of my customers. I'm not getting into who's waiver says what, it's neither here nor there.

I don't feel it's anyone's business what my contract, your contract or anyone's contract says or doesn't say. Frankly, I think mine was updated when I received the new discounted rates. See they reassess my rates for better discounts with the more volume I do. One reason I can offer $38.50 shipping to anyone on any size or weight box. I do this for retail sales only and my wholesale customers pay my discounted rate.

Since I have been shipping with FedEx and at one point with UPS (I shipping mainly with FedEx because of the discounted rate I receive) for something like 15 years and doing the same old thing, I'm not gonna stop. If you're angry because FedEx give me a refund and you receive one, call you rep. and ask him/her. I don't know why they do it, they just do.

It IS "neither here nor there" whether you are shipping live reptiles without the proper reptile waiver from Fedex. Perhaps your local rep is fine with that.....great for you. But, assuming you mark your shipping boxes with the proper identification per the Lacey Act, what is going to happen when your shipment of live reptiles is halfway across the country from you,and someone at a Fedex location decides to check and see if you have the waiver on file? Don't tell me it doesn't happen.....because there are plenty of instances where it does. Usually sparked by some not-so-bright Fedex employee that doesn't know that reptile shipping is allowed at all, but when that happens, your only defense is your reptile waiver. If you don't have a reptile waiver.....what do you do then? Drive halfway across the country to pick up the package? Let Fedex "dispose" of the package? The animals will be the ones suffering because you don't make the little extra effort to get the waiver.

If you have a reptile waiver, which at this point I doubt, you know that it states Fedex will not refund the shipping costs for a late delivery. If your local rep does that for you, again, great for you....but most reps will follow the letter of the contract. Just because you happen to be lucky does not in any way mean that everyone else is....and it surely doesn't entitle you to anything.

If you do not have a reptile waiver, don't get down on the folks that are doing things the PROPER way. They are doing everything they can to make sure that the reptiles they ship out are going to arrive at their destination safely. If the package is late "getting to the truck", it is out of the seller's control, even though they do everything they can to make sure it is shipped properly. Usually, they are more concerned about the reptile's safety than getting a refund on a measly 50 bucks. Personally, I'm just happy when the animals arrive healthy and safe, knowing that the seller has done all that they can do to ensure that, even when Fedex screws up.

And when folks who ship without the proper reptile waivers start making a stink, it DOES affect those who have gone the extra distance to make sure they are shipping the PROPER way. We are lucky Fedex allows us to ship live reptiles at all.....if they take away that option, where does that leave most of us?

 

[Cat_72]

Why don't you address your less than "happy and satisfied customer" that has an active BOI thread about their dealings with you and your misrepresentation of animals, rather than posting here about how smart you are and how you are such a great business person?

You mean this one, where she sold misrepresented and deformed animals, and shipped in 90 degree weather without a cold pack?


http://www.faunaclassifieds.com/forums/showthread.php?t=102524

 

[ExoticPetsWS]

Cute dog!

You win!

 

[liquidleaf]

Cute dog!

You win!

What kind of a professional response is this? And please, don't answer with a sarcastic "look out, you'll get good customer service at ExoticPets blah blah blah". Those statements sound like bad used-car sales ads.

Sorry, but you are coming off as very pompous, self-righteous, and self-serving. Maybe a little narcissistic, as well. That's the way it looks. Please, stop insulting everyone's intelligence with your attempt at self-promotion.

Don't offer up the fact that you have a "different" agreement with FedEx as your reasoning for demanding a refund, and then not offer up proof! I'm sure lots of "big sellers" would be interested in learning if FedEx offered different versions of the reptile waiver, so I'm sure there are people who are honestly interested in seeing the wording, if only to ask their own reps about it specifically.